Telkom Are M0rons

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bb_matt

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Well, it happened anyway ...

I cancelled the ISP portion of my Telkom account 2 months ago.
I went into a Telkom shop, spent an hour waiting and carefully went through the process with a Telkom employee that I wish to cancel my ISP contract with Telkom.

She said it was done there and then and supplied me with printouts.

Two weeks later I returned to the same Telkom office, as I was in the area, to confirm the cancellation was done and that I would receive a refund as my last bill was already processed and thus could not be changed.

Imagine my complete lack of suprise to see that my online bill is reflecting - yep, you guessed it - the same amount that it normally does.

No refund and being charged for the ISP portion.

TELKOM - YOU TRULY ARE THE BIGGEST BUNCH OF M0RONS KNOWN TO MODERN MAN.

What I am going to do is to refuse to pay that amount.

I'm also leaving my current premises at the end of September, probably to overseas - and my last bill ?

**** YOU TELKOM, I AINT PAYING IT
 
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you going overseas? dude, trust me, if you ever plan on returning you dont want bad credit...

i'll pay it for you ffs
 
lol true.. i went to a telskom shop and applied for a landline as a joke, only to find that I owe them a few grand. Interesting, I wonder how they came upon that. Ordered it under a mate's name and all was fine.. not that I'm upset that I cant order a Telkom service, not in the least.. my life is quite pleasant without their tentacles in my house.
 
Nah, Telkom can fsck right off - I don't give a flying f@ck-stick anymore.

I've had it with these bl00dy m0rons.

I'll do it "the right way" and indicate that this is what I should've been billed, this is what I've paid over, so here's the difference - if you don't like it, stick it where the sun don't shine.

I mean, how fsking incompetent can you get ?

I took over 1 hour of MY time to make sure that these IDIOTS got the message and STILL they FSCK it up !

What the FSCK am I supposed to do ?
 
Well what do you expect from Telscum - they truely are capitalist bast@rds!

Good service with Telscum? That's an oxymoron if you ask me...
 
I have the same problem. I cancelled telkom isp so that I can move to axxess.
I cancelled 2 months ago but the account is still working and i am being billed, what do i have to do to get them to cancell it?they pissing me off
 
You sound like me when I talk about SBC, before verizon moved in, they had a death grip here in my area, and I could not switch to another company, because no one else wanted to even think of giving them competition. Verizon was my only hope, because they ran fibre to my house (something SBC does not offer). Their prices are good, but both of their service still suks - even with competition. Moving overseas won't solve your issues with telecoms co's, they are all born to the same b'stard!
 
Same thing happened to me. Ended up sending email to Sharon Horton which finally caused corrective action...
 
rburley, easy way to get them to cancel your account is to just stop paying - trust me, that works every time :-)
 
koffiejunkie said:
rburley, easy way to get them to cancel your account is to just stop paying - trust me, that works every time :-)
Click to expand...
Baaad advice - they will disconnect you and charge you reconnection fee's and they don't give a ****. You may as well just resign yourself to the fact that you are going to be on-hold for a loong time until you get the issue resolved.
 
Problem is that Telkom can blackmail you - if you won't dance to their tune, they simply cut your phone, and you have no choice to apologise to the baddy for stepping on their toes.

The SNO won't help much - you will only have the choice to whose tune you are going to dance.
 
Yeah - I've been charged reconnection fees for refusing to pay before, they truly are scumbags of the highest order.

The biggest stuff up here is how Hellkom protect themselves.

The way it works is that ANY dispute you have over your bill can only get settled IF your next bill hasn't been issued.

IOW, once you receive your bill, they will say "sorry, there is nothing we can do for this bill, pay it in full and we will refund the difference on the next bill"

The problem is that if they don't, you are back in the same boat all over again.

I'm waiting to get my official paper bill, as it seems according to my online bills history of the past 6 months, I haven't paid anything ! ;)

Everything is indicated NOT_PAID

Wow - Telkom sure is a together high-tec company, hey ?

FUNCH OF BUCKING MOR0NS !
 
Oh I had the same problem trying to cancel a ISDN line. I even got the cancellation corfirmation call on the 2nd of June, I think, and its been dragging for two months now. I dont really know whats going on. First I hear I owe them R181. a few weeks later I find out its R500 something, about 2 weeks ago I get a call to warn me that I'm over my credit limit with an outstanding amount of R1045. Now I dont care what they say, if I cancelled my line on May 30, and last used it on June 04... the outstanding amount cant increase every month. The last operator I spoke to couldn't quite grasp that concept. :mad:

I've made so many calls to find out what the **** is going on, and everytime I'm still confused when I put the phone down. Luckily I paid my ISDN line manually and it was an extra line, so... I - simply - refuse - to - pay... till they can satisfactorily explain a realistic outstanding amount. I should probably go down to a telkom store sometime to get to the bottom of this ****.

bb_mat said:
TELKOM - YOU TRULY ARE THE BIGGEST BUNCH OF M0RONS KNOWN TO MODERN MAN.
Click to expand...

I wholeheartedly second that.
 
