Telkom Call Centre - Impossible to get through

[fixx]

Hi Guys

I am very frustrated. My P.A has been trying the whole weak to get through to Telkom to ask them if our exchange supports 10Mbit and if we can upgrade existing lines to 10Mbit.

The number she has been calling is : 10210 but no one answers, the call just eventually cuts off.

What other channels can we pursue to get through to the correct department?

Thanks.

 

[ajax]

Get her to call exactly when the call centre opens. Do a few tests first to see how long it takes to get through all the menus and then time it such that you get put through a few seconds after opening time on Monday. I get through immediately this way. No waiting.

 

[MickZA]

Start here: https://secureapp.telkom.co.za/checkerdslead/ to find out if it's a possibility before tackling the call centre.

Note that the availability checker is an merely an indication of your exchange status and does not guarantee that your actual line supports that speed or can be upgraded.

 

[Imoe]

10210 is for accounts, call 10215

 

[savage]

Know the feeling. Took me over 2 hours last night at 18:00 to get through in order to have my port reset

 

[OMB]

10210 is for accounts, call 10215

no, 10210 is the one number for all things residential and it's been borked since last week

 

[bekdik]

Try posting to their faults web page

 

[The_Ogre]

PM me your number

 

[Ice2Cool]

Argh! Been on hold for over 20 minutes now. What the heck is going on.

 

[RanzB]

Argh! Been on hold for over 20 minutes now. What the heck is going on.

I called them last week for my aunt and was on the phone for 2 hours before I was helped.

 

[chrisc]

Called them at 8.00 this morning. Got a real person within 2 mins. Unfortunately real person was a bit thick, so the conversation was punctuated by "please spell that word", ok e-m-a-i-l t-h-e p-h-o-n-e a-c-c-o-u-n-t t-o m-e

 

[river_rat]

Called them at 8.00 this morning. Got a real person within 2 mins. Unfortunately real person was a bit thick, so the conversation was punctuated by "please spell that word", ok e-m-a-i-l t-h-e p-h-o-n-e a-c-c-o-u-n-t t-o m-e

Been trying all morning, when I do get through the call drops during the transfer