Dosti
Well-Known Member
Telkom Callcentre
Forum members complain about Telkom's Callcentre service, but did u know the technology which fails is purchased from an international manufacturer. The main supplier of DSL in Telkom exchanges are Marconi and Huawei, why not complain to them about how faulty their product is. oh yes and something else, large percentage of complaints relate to capped users or unable to configure modems with ISP details, u try supporting someone PC or Internet illiterate telephonically, especially when the network interface is not installed or wireless is disabled. Did u know many customers do not know an ISP account is required for internet access or how e-mail services work. I do not work in a CallCentre but do telephonic support, sometimes 2 minutes, and others 30 minutes, now u can picture queue times.
Forum members complain about Telkom's Callcentre service, but did u know the technology which fails is purchased from an international manufacturer. The main supplier of DSL in Telkom exchanges are Marconi and Huawei, why not complain to them about how faulty their product is. oh yes and something else, large percentage of complaints relate to capped users or unable to configure modems with ISP details, u try supporting someone PC or Internet illiterate telephonically, especially when the network interface is not installed or wireless is disabled. Did u know many customers do not know an ISP account is required for internet access or how e-mail services work. I do not work in a CallCentre but do telephonic support, sometimes 2 minutes, and others 30 minutes, now u can picture queue times.