Telkom Anytime data being used over uncapped

[RoLeLu]

So I bought an off-peak uncapped data bundle from Telkom about a couple weeks ago or so and today I bought a 3GB anytime + 3GB Night Surfer data from them; to be used for when my off-peak uncapped data bundle eventually runs out. I've noticed that when using data during the period when the offpeak uncapped bundle is supposed to be active (between 00:00 - 19:00) it still seems to be using of the anytime/night surfer data that I bought earlier today.

Does anyone know if there is a way to disable or prevent my anytime/night surfer data from being used instead of the off-peak uncapped data which is supposed to be used within the stipulated period?

Update: So it used up my Night Surfer Data and only now is using the uncapped data, looks like my anytime data is safe from being wasted at least

 

[ajax]

Maybe it's just the way they have set the rules up, based on their expectation of what (other) users want.
Buying a bundle on top of the uncapped means that the user wants to have 3GB data at full speed.

 

[RoLeLu]

I see, it would be more convenient if we could actually have control over which bundles are used/prioritized but it seems not to be the case unfortunately.

 

[MrJacques]

I see, it would be more convenient if we could actually have control over which bundles are used/prioritized but it seems not to be the case unfortunately.

Agreed, that would be nice.

16. If the customer on *Unlimited Off-Peak hours decides to top up/purchase his wallet with normal LTE/LTE-
A Once-off data bundles that don’t have speed restrictions, e.g., 10GB+10GB*, the normal Anytime data
bundles will only be consumed between 19:01pm and 23:59pm.

 

[RoLeLu]

Agreed, that would be nice.

16. If the customer on *Unlimited Off-Peak hours decides to top up/purchase his wallet with normal LTE/LTE-
A Once-off data bundles that don’t have speed restrictions, e.g., 10GB+10GB*, the normal Anytime data
bundles will only be consumed between 19:01pm and 23:59pm.

Thing is the night data is being used during the time when the *Unlimited off-peak hours bundle is supposed to be active.

 

[Longboi]

I see, it would be more convenient if we could actually have control over which bundles are used/prioritized but it seems not to be the case unfortunately.

It's prioritised according to time-based systems.

Bundles which expire quicker are used first. Uncapped is used before expiring bundles though.

 

[RoLeLu]

It's prioritised according to time-based systems.

Bundles which expire quicker are used first. Uncapped is used before expiring bundles though.

In my case the night-data was used during the period the *unlimited off-peak hours bundle was active but the anytime data is untouched during the time the uncapped bandle is active.