Telkom and Netgear N600 modem/router

[6djb9]

Hi guys,

I am struggling to get connected to adsl. Doing self install. Had phone line installed and my adsl line activated. Have Telkom as my ISP for now. Bought Netgear N600 modem/router. All LEDS on modem are on except twisted cable LED which alternates between flashing Nd on (lasts about 1min). When trying to set up modem I keep getting message that DSL cable is not connected to port. All cables are connected correctly though. I've tried factory reset of modem, been in contact with Telkom, all with no change in error message. If anyone can give advice it would be very much appreciated.

 

[FNfal]

Have you verified your ADSL ??
https://secureapp.telkom.co.za/ADSLVERIFY_NEW/
http://residential.telkom.co.za/broadband-internet/broadband_services/adsl/support_self_install.html

 

[MickeyD]

http://mybroadband.co.za/vb/entry.php/996-Getting-ADSL-for-Dummies

 

[6djb9]

Thanks for your replies. I am unable to verify ADSL as I am unable to connect with my modem/router so I can't get to the telkom website. I've connected all cables, etc, during modem installation it keeps saying that dsl cable isn't connected so no access to proceed to Telkom website to verify. Anyone else had a similar problem?

 

[Coded Wizzard]

You will need to provide us with your line number together with order number

 

[MickeyD]

You will need to provide us with your line number together with order number

Why?

 

[juBa]

Are you sure that your Telkom connection box is installed correctly? The one with the 2 access points where you would plug your phone or modem into? Have you tried a diff cable and modem?

 

[6djb9]

Only have the one modem, bought it new yesterday. How do I check if connection box is installed properly? I got line installed on Monday.

 

[Gtx Gaming]

guys if your line is not verified your adsl still syncs, just cant ping after the dslam , you will still have green light on your dsl.

or that's what i have noticed.

clients line was not verified , adsl account connects fine etc, just cant tracert past the dslam.

 

[Malooga]

Hi guys,

Bought Netgear N600 modem/router..

Whats the product code? quick google search brings up many "netgear N600' some are just routers some are modem routers.