Telkom Carrier Billing

I

Irfaan786

Well-Known Member
Joined
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Messages
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Hi guys I hope I'm in the correct category.

I've always purchased stuff from the Google play store or in app game purchases but now under my play store Telkom is listed as "Unavailable" and I can't make any purchases and I've already bought airtime.. anyone else experiencing this or know how to resolve the issue? I called customer care but they wasn't helpful.
 
https://support.google.com/googlepl...FnOrHB7o0/?hl=en&gpf=#!topic/play/laFnOrHB7o0

Chris from google play support has contacted me and sent this suggestion, but it still fails. I have sent him the attachment of my phone screen too. Help me pleaseee...!!!

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Hi Freddy,

Thank you for contacting Google.

It's easy to pay for digital content on the Google Play Store app by billing your purchases directly to your mobile account.

You can check the select mobile providers in your country who support this feature.

Here's how you can set up carrier billing in your Google payments profile; On your device:

Open the Google Play Store app.
Tap the Play Store Menu (three horizontal lines) on the top left.
Tap Account.
Tap Payment method
Tap Use *carrier* billing.
Note: To purchase using DCB, your device must be connected directly to the carrier network (2G/3G/4G data connections) (not wi-fi)

That's it! That purchase will bill to your mobile account, and future Google Play app shopping will show your mobile account as a payment option on any of your Android devices when you sign in with your same Google account.

If you don't see carrier billing under Payment options, confirm that:

You're using the Google Play Store mobile app.
Your carrier account is in good standing.
Your carrier supports this function.
You're connected directly to your carrier's network.
You're using your personal account instead of a corporate account.
Thanks!
Chris
The Google Support Team
 
upup said:
https://support.google.com/googlepl...FnOrHB7o0/?hl=en&gpf=#!topic/play/laFnOrHB7o0

Chris from google play support has contacted me and sent this suggestion, but it still fails. I have sent him the attachment of my phone screen too. Help me pleaseee...!!!

------------------------------
Hi Freddy,

Thank you for contacting Google.

It's easy to pay for digital content on the Google Play Store app by billing your purchases directly to your mobile account.

You can check the select mobile providers in your country who support this feature.

Here's how you can set up carrier billing in your Google payments profile; On your device:

Open the Google Play Store app.
Tap the Play Store Menu (three horizontal lines) on the top left.
Tap Account.
Tap Payment method
Tap Use *carrier* billing.
Note: To purchase using DCB, your device must be connected directly to the carrier network (2G/3G/4G data connections) (not wi-fi)

That's it! That purchase will bill to your mobile account, and future Google Play app shopping will show your mobile account as a payment option on any of your Android devices when you sign in with your same Google account.

If you don't see carrier billing under Payment options, confirm that:

You're using the Google Play Store mobile app.
Your carrier account is in good standing.
Your carrier supports this function.
You're connected directly to your carrier's network.
You're using your personal account instead of a corporate account.
Thanks!
Chris
The Google Support Team
Click to expand...
Such a clueless support team.. the issue is not setting up carrier billing also when I called telkom they say it's Google plays fault where as I've been using this method for the past 3 yrs with a full order history. So disappointed
 
I experienced the same. It's a Telkom issue. They won't be able or willing to fix it (if they do, it's a miracle).
A voucher is unfortunately the only solution I have for you.
 
Meelperd said:
I experienced the same. It's a Telkom issue. They won't be able or willing to fix it (if they do, it's a miracle).
A voucher is unfortunately the only solution I have for you.
Click to expand...
How long have you been experiencing this problem? I called again and spoke to somebody who had alot more knowledge to this issue he said to me that they've had calls regarding this issue only today and are working towards resolving it.
 
I'm having the same issue I usually buy cp from codm but today I had a problem my Telkom billing said unavailable and I'm not able to buy my cp I tried the methods that were suggested but none worked I know can't find my Telkom billing options if anyone sees this message plz help
 
Hey Shiv2004 I'm also currently experiencing the same thing...Wanted to buy some CP but I can't find the Telkom billing option on Google Play,if you've ever resolved this please help me out
 
Im having the same problem I have R120 and I can't purchase my gems on ff
 
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