Telkom finally 'gets' convergence

Yeah telkom if only my area was not still in the dark ages - the best you can do for the last 5 years is 4meg line !!!!!!!!! oh forgot you not ever going to upgrade my exchange. Thanks for nothing
 
Telkom exchange down 3 times per month (for 1-2 days).
3g tower down 0 times per month.

telkom... FUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU UUUUUUUUUUUUU

[video=youtube;0ilMx7k7mso]https://www.youtube.com/watch?v=0ilMx7k7mso[/video]
 
Stalker said:
Yeah telkom if only my area was not still in the dark ages - the best you can do for the last 5 years is 4meg line !!!!!!!!! oh forgot you not ever going to upgrade my exchange. Thanks for nothing
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5 years ? Try 10 years (ok nearly) !!
 
all these new deals tie you up in a 24mont contract......no thanks
 
I'm on that same deal (SmartHome Advanced), and it's R569, not R599
Also, if you don't want the devices, it's month-to-month, no 24-month commitment needed (...or, at least, that's what the agent told me!).

Chevron said:
Telkom has always upgraded people in contracts for free.
Not sure what you guys are so worried about. They are great value.
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Indeed! I got an upgrade in speed, sort-of-uncapped, and all the mobile add-ons and I'm paying R150 less.
 
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I'm getting the 10-speed version.

Only weird part for me is their SIM strategy. Why give me a SIM with 100 minutes and another with 1Gb? If that was one SIM with both, my kids could use it. So now wil have 1gb wifi router in my car and drop the ripoff addon data I pay MTN
 
The article is talking about Telkom's turnaround. No doubt there is some work still to do, but the right noises are there at last. If they can exploit convergence to offer a truly differentiated service and fair competition, I'm all for it.

I was a bit irritated getting one of those 'spam' calls from Telkom last week raving about what Telkom had to offer, when the caller hadn't bothered to check what services I was already using. I would happily criminalise such time-wasting, unsolicited interruptions
 
tRoN said:
all these new deals tie you up in a 24mont contract......no thanks
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Not sure why that is a problem with Telkom? It was also the only way I could get them to come install my line.
 
And someone said Telkom mobile will be dead soon
 
The last time Telkom bombarded us with cartooney characters promising all kinds of New Generation Network nonsense, I was disappoint. It's still the same Telkom 10 years later, just with a different marketing brochure.

Example:

Free calls from your Telkom home number to your Telkom Mobile number!
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I live by myself. Whoop-dee-doo ..
 
I don't think they do.. yes they now offering budled deals across access mediums.. but that i'm sorry is not convergence, its a 3rd party provider attempt.. ..Something i'd expect from a 3rd party provider which does not own the access layer(vmno, isp etc).. true convergence is buying access and the medium through which it is delivered does not matter, besides the service routing based on location and other niceties.. Telkom, heck telecoms in SA have a long way to go and we wont get there soon as it impacts their bottom line.. i.e. less profit vs selling multiple products/bundles where each is actually separately billed albeit bundled.
 
Chris.Geerdts said:
The article is talking about Telkom's turnaround. No doubt there is some work still to do, but the right noises are there at last. If they can exploit convergence to offer a truly differentiated service and fair competition, I'm all for it.
Click to expand...
Telkom is real doing something, but at slow pace for visible results, but the current Telkom is not Telkom of old, they had to change as they were going down, so the change was a forced one.
 
Here in Oman I have a 4mb line with uncapped data, including line rental and 100 landline to landline minutes for 20 Rial or roughly R577 a month. Upload speed is 1mb.
I have yet to see any shaping/throttling. The line always runs above 450KBps. Streaming is a dream.

Like in SA, we have a single fixed line provider as well. Omantel is also the only ISP here.

Free installation. Free Wifi router.
Best of all: NO contract.

I know some people will say, but why the comparison? Oman is IMO, not as developed as SA. The banking system is shocking. Customer service is nearly non-existing at most establishments. Most police officers and government workers can hardly speak English, yet nearly half of the population is expats.

At least the pay is good. In general cost of living is on par with SA. Some things like fresh foods and housing is expensive, but fuel, water and electricity is cheap.
 
This would be a sweet deal if only Telkom could deliver, alas they cannot.

Three months later, bundled items are delivered incomplete, because someone did not capture everything correctly from the original order.

After endless call centre calls, left hand does not know what the right hand does.

Too much time wasted, so cancelled as is my right. Telkom store Manager took back the incomplete bundle of goodies as they could not provide the missing items due to lack of stock.

How can you run such a huge campaign and cannot provide the goods?

Now the call centre has no record of the cancellation, then they do and promise to SMS confirmation in ten minutes.

Three hours later still no SMS.

There is no WOW in Telkom, such a pity.

And yes, I have the cancellation in black and white from the Store Manager ;)

Now to fight the battle of reverting back to my original account, oy! Such a waste of time.
 
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