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Question of the Day: Did you buy your last car with cash or on a finance plan?
Telkom getting it from all sides
- Thread starter rpm
- Start date
noswal
Executive Member
Is the telkom shareholders meeting next month? will there be more leading questions and press coverage of that?
stix
Expert Member
// cancelling my phone was very satifying, just wish consumers could get a chance to screw them as they have done to us
semiautomatix
Honorary Master
6 months - no telephone line
I have been waiting almost 6 months for an installation of my ADSL, telephone and fax lines from Telkom. With 3 promised installation dates and no result I begin to understand the need to take out a full page newspaper advert. I am beyond frustrated and wot can I do? I am being held to ransom by a bunch of incompetent fat cats!
Well, on the plus side - any longer and I may just be able to use the SNO instead.
How am I to run a web development company with no data lines?!? Fortunately most employees have their 3G or iBurst cards with them every day...
I have been waiting almost 6 months for an installation of my ADSL, telephone and fax lines from Telkom. With 3 promised installation dates and no result I begin to understand the need to take out a full page newspaper advert. I am beyond frustrated and wot can I do? I am being held to ransom by a bunch of incompetent fat cats!
Well, on the plus side - any longer and I may just be able to use the SNO instead.
How am I to run a web development company with no data lines?!? Fortunately most employees have their 3G or iBurst cards with them every day...
It's going to take a miracle to get Telkom born-again
Especially when they refuse to repent and make right with the public first.
moosag
Expert Member
LoL even if Telkom get re-born, and they a delight to deal with, and their prices are good. I am still going to give them the stick!!
I cant wait for the day I dont have to use Telkom anymore!!!!
I cant wait for the day I dont have to use Telkom anymore!!!!
LifelongGamer
Well-Known Member
- Joined
- Dec 21, 2005
- Messages
- 455
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Papi will first need to cut out the cancer that has grown so prolific within Telkom. It's one thing to mask the decay with a fresh coat of paint by getting the 'Face' of Telkom in better shape. It's another matter entirely when looking at the backbone and inner workings of the obese organisation.
Telkom Direct stores in most shopping centres, gives consumers a point of prescence with which to approach Telkom. The Sales and New Services Call Centre staff have become more friendly and efficient in taking your call and providing general answers.
The problem still lies with the remaining 80% of Telkom which is behind the scenes. Once your order has been placed / fault reported / query lodged, you enter the waiting game. True some progress has been made recently, but it's still way off the mark. Telkom has numerous internal systems, which seem to have trouble talking to each other. On one ADSL fault I reported, an operator coughed up my cellphone number which has been discontinued for the last 3 years - my new details which I've left was nowhere to be found on that particular system. The Accounts System was all correct. Then again it would have to be in order to bill me every month.
If Telkom did a truly concerted effort in getting their basic lines and infrastructure up to scratch, I would consider remaining with them. As it stands now, it's infuriating to be told my line only allows 384kbps when I know for a fact I've been using 512kbps (or at least 83%-92% of it) for the last 4 months!
I wish Neotel would allow us consumers to assist in their residential trials. At this point, xDSL / Wireless - I don't care - any alternative to Telkom is welcome ... even at the same price! I just want better quality and service.
Telkom Direct stores in most shopping centres, gives consumers a point of prescence with which to approach Telkom. The Sales and New Services Call Centre staff have become more friendly and efficient in taking your call and providing general answers.
The problem still lies with the remaining 80% of Telkom which is behind the scenes. Once your order has been placed / fault reported / query lodged, you enter the waiting game. True some progress has been made recently, but it's still way off the mark. Telkom has numerous internal systems, which seem to have trouble talking to each other. On one ADSL fault I reported, an operator coughed up my cellphone number which has been discontinued for the last 3 years - my new details which I've left was nowhere to be found on that particular system. The Accounts System was all correct. Then again it would have to be in order to bill me every month.
If Telkom did a truly concerted effort in getting their basic lines and infrastructure up to scratch, I would consider remaining with them. As it stands now, it's infuriating to be told my line only allows 384kbps when I know for a fact I've been using 512kbps (or at least 83%-92% of it) for the last 4 months!
I wish Neotel would allow us consumers to assist in their residential trials. At this point, xDSL / Wireless - I don't care - any alternative to Telkom is welcome ... even at the same price! I just want better quality and service.
The_Unbeliever
Honorary Master
telkom-promises blah blah blabbity blah telkom promises blah more blah blabbity blah more telkom promises....
It's good to see that the message is starting to take hold amongst the consumer that poor service cannot be tolerated any more.
It's good to see that the message is starting to take hold amongst the consumer that poor service cannot be tolerated any more.