Telkom DSTV Explora Deal - False advertising?

[snailinternet]

Hey Guys

We have applied for the Telkom ADSL 10mbs upgrade with DSTV explora deal in December 2014.
Telkom have since then been full of empty promises.

We have begged, screamed, reported, cried, everything and still no decoder arrived.
We have phoned call centres, visited stores and conversed in online chats.
We have taken the matter to Facebook and Twitter.

STILL NO LUCK.

Now my question is, is this false advertising? Because it doesn't seem there is any explora decoder to be received.

If ANYONE knows ANYONE at Telkom, PLEASE help me.

 

[web]

It does arrive eventually, I think they have stock issues with the explora at Telkom.

 

[snowwolf]

It should eventually arrive.
Keep on their case. Log a query every day if you have to.

 

[MOwrt]

Hey Guys

We have applied for the Telkom ADSL 10mbs upgrade with DSTV explora deal in December 2014.
Telkom have since then been full of empty promises.

We have begged, screamed, reported, cried, everything and still no decoder arrived.
We have phoned call centres, visited stores and conversed in online chats.
We have taken the matter to Facebook and Twitter.

STILL NO LUCK.

Now my question is, is this false advertising? Because it doesn't seem there is any explora decoder to be received.

If ANYONE knows ANYONE at Telkom, PLEASE help me.

Signed up about 3 weeks ago, and received explora and wifi thinger last week. Still no mention of sms to pick up router though.

*Edit: spelling

 

[snailinternet]

3 weeks ago and you already received your explora?
So what am I doing wrong that I have to wait since December?

Unfortunately I have done everything possible and can't wait for "eventually" - Telkom will make me wait a year. If they have / had stock issues, why not deliver the first customers' units first?

 

[snailinternet]

Are there any Telkom employees on this forum, or are they part of the companies who simply don't care?
Not even HelloPeter works with Telkom... They feel NOTHING for customer service!

 

[supersunbird]

Well, you feel they are doing false advertising. So log a complaint with the Advertising Standard Authority, you should get Telkoms attention then at least, seems you did everything else.

 

[snailinternet]

Yea I asked because it seemed they advertise something they don't have but appearently people got their exploras.

 

[Yuu]

Sorry to hear what has happened, we signed up for a similar promo end of November and only received ours in February and it took alot of phone calls & patience.

Try their promotions line if you haven't already.

10213 Option 1,1,4

This is the department that deals with it directly. 10210 may redirect your call to them.

@MOwrt - You said you received the WiFi thingy, it does not come free as it appeared as a R350 price on ours [worth it considering what we got and didn't want to fight with them]. Make sure to check your bill.

 

[NotAlily]

Hey Guys

If ANYONE knows ANYONE at Telkom, PLEASE help me.

Get Multichoice to assist you on this matter. It is an important deal for them too, and if you make it heard that Telkom is not delivering I am sure Mulitchoice will get involved.

Go to dstv forum - multihoice staff is very helpful - and post multiple times to make sure you are heard!!