Telkom Do3 Cancelation

[Vl@d]

Ok So I tried to find out what the cost would be of canceling my Do3 contract with Telkom.

Conversation went like this....
Telkom:"good day this is ...... how can I asist?"
Me: "good day I would like to find out what the penalty charge would be to cancel my contract?"
Telkom:"Sir, please cancel your service so that we can send you an invoice"
Me: "No I just need an amount to make an informed decision"
Tekom: "No sorry Sir we cannot do that your invoice will tell you as soon as you cancel the service....."

So WTF? Can anyone please then tell me where I can get the details???? Or if it can be done at all?

 

[Tanya35]

You lose the remaining data allocation for the rest of the month. They don't do pro-rata.

 

[LCBXX]

Why would you sign a contract with Telkom to begin with?

 

[I am Penguin]

Tho get the modem etc.

If you cancel a contract they will charge you for the outstanding remaining contract period too as far as I believe.

 

[Sting]

Ok So I tried to find out what the cost would be of canceling my Do3 contract with Telkom.

So WTF? Can anyone please then tell me where I can get the details???? Or if it can be done at all?

When did you sign the contract?

 

[Vl@d]

You lose the remaining data allocation for the rest of the month. They don't do pro-rata.

Agreed. But still I want to know what the penalty charge would be for the remainder of the contract

 

[Vl@d]

When did you sign the contract?

Moggie, done it last year September as my modem gave up the ghost.

 

[Sting]

Agreed. But still I want to know what the penalty charge would be for the remainder of the contract

Dial 10210 (toll-free from a Telkom line).

EDIT: going to be expensive!

 

[Vl@d]

Dial 10210 (toll-free from a Telkom line).

EDIT: going to be expensive!

Was what I've done and the "very helpful" telkom agent could not give me a total. Said I first had to cancel the contract then wait for the invoice.

 

[Demon7]

I do know that they bill you for the router as well.... so add that figure to whatever you had in your mind

 

[shaunvw]

I believe its 50% of the contract. So thats half of what you pay per month * the amount of months you have left.

 

[burn]

My advise is phone again, you might get a more competent person. They should be able to tell you roughly.

Contracts in SA's broadband environment are epic fail. My advise to people is just spend the R650 on a router and avoid a mess like this

 

[Dan C]

I believe its 50% of the contract. So thats half of what you pay per month * the amount of months you have left.

So that works out close to R3800 on a DO 3 with 14 months remaining

 

[shaunvw]

So that works out close to R3800 on a DO 3 with 14 months remaining

I've got the same problem.

 

[Polymathic]

I was told it was R70 per month for the remainder of the contract by a person working at telkom direct, not sure if this is true though.

 

[dryburn.macbook]

what if you want to keep your email address what would i have to pay? and what is the notice period for the cancellation of the do account?