Telkom confirms smartphone battery drain problems on LTE

FlashSA

Executive Member
Joined
Oct 19, 2007
Messages
7,841
#3
The response from Telkom is exactly like their call centre support. "My ADSL is down" "Please reboot your router"

Sigh...
 
Joined
Feb 22, 2005
Messages
16,614
#4
Can confirm with my dual sim Redmit Note 4. When I only have the Telkom sim active the battery drains twice as fast.
 

Randux

Expert Member
Joined
May 7, 2010
Messages
3,231
#5
MyBB please explicitly tell them this is not an issue unique to Nokia 5 but every smartphone. Thank you.
 

AirWolf

Honorary Master
Joined
Aug 18, 2006
Messages
22,347
#6
Telkom obviously did not do their own test, and would have scapegoated which brand and model of phone used by Mybroadband.
Typical Telkom nonsensical clueless response on just reading the Mybroadband article.
 

SDM

Active Member
Joined
Jan 17, 2008
Messages
99
#8
Switching on LTE on Telkom on any iPhone brings up a warning that the mobile network has not been certified by the carrier for LTE.

The battery goes down so fast I can watch the state of charge percentage drop in real time. Tested on a 5C, 5S and 6S several times over the past two years. The 5C is unusable the battery goes flat so quickly.

Comparing two 6Ss side by side on MTN and Telkom, there is a vast difference in battery life between the two networks on LTE.
 

op365

Active Member
Joined
Apr 29, 2010
Messages
71
#13
Not just Nokia's...my wife Huawei Nova overnight when even connected to our WiFi would loose 30% battery with 4G enabled on her Telkom SIM. Changed to 3G only - 5% max overnight (unplug 21:00 and check battery level 06:00 next morning).
Honestly say amazed that you even got a response from Telkom as it is never their fault...reboot your router or go to closest Telkom shop are standard solutions to any problem.
 

dotcat

Senior Member
Joined
Nov 18, 2005
Messages
667
#15
So. What does this mean? Nobody in Telkom's tech division uses Telkom as their service provider? Surely if you are a tech you would have noticed this? Oh wait, doesn't Huawei manage Telkom's 4G network?

In that case.... What does this mean? Nobody in Huawei SA's tech division uses Telkom as their service provider? Surely if you are a tech you would have noticed this?
 

Mthiboz Onlife

Well-Known Member
Joined
Feb 27, 2015
Messages
114
#17
My LG G4 used to do the same thing, now my Huawei P Smart has the same problem... Telkom please fix this issue. I can't leave my phone data on because my phone die out quickly
 

bwana

B MyBroadband
Super Moderator
Joined
Feb 23, 2005
Messages
71,783
#18
My LG G4 used to do the same thing, now my Huawei P Smart has the same problem... Telkom please fix this issue. I can't leave my phone data on because my phone die out quickly
Did you try limiting it to 3G instead of completely switching data off?
 

Mthiboz Onlife

Well-Known Member
Joined
Feb 27, 2015
Messages
114
#19
3G and 4G... Even Roaming on MTN consume battery 3x compare to MTN or Vodacom... I've Tested this myself to both my phones LG and Huawei. Switching Data on.... On Telkom Sim Card Drains Battery
 
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