Telkom escalation

[wolverine_dcp]

So i applied for an adsl line and the telkom guy came and did his stuff and left saying it's working. Telkom sent me my username and password but my Internet light stays red.

I then phoned the call centre, after waiting almost 2 hours for help ,they reset my password and told me to reset my router did all that still nothing. Then they reset my port still nothing, technical support then escalated it to someone else,Friday the technician calls me and tells me he checking the exchange and will sort it out.I get home after work still nothing, so i call the techie he says problem at the exchange he not sure when he will sort it. Does anyone know who i can call or email.i tried twitter ,they still getting back to me, direct stores useless.its now 2 weeks and still nothing.

 

[MickeyD]

Is the DSL light on your router green or red or off?

 

[wolverine_dcp]

Is the DSL light on your router green or red or off?

Dsl green, Internet light red

 

[MickeyD]

http://www.telkom.co.za/sites/documents/Diagnosis/Telkom_Self_Diagnosis.pdf

 

[wolverine_dcp]

Is the DSL light on your router green or red or off?

 

[MickeyD]

Dsl green, Internet light red

So your ADSL connection is OK, your TI account is not.

Try using the Telkom Guest account?

guest@telkomadsl
Password: guest

 

[wolverine_dcp]

So your ADSL connection is OK, your TI account is not.

Try using the Telkom Guest account?

guest@telkomadsl
Password: guest

Tried that with technical support stays red

 

[MickeyD]

Tried that with technical support stays red

Then it appears that their Accounts dept have not configured your account properly.

 

[wolverine_dcp]

Then it appears that their Accounts dept have not configured your account properly.

That's what I have been trying to tell the call centre, I was told the back office does it but you cannot call them.

 

[wolverine_dcp]

Then it appears that their Accounts dept have not configured your account properly.

What can I do?

 

[TEXTILE GUY]

AH 1 meg free account - try that.

I assume you have double checked all the router settings?

 

[wolverine_dcp]

AH 1 meg free account - try that.

I assume you have double checked all the router settings?

Yes I have , let me try the free one

 

[wolverine_dcp]

AH 1 meg free account - try that.

I assume you have double checked all the router settings?

Tried it light stays red:banghead:

 

[Dark Agent]

Tried it light stays red:banghead:

Phone technical,ask for supervisor and tell them to relink your service to your adsl port. Its a service related issue not exchange.

 

[wolverine_dcp]

Phone technical,ask for supervisor and tell them to relink your service to your adsl port. Its a service related issue not exchange.

Thank you will try

 

[wolverine_dcp]

Phone technical,ask for supervisor and tell them to relink your service to your adsl port. Its a service related issue not exchange.

So i got hold of technical support and explained everything , went through the same *** of resetting password and router ect, eventually she said she escalated it to second tier technical support they will call me!

 

[MickeyD]

Try validating your account (again)

https://secureapp.telkom.co.za/ADSL...ccaf88ac3ac7a5a295.mQfNo2Pzq2Pvq70KaxCLbNiPb0

 

[MickeyD]

Try validating your account (again)

https://secureapp.telkom.co.za/ADSL...ccaf88ac3ac7a5a295.mQfNo2Pzq2Pvq70KaxCLbNiPb0

This won't work...

Spoke to a mate... symptoms are of an incorrect port configuration that "DTAC" must fix.

 

[wolverine_dcp]

This won't work...

Spoke to a mate... symptoms are of an incorrect port configuration that "DTAC" must fix.

 

[wolverine_dcp]

So finally telkom took their finger out their ass and sorted the issue out