Telkom incompetence wrt line sync speed

SmartKit

SmartKit

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Somehow, a few weeks after installation the Telkom line at my client's office is syncing at 8191/639 instead of a full 10 megs.

After being on hold for anywhere between an hour to two hours Telkom informs me they're incapable of changing this from the call centre. They tell me they will contact a "specialist" to sort out the issue directly at the exchange.

So far I've received three different solutions from three different agents and have absolutely zero faith in this "specialist" - especially since it's been a week already.

So what do I do? I just seems these guys don't know their a**e from their elbow?
 
8mbps might also be the maximum that your line can handle, or the maximum the system allows the line to go.
 
])ragon_\/oid;15034578 said:
8mbps might also be the maximum that your line can handle, or the maximum the system allows the line to go.
Click to expand...
The SNR is sitting at 16 and the attenuation in the mid 20s. This would allow the line to get up towards 20Mbps. So no, they simply seem incapable.
 
Best I can do for now...

Downstream Upstream
Line Coding(Trellis):On*On*
SNR Margin (dB):151*161*
Attenuation (dB):265*155*
Output Power (dBm):34*-74*
Attainable Rate (Kbps):18424*1296*
Rate (Kbps):8191*639*
D (interleaver depth):1*1*
Delay (msec):0.24*0.24*
 
Ffs! I missed Telkom's call on Sunday at 4pm. They claimed to reset the port yet the line hasn't even disconnected! The rate is still too low. I'm at my wits end. They're completely useless and I have no idea how to get this fixed!
 
phaktza said:
The SNR is sitting at 16 and the attenuation in the mid 20s. This would allow the line to get up towards 20Mbps. So no, they simply seem incapable.
Click to expand...

My line also sits there, but it bums out when it tries to sync at the full 10Mbps profile. There might be line quality issues on your side making a proper sync problematic.
 
froot said:
My line also sits there, but it bums out when it tries to sync at the full 10Mbps profile. There might be line quality issues on your side making a proper sync problematic.
Click to expand...
The stats I posted indicate no such issues?

Besides the line has never once been restarted (now connected for 5 days), despite claims of a port reset!
 
OK everyone, is obvious it's not a line issue. What I'm asking is how the hell I can get Telkom to do a port reset, because they have not done one yet. I'm being sent from pillar to post, on hold for hours, when I know the simple answer is to reset the port, that is all.

So if anyone has recently had their ADSL port reset by Telkom, please let me know how you achieved that so when I next call Telkom I am armed with that knowledge.
 
MickeyD said:
In the recent past you could have gone into the AH customer portal and done the port reset yourself.

Not anymore. Not even AH can do it anymore.
Click to expand...
Ok great. Do you have any suggestions as to how I can have the port reset, since that is the OP?
 
MickeyD said:
Log a fault with Afrihost and let them deal with Telkom, as it is included in their monthly charge.
Click to expand...
Thanks, but my client is with Telkom Business. And yes, I've called them several times, hence my post.
 
Last edited:
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