Telkom International DOWN!

SAIX Network Notice Resolved
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Reference ID : STT000000004530
Failure Type : Network Failure
Problem Description : New Doornfontein Cache Server down
Impact : ADSL customers will not be able to browse International Sites.
Time Down : 3 Feb, 2006 at 17:00:00 (SAT)
Time Up : 4 Feb, 2006 at 11:05:00 (SAT)
Sites : New Doornfontein
Services Affected : ADSL customers
Resolution Description : Cache server failure resolved.
Cause of Failure : Cache server failure.
 
This is affecting not only ADSL. I