Telkom cancellation query

[daelm]

i cancelled a Mobile Business contract i've had as a backup for years on August 5th. apart from the automated email saying I would be contacted within 48 hours, there has been no response. I've followed up a few times by mail with the same outcome (i.e. none). also tried to call but gave up on after going on hold and triggering my PTSD.

does anyone have a different suggested contact/follow-up strategy that I can try?

 

[DapperDanMan]

Try the online Telkom portal/app.

 

[daelm]

Try the online Telkom portal/app.

yep. did that. that's where I started

 

[deesef]

i cancelled a Mobile Business contract i've had as a backup for years on August 5th. apart from the automated email saying I would be contacted within 48 hours, there has been no response. I've followed up a few times by mail with the same outcome (i.e. none). also tried to call but gave up on after going on hold and triggering my PTSD.

does anyone have a different suggested contact/follow-up strategy that I can try?

Go into a Telkom store.
Convert the contract on that SIM to prepaid.
Shred the SIM.
Done

 

[DapperDanMan]

yep. did that. that's where I started

If you already have a reference number, call 10210 (or email [email protected]) and provide them with that number and ask them to escalate it to Cancelations/Retentions.

 

[daelm]

Go into a Telkom store.
Convert the contract on that SIM to prepaid.
Shred the SIM.
Done

this seems reasonable. good thinking

 

[DapperDanMan]

this seems reasonable. good thinking

Aha - so you do not have a reference number!

 

[daelm]

Aha - so you do not have a reference number!

Aha - I do. it's what I have been using to mail and call about!

 

[daelm]

in other news, nominations are apparently now open for the least useful reply to a question 2019/2020.