Telkom - Here we go again

D

DarkDenim

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Last night, around 20:30, while downloading some new trailers from Xbox Live my ADSL stopped working, router couldn't connect (line still had a dial tone). I've logged a fault but I'm pissed off because I know that these monkeys are gonna take at least a week to resolve it. What's the best way of getting them to resolve it ASAP?

F**k Telkom! :mad:
 
swak bru :o ..... /me had that kark last month. All you can hope is that it gets resolved quickly and if it doesn't, phone them constantly for updates ...... all you can do unfortunately.
 
Mephisto_Helix said:
swak bru :o ..... /me had that kark last month. All you can hope is that it gets resolved quickly and if it doesn't, phone them constantly for updates ...... all you can do unfortunately.
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I hate begging when I'm paying for a service. Watch me bill them for downtime :mad:

BTW, what causes the ADSL portion to stop working while the voice portion works fine?
 
DarkDenim said:
BTW, what causes the ADSL portion to stop working while the voice portion works fine?
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DSLAM problem maybe. We had a problem where somebody in the exchange decided to simply disconnect our line from the DSLAM to make room for somebody else. Telkom happens sometimes :o
 
ah yes ........ multiple calls with cursing can do magic sometimes ;):D Glad you got it sorted bru.
 
Yeah...was down here too for most of yesterday. Started at 12am and was still down at midnight.
 
Mephisto_Helix said:
ah yes ........ multiple calls with cursing can do magic sometimes ;):D Glad you got it sorted bru.
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I was nice to them when I made the 1st 3 calls but they wouldn't budge so I started swearing and demanded to speak to a supervisor who was very helpful.
 
Having the same.

Working and suddenly dead, every night at around 23H00 - 01H00.

I have logged calls. The last one was recently closed again.

The weird part is when this is happening, the default gateway for the router changes to a 10.XXXX IP. Anybody seen this?

The Telkom monkeys tried blaming the line ("Line problem"). I think not with the weird time slot issue. But then what do _I_ know :rolleyes:

@Telkom: the guy named "Line" please remove yourself from the premises! Okay - not all of you ... :mad:
 
Last time my line went down I called up Telkom at 10pm and after waiting 40 mins on the phone (yip - they're busy at night!) the moron on the other end tell me I need to reset my password.

Now I'm pretty technically clued up so before phone I check my firewall logs, router logs etc etc so I know exactly what the problem. Eish..noo.....you must reset your password....@#$%^& !!!

So after amusing the guy (I'm sure they're all siting around the call centre pssing themselves laughing with stupid things to try) and another hour on the phone, pc/firewall/router/password reset - Ohhh he tell me I guess the lines faulty. He'll log a call! FFS! Luckily the next morning it was up again.

2 days later I get a call from telkom - they want to come sort my problem out.....$%^&!!!
 
DarkDenim said:
Last night, around 20:30, while downloading some new trailers from Xbox Live my ADSL stopped working, router couldn't connect (line still had a dial tone). I've logged a fault but I'm pissed off because I know that these monkeys are gonna take at least a week to resolve it. What's the best way of getting them to resolve it ASAP?

F**k Telkom! :mad:
Click to expand...

Perhaps a better attitude when dealing with the real humans who deal with your query on the other side of the line would help matters a little... it works for me.
 
gregmcc said:
Last time my line went down I called up Telkom at 10pm and after waiting 40 mins on the phone (yip - they're busy at night!) the moron on the other end tell me I need to reset my password.

Now I'm pretty technically clued up so before phone I check my firewall logs, router logs etc etc so I know exactly what the problem. Eish..noo.....you must reset your password....@#$%^& !!!

So after amusing the guy (I'm sure they're all siting around the call centre pssing themselves laughing with stupid things to try) and another hour on the phone, pc/firewall/router/password reset - Ohhh he tell me I guess the lines faulty. He'll log a call! FFS! Luckily the next morning it was up again.

2 days later I get a call from telkom - they want to come sort my problem out.....$%^&!!!
Click to expand...

Ummm, nothing wrong with what the "moron" did really. That is normal call centre procedure! Usually the call will be started with is your PC and router plugged in... you have to realise not every user is an expert and often these obvious solutions save a lot of time and prevent resources being wasted on a plug which needs to be switched on. I would think someone technically clued up would know this.

I know Telkom peeves all of us but I get annoyed when this anger is directed at people who are just doing their job!
 
LancelotSA said:
Ummm, nothing wrong with what the "moron" did really. That is normal call centre procedure! Usually the call will be started with is your PC and router plugged in... you have to realise not every user is an expert and often these obvious solutions save a lot of time and prevent resources being wasted on a plug which needs to be switched on. I would think someone technically clued up would know this.

I know Telkom peeves all of us but I get annoyed when this anger is directed at people who are just doing their job!
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Surely they should be able to check on their side if I was able to connect, and secondly if I was able to but with the incorrect password an authentication error would appear in their logs.

But I get your point - I suppose they have to go through the basics as the problem could lie anywhere.

There should be a press 1 if your technically challenged, press 2 if you know what the problem is :)
 
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