So a few months back I had a call with an employee from Telkom, and they gave me a deal that I couldn’t resist. 10 up 10 down on 4G for R400/month. Then around 2 or 3 months later, we call about upgrading even more but they say they’ll call us back. The next month we were notified that we dropped from 10up 10down to a 4up 4down.
We were confused and so we called them and asked what happened... they said they downgraded us because we asked them to.
Now why would we ask to downgrade to a slower speed and pay more?
They said they’ll pull the call multiple times but my guess is they know they in the wrong and just don’t respond afterwards.
This was a couple months before the whole Covid thing even, so can’t be any excuses.
We were confused and so we called them and asked what happened... they said they downgraded us because we asked them to.
Now why would we ask to downgrade to a slower speed and pay more?
They said they’ll pull the call multiple times but my guess is they know they in the wrong and just don’t respond afterwards.
This was a couple months before the whole Covid thing even, so can’t be any excuses.
