Telkom - how to get max speed

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mertin_zn

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Hi Guys...sorry if this has been answered in other posts. There are so many related threads on the forum so I thought I could get a straight answer here...so apologies in advance.

so I recently took out a simple premium plus package which is effectively the 4mb line offer. Now I do a speed test and the results show that its around 3.1mbs download and about 0.40 upload. I live in Umhlanga and I believe that the exchange is ISAM which can go up to 40Mbs. I verified this on the Telkom adsl checker. So with the recent upgrades should I be getting a higher speed or is my present speeds correct? I think the exchange is a couple of roads away from me? I read people getting higher speeds on this 4mb package without doing anything....ISAM is meant to be newer technology at the exchange.

any advice or should I be happy with what I have?
 
3.1 mbps isn't all that bad but you could check your filters cause an old or damaged one will cause slower speeds also using ethernet cables is faster and more stable than Wi-Fi
 
mertin_zn said:
Hi Guys...sorry if this has been answered in other posts. There are so many related threads on the forum so I thought I could get a straight answer here...so apologies in advance.

so I recently took out a simple premium plus package which is effectively the 4mb line offer. Now I do a speed test and the results show that its around 3.1mbs download and about 0.40 upload. I live in Umhlanga and I believe that the exchange is ISAM which can go up to 40Mbs. I verified this on the Telkom adsl checker. So with the recent upgrades should I be getting a higher speed or is my present speeds correct? I think the exchange is a couple of roads away from me? I read people getting higher speeds on this 4mb package without doing anything....ISAM is meant to be newer technology at the exchange.

any advice or should I be happy with what I have?
Click to expand...
Well, you have to take overhead into account. 0.40mbps upload is pretty normal for 4mbps, but the 3.1mbps is a bit low. Should be closer to 3.4mbps, maybe even slightly more. Mine jumps between 3.4mbps and 3.7mbps, but mostly settles around 3.4mbps.
 
@mertin_zn

My own observation, where many people go wrong with speed test.
You should not be looking at the end result, but look at the motion of the round ball or earth ball.
The quicker it gets to the other side without stutter the better.
I also have problems currently. Sometimes it is smooth, other times smooth with a stutter or stutter whole time.

I changed to d-link modem and d-link line filters. This modem reports the same stats as my 1 year old Netgear modem. I used my line filters from my first modem. Changed to new filters with the netgear modem but did not fix problem.
 
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So I checked that I do have a filter - it was installed when Telkom installed the line. I noticed the speed is very erratic gets to a max of 3.29 then to a low of 2.60 , and this is literally just doing the speed test without doing anything else over a period of 5 to 10mins. Also noticed that the latency(ping) has all of a sudden gone up from 52 to about high 90s...its stayed this way from last night to this morning when I left home.
Oh then I got a call from Telkom to do a quality survey...:)
 
mertin_zn said:
So I checked that I do have a filter - it was installed when Telkom installed the line. I noticed the speed is very erratic gets to a max of 3.29 then to a low of 2.60 , and this is literally just doing the speed test without doing anything else over a period of 5 to 10mins. Also noticed that the latency(ping) has all of a sudden gone up from 52 to about high 90s...its stayed this way from last night to this morning when I left home.
Oh then I got a call from Telkom to do a quality survey...:)
Click to expand...

LOL what timing for that survey:p
 
Your exchange was cut over to ISAM on sunday .
If you want to see if your filter is faulty just unplug every thing and just plug the router/modem in and test .(if you have an extension on your phone that will affect the speed especially if you dont have a filter on it)
 
the phone has the d-link filter on it that came with the router , but no other extension.
I will try unplugging everything...I failed to mention earlier that the call quality on the phone is poor. The voices seems to fade and theres a slight sssh in the background. I did buy a new filter from Telkom direct and tested it , with the same results.
 
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Well then log a call with Telkom for bad line quality.
You won't get good throughput with the line noise.
 
yeah I have logged a call now. will let you guys know the outcome
 
The " a slight sssh in the background " is actually the noise from the ADSL.
Crackling would indicate a line fault.
 
so...I've been persistent and called the DSL fault reporting center...and Telkom decided to downgrade the line to a 2mb line without even looking at why the line is erratic in the first place. I was told...I need to be patience since Telkom are "giving" me the upgrade for free? lady then downgraded the line and after explaining telkoms gratuity promptly put the phone down on me.
 
So after the lovely call I had yesterday with Telkom , I called them back and a more pleasant tech was able to assist. He changed the line back to 4mb. I then got a call back saying that the problem I have is due to a condition issue on the line according to a Telkom specialist. He gave me a reference number and said that a tech would check where the conditioning issue is , whether at the exchange or at my home. So now I wait for further feedback on when this check will happen.
 
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