Telkom copper to fiber

Today i received a call from a consultant from their offices advising that the cables will not be replaced. I enquired about their LTE deals and was advised that they cannot offer me a contract on LTE because I do not have coverage according to their map.

I informed the consultant that I tested the coverage with a prepaid telkom sim and I do get LTE and speeds between 16-20Mbps. He said although I get coverage with the prepaid sim they cannot offer me a contract because they cannot guarantee the service.

His only suggestion was that I go the Telkom prepaid way for data. So it seems like I will have to look at some other service providers for data at a reasonable price now because it is clear that Telkom doesn't care at all.

And lose 2000Gb of rollover data with Vox and cancel my 300Gb @ R159 deal
 
The worst is that Telkom still invoices us for ADSL and telephone services which we haven't had since beginning January and they said they will not be replacing the cables. :mad:
 
I smell a rat.....
Location: Vereeniging (Three Rivers - General Hertzog rd).

So this apparently has now become some kind of way to KILL off old copper solutions. I Smell a rat. a BIG one. Either this is Telkom Strategy or OpenServe Strategy. Our Copper Lines (6+ business ADSL Lines) were part of a BULK Copper theft action 4am last Thursday Morning. It was raining. They only attended on Friday. On Friday afternoon i was told it would take 5-7 days to "replace" and rejoin. The usual 5-8 day window of downtime , i was expecting. BEHOLD: The dreaded SMS from Telkom : Dear Customer , due to repeated cable incidents in your area , Telkom has decided to offer you an alternative solution. Details will be shared shortly. Telkom.
Uhm..Telkom - you have insurance on your copper. I know you have...Forever you have....Have you gone wreckless and cancelled insurance?!

Guess what - we aint in any decent LTE footprint! What are they going to give us? 1/5 bar LTE? Gaan spring! We tested it on appro 14 months ago and the best was 1-3mbps! Now they want me to replace all my lines with this crap? a Capped solution?

We have no access to cheap fibre @ all - there are no alternative options. Wi-Fi providers in the Vaal are also not trustworthy....We have been with Telkom for ~double digit years. We have been giving them a CRAP load of corporate turnover per year , but NO - this is not sufficient to their Ops Manager / Area Manager to support.

I am pi$$ed. Can't wait to give them their 30 day notice and tell them to shove a HEAP of business......Now....where do we go from now :( PS - If any Telkom big chief of the Vaal /South Gauteng reads this and can fix this ....PM me.
 
Today I receive an email from Telkom stating that they will be suspending my services because of non payment. We haven't received any service from Telkom since 12 January 2018 when the cables were stolen and weeks later they decided not to replace the cables.

So they are invoicing me for the last 2 months for services rendered when there were NO services delivered by them !!! :mad::mad:
 
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