Hi BlueIce and others
We received a response from Telkom regarding the problems with web space activation. I hope this helps. Please let me know if you have any success.
Regards,
RPM
___________________________________________________________
Good Day Sir
I am responding to an e-mail sent by you, complaining about the activation of free web space. I do apologise for any inconvenience caused and would like to assist you with this problem. For the passed two weeks we had been having a problem with the UNIX server, with a result we were unable to see whether the web space was activated or not, hence customers were sent back and forth via our helpdesk and technical support. This problem has since been resolved.
The correct procedure for the activation of free web space is for the customer to send an e-mail to either:
[email protected] or
[email protected]
With his username and contact telephone number. The agent who opens the mail will activate the web space and call the customer back with his username, password and directory name.
If the customer has any queries regarding the activation of his free web space e.g. Username, Password, Directory name, pointing, he/she can call our helpdesk on 0800 500 200. This is the correct number for the activation of web space. The technical support number is there to assist customer's with any technical problems they have with their web space or any other Telkom Internet related product.
If there is anything further that you would like assistance on, please don't hesitate to contact me directly on (012) 680-6585 or e-mail me on the abovementioned address.
Once again I do apologise for all the inconvenience caused.
Kind Regards
Noelene Lutchman
________________________________________________________________
We received a response from Telkom regarding the problems with web space activation. I hope this helps. Please let me know if you have any success.
Regards,
RPM
___________________________________________________________
Good Day Sir
I am responding to an e-mail sent by you, complaining about the activation of free web space. I do apologise for any inconvenience caused and would like to assist you with this problem. For the passed two weeks we had been having a problem with the UNIX server, with a result we were unable to see whether the web space was activated or not, hence customers were sent back and forth via our helpdesk and technical support. This problem has since been resolved.
The correct procedure for the activation of free web space is for the customer to send an e-mail to either:
[email protected] or
[email protected]
With his username and contact telephone number. The agent who opens the mail will activate the web space and call the customer back with his username, password and directory name.
If the customer has any queries regarding the activation of his free web space e.g. Username, Password, Directory name, pointing, he/she can call our helpdesk on 0800 500 200. This is the correct number for the activation of web space. The technical support number is there to assist customer's with any technical problems they have with their web space or any other Telkom Internet related product.
If there is anything further that you would like assistance on, please don't hesitate to contact me directly on (012) 680-6585 or e-mail me on the abovementioned address.
Once again I do apologise for all the inconvenience caused.
Kind Regards
Noelene Lutchman
________________________________________________________________