Telkom App

[Scrundy]

Is anyone having problems with the telkom App? I'm running out of data and can't use the app to buy more. Also I bought the R699 package for 100gb 10mb fibre line and they chose to install a landline with it that they're billing me for and I can't sit on hold for more than 20mins without losing my marbles. Any help?

 

[coop]

Your Telkom app problem sounds like this https://mybroadband.co.za/news/security/211576-telkom-systems-crippled-by-wannacry-ransomware.html but they are supposed to have resolved the issue, I'd try reinstalling the app first. If that doesn't work then sorry, your only options are to either wait it out until Telkom fix things or talk to them.

For the landline, you'll need to fill in this form http://www.telkom.co.za/today/media...ice_Cancellation_Form_V4_final_20151119_1.pdf then sign scan and send it to servcancellation@telkom.co.za

When you send the cancellation, you should get a response with a reference number. There is a 30 day cancellation period, so you'll only be able to complain on your second bill after submitting the cancellation. Chances are that second bill will still have the charge for the landline, if not your one of the lucky ones. If you are still being charged, send them an email quoting the reference number you received and just keep doing that after receiving each bill until they eventually cancel the service.

For me, it was cancelling my ADSL line after moving to fiber and after 3 months, the line was finally cancelled. As always with Telkom,YMMV

 

[Scrundy]

Thank you so much coop. Much appreciated.