Hey guys,
I am busy with an application to do this "do it yourself" service.
What i am going to do is try log everything i do and the steps i took so that if anyone would like to do the "do it yourself way",they have some form of guideline and if i make a mistake they can learn from it.
On Mon the 5th of September at approximately 2:30pm i went to the telkom office at 12 Adderley street Cape Town. I walked in and went to the sales desk (as i figured telkom are selling me something ) i was told to go to the adsl desks and pointed in the direction.
As i arrive, i notice there are two desks. one is empty and the other one has a lady in it, the problem is that on her desk is a sign that said, "Closed, please use next teller."
So i look at her and say, "are you busy or what?" she looks up at me, says yes and continues to talk to her friend/co-worker. So i contemplate throwing her through the window, but realise telkom will probably charge me for it, so i go stand in the enquiries queue.
When i eventually get to the front (did i mention only one of the possible four desks were manned.) i tell the lady behind the counter, " i want to order adsl and your adsl people over there (i point) are too busy talking, so you will help me." So she kindly gives me a form to fill in and then after i fill it in i must go to the lady who is busy chatting.
So i do this and lo and behold the lady helps me, and she turns out to be a very friendly person etc
(at that point i felt i made the right decision to not throw her through the window.) and she helps me.
As i am ordering the account in my dads name, i must get the form signed and fax it back to her so that she can process it.
The form is signed and faxed back on the same day.
The lady said she would phone me on tuesday to confirm etc.
Tuesday comes and i know she probably wont phone me, so to be polite i dont start phoning them at 8am, but at 9:30 am.
The phone rings and rings, and is transferred everytime after a few rings to a voice message thing, i dont want to leave a voice message so i phone back.
At 12am after phoning almost non stop for 2hours (not much 2do at work at the moment.) they still dont answer their phones. But i get a call back from the lady who helped me saying, "you were phoning the number?" i resist saying, "no not at all." She says she processed the document this morning and that she sent an email with the ref no etc.
So i phone the toll free number and wait 20mins for my call to be answered
and then follow up my application, which according to Nkolo (i think thats her name, line wasnt 2clear) should be complete by tomorrow - wednesday the 7th of september. Whereafter i pop into my local telkom office and collect my "kit" and install the line myself.
I have phoned an ISP on thursday the 1st of september, they answered immediatley, i am using Cybersmart, who are offering 3gb caps at R100. They are supposed to phone me today to organise an account. So lets see.
I will keep this post updated as close to the events happening as possible.
Hope this helps
O yes i ordered dsl 192.
Buying my own modem and using my own isp.
I am busy with an application to do this "do it yourself" service.
What i am going to do is try log everything i do and the steps i took so that if anyone would like to do the "do it yourself way",they have some form of guideline and if i make a mistake they can learn from it.
On Mon the 5th of September at approximately 2:30pm i went to the telkom office at 12 Adderley street Cape Town. I walked in and went to the sales desk (as i figured telkom are selling me something ) i was told to go to the adsl desks and pointed in the direction.
As i arrive, i notice there are two desks. one is empty and the other one has a lady in it, the problem is that on her desk is a sign that said, "Closed, please use next teller."
So i look at her and say, "are you busy or what?" she looks up at me, says yes and continues to talk to her friend/co-worker. So i contemplate throwing her through the window, but realise telkom will probably charge me for it, so i go stand in the enquiries queue. When i eventually get to the front (did i mention only one of the possible four desks were manned.) i tell the lady behind the counter, " i want to order adsl and your adsl people over there (i point) are too busy talking, so you will help me." So she kindly gives me a form to fill in and then after i fill it in i must go to the lady who is busy chatting.
So i do this and lo and behold the lady helps me, and she turns out to be a very friendly person etc
(at that point i felt i made the right decision to not throw her through the window.) and she helps me. As i am ordering the account in my dads name, i must get the form signed and fax it back to her so that she can process it.
The form is signed and faxed back on the same day.
The lady said she would phone me on tuesday to confirm etc.
Tuesday comes and i know she probably wont phone me, so to be polite i dont start phoning them at 8am, but at 9:30 am.
The phone rings and rings, and is transferred everytime after a few rings to a voice message thing, i dont want to leave a voice message so i phone back.
At 12am after phoning almost non stop for 2hours (not much 2do at work at the moment.) they still dont answer their phones. But i get a call back from the lady who helped me saying, "you were phoning the number?" i resist saying, "no not at all." She says she processed the document this morning and that she sent an email with the ref no etc.
So i phone the toll free number and wait 20mins for my call to be answered
and then follow up my application, which according to Nkolo (i think thats her name, line wasnt 2clear) should be complete by tomorrow - wednesday the 7th of september. Whereafter i pop into my local telkom office and collect my "kit" and install the line myself.I have phoned an ISP on thursday the 1st of september, they answered immediatley, i am using Cybersmart, who are offering 3gb caps at R100. They are supposed to phone me today to organise an account. So lets see.
I will keep this post updated as close to the events happening as possible.
Hope this helps
O yes i ordered dsl 192.
Buying my own modem and using my own isp.
or anything but as far as I know, when they say your application is complete it only means that they verified all the info on your application and forwarded it to the next phase (normally installations or some thing), it doesn't necessarily imply that your ADSL is ready to be installed!! Then they have to allocate ports and this is, were the wait normally is. I am still waiting. I am going to inquire bout the self install but when I get my DSLAM port is unknown!
)