Telkom calls for patience

Hurrumph - wishful thinking, I'm afraid! This ITWeb article is further evidence of their incompetence, quite frankly...
 
I reported my fault online. A week later - nothing. Phoned them and the "service insultant" said "Esh, we hev no rekod of thet folt". So fix your webpage too you losers.

Yay: 100th post. No applause, just send money :)
 
Is this a sign of an total collapse of Telkom?

Overloaded Fault reporting systems are not a good sign - it far too many faults.

What happened since a year ago when the system could cope?

They made massive profits!

Or rather service driven profits were replaced by profits for the sake of profits!
 
Once (only once as in 1 time) I phoned them in the evening and the fault was fixed the next morning. Im still in shock.
 
�We appeal to our customers to report their service faults only once, and then to retain the system-allocated reference number,� he says.
Click to expand...
Nay & a barrel of hay :mad:

There have been soo many times that I've reported my lines [ISDN] out of order via 10212 and the other number 0800# they used to refer ISDN customers to, and without even attempting to resolve the issue, Telkomonopoly unilaterally close the incident without resolving it or calling me.
 
Does anyone else read between the lines here ?

One word :-

Retrenchments

Pretty obvious really, man, I HATE this company, greedy big blood-suckers that they are.
 
LOL i thank the heavens above I havent heard that in yonks.. ahh the joys of not owning (or being owned by?) a landline..
 
My landline is dead and I reported the damn thing to those bastards 3 weeks ago. They obviously haven't bothered so **** 'em. If a technician comes to my house I'll tell him/her to pi$$ the **** off. I will never allow them to come into my yard even if it's for a neighbour's line.

Why should I help them when they have no intention of helping me even tho I pay them?
 
rebel - I hope you're not paying for a line that's not working?!
 
MaD said:
rebel - I hope you're not paying for a line that's not working?!
Click to expand...
The only thing I can/will do is cancel the damn thing. They'll probably charge me for April even if I cancel today right?
 
With Reference to Telkom and Patience, I ordered ADSL 2 weeks ago and they were doing a checkup weather my line at home can be used for ADSL. Phoned them yesterday at 4pm, and there were some horrible problems on the 0800456786 help line. I ended up on hold for nearly 2 friggen HOURS! seeing as they close at 6pm. And eventually I hung up after not being helped at 5:55pm. I heard that annoying Telkom song 4.3 billion times it felt like. I phoned them again today only to find out that our line is bl**dy Fiber, which I think is bullsh*t seeing as if we are lucky we get a 24kbps connection. I even tried to call someone at Telkom who has been very good/helpful to me in the past and he says nothing they can do, will just have to wait for it to be upgraded which could be anytime within the next 2 years. Ever so helpful, Seeing as the area in which I live in Northern Suburbs Cape Town has got 3 or 4 big Residential Developments scheduled for completion in the next 4 months.
It angers me so when you can't do jack sh*t about a difficult situation you find yourself in and wasting your own precious time following up on what should be telkoms responsibility.
I can't wait for SNO, so I can be rid of Telkoms incompetence.
cheerz
depressed Matt
 
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Pazienza pazienza, que sostenut....

You guys have no patience! Waiting a week is nothing. It seems, after 3 years of moaning and bitching and the like, Telkom has finally managed to fix my landline. A spot of dampness in the air, and my line goes walkabout, to return a day or so later when the line dries out. I never heard such elaborate reasoning to NOT do something about the problem:
1) It's your equipment sir. (It does not rain inside MY house and everything outside is Telkom's property)
2) We have umpteen million out-of-order telephones in Outer Elbonia. We are fixing them first.
3) It's the tree branches. Ask your neighbour to cut down the tree branches.
4) The phone's working, sir. (Yeah, it's been dry for 2 days now. Thank's for eventually comming to my home)
5) It's raining and our technicians are not allowed to work on the lines while it is raining.
6...999999) etc

A senior techie pitched up here after the last disconnect, after I had told them to come and fix the line, or take it out completely. Maybe that's the only way to deal with them, esp now that there is some hope of a SNO.
 
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