Telkom call centre - waiting times tested

New services for new customers are answered quickly yes, but choose the option that says "I am an existing customer and want a new service", waited from 4pm to 4:30pm on Tuesday and no answer.
 
I'm on the phone holding for them now... waiting for 17 minutes.
 
Telkom has fun and happy waiting music now. No more flute music.
 
Bighit said:
New services for new customers are answered quickly yes, but choose the option that says "I am an existing customer and want a new service", waited from 4pm to 4:30pm on Tuesday and no answer.
Click to expand...

This is what I tested. Typed in an existing number and everything.

It would seem as though hold times vary dramatically.
 
Beg to differ I tried two times yesterday to reach retentions both times at an hour I gave up. At one stage they picked up and no one answered I could hear people in the background but no one responded.

Hello Peter to the rescue issue was resolved faster than the call could be answered.
 
Nonsense.

If anything the waiting time has increased exponentially.

In fact if you wait long enough it cuts you off.
 
I think they by means of call identity they transfer me to ignore group, I never at any time of the week or day get any answer, I do however get reminder every 20 seconds that I can sms them my faulty details.
 
I phoned a week ago to upgrade my ADSL. It took less than 5 minutes and they even gave me a discount which I kind of hinted at. (discussed in another thread at length.).

Credit where credit is due.
 
I prefer to use the Telkom pinnacle contact centre. Usually the waiting times for me is less than a minute (Office hours)
 
Half ass article with half ass tests .
How many call a day and at what times would be nice to know and over what period of time .
 
This is kark. I am an old client of Telkom. I called them 09:30 this morning to open a new account (chose new subscriber option) and order adsl. After 20 minutes of holding someone eventually answered, and upon answering, the whole process took 35 minutes to place the order. In total I waisted 55 minutes of my life in ordering a new adsl line from Telkom this morning. Ironic that the article was published.
 
Today: 50min, got cut off, redialed, 15min, got cut off, redialed, 8min answered, 10min later put on hold, got cut off, redialed, 20min answered, got put on hold, 5min answered again, problem 'solved' for now.
 
Pleasantly surprised yesterday,within 10 sec yesterday and I was left(when picked up)...uh uh uh.
 
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