They are @ssh0les!!!
I cancelled Telkom ISP to go with web africa, and when i checked, my old user and password was still working, so i had to call in twice until it was cancelled. hopeless Pr1cks!
 
Hmmm. I wonder if you can contest the bill in a small claim court. Wouldn't he ceo himself have to appear to contest it?

Hel, he'd need to hire a helicopter to get arround to all the cases! :)
 
bekdik said:
Hmmm. I wonder if you can contest the bill in a small claim court. Wouldn't he ceo himself have to appear to contest it?

Hel, he'd need to hire a helicopter to get arround to all the cases! :)
Click to expand...
Na - CEO just signs over power of attourney to somebody to be at the case for him.
 
Hmmm, I thought I was the only idiot who got caught by this. I CANCELLED my line about 2 years ago because I was moving. A month or so back I couldnt bear my internet withdrawal symptoms any longer so I decided to get a line for my new place. But they said I couldnt have one because my previous phone subs werent paid up. Boy did I flip! Turned out they decided that I was going to have a transfer, not a cancellation so they never sent me my last bill because I would in theory have paid for it on my next phone bill after the transfer. Which turned out to be 2 years later!!! What would have happened if I never went back to Telkom?!?!

Bunch of morons!!!
 
Deep Breath ...


Ok, I got it sorted.

I went to my post box and there was the offending item, the bill with all the wrong details on it, which made me see red all over again.

It was 12.15pm so I decided to go and do battle with Telkom at Randburg before the lunchtime rush. I drove there cursing and swearing at everything that moved or so much as looked at me, screeched into the carpark and stomped my way through the diseased pig-hole that is Randburg Centre, into the "half the shops are closed down" scum-hole that is the Sanlam centre and into the bowels of hell - or at least, part of the billion miles of stinking intenstine that lead into it.

I started muttering and swearing under my breath and joined a queue of other people muttering and swearing.

A few Orcs glanced up from their chairs taking a break from pretending to help frustrated customers who had braved the lengthy queue. This queue was moving so slowly, NASA scientists were studying it as a potential time anomaly that could open a worm hole to another dimension. Obviously they hadn't played Doom lately, or they'd realise it would open up a portal to hell - Sixwe's office.

Anyway, I digress.

At this point I'm going to be racist. I'm going to be sexist. I'm going to be a typical white male.

I saw a white male worker at one of the help desks and noticed that he served 3 people to every 1 person that the other workers served. The other workers consisted of a black guy, an indian lady, a coloured lady and a tiawanese lady.

The black guy was leaning back on his chair yawning while serving another black guy obviously at his wits end. This poor soul was desperately clutching a pile of papers as if they were some sort of magical talisman to bring about Telecomms relief while jabbering away in frustration. Every now and then the black guy helping him would vanish to the back room, or would make a song and dance over making a photocopy. A true slacker of note. So slack was he, that he appeared proud of the fact. He somehow managed to make the simple operation of photocopying 1 piece of paper take 15 minutes.

The indian lady was clueless - every second question had her scurrying over to another worker. At this point I started praying to the God of the queue that I wouldn't get "helped" by either of these witless freaks of nature. While I was busy praying, one of the NASA guys prodded me with a pencil and started making notes on his laptop.

The coloured lady was intently staring at her monitor while jabbing lightly at her keyboard as if it were some unsightly hunk of decaying flesh. For the entire hour I was there, that was all she did, while her customer sat slumped dejectedly in their chair, a better place to be than the queue I suppose.

The korean lady was on the phone and remained on the phone for entire duration of my stay in this minor outpost of Hades.

The white guy was working his backside off - no dought worried that his job was on the line and that he was one of a dying breed - a person who actually cares about their job.

The Gods smiled on me today and the white guy served me and sorted everything out.

A very abrupt end to my story, I'll grant you, suffice to say he managed to fix it so that my bill was R500 less, as it should've been from the outset.

I asked him how he managed to do this.
He said that it's standard policy. Funny, the last time I was in the same shop, I was told by the person helping me that Telkom couldn't change billing once it had been issued. Then again, the person helping that time looked more interested in finding out how many boogers they could pull out their nose than in assisting the public.

I walked out of the shop a happy man, into the shining world of wonder that is the Sanlam center. I stepped lightly through the gleaming expanse of Randburg Central to my car and let several old grannies pull out of the carpark ahead of me.

I drove sedately home, grinning happily at everyone I saw.

I had just achieved the impossible.
 
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bb_matt said:
It was 12.15pm so I decided to go and do battle with Telkom at Randburg before the lunchtime rush. I drove there cursing and swearing at everything that moved or so much as looked at me, screeched into the carpark and stomped my way through the diseased pig-hole that is Randburg Centre, into the "half the shops are closed down" scum-hole that is the Sanlam centre and into the bowels of hell - or at least, part of the billion miles of stinking intenstine that lead into it.

I walked out of the shop a happy man, into the shining world of wonder that is the Sanlam center. I stepped lightly through the gleaming expanse of Randburg Central to my car and let several old grannies pull out of the carpark ahead of me.
Click to expand...
Aaah, the Sanlam center.

/me fondly remembers hours spent standing in queue to renew driving license and hours spent trying to find out if Telkom want me to give them money.
 
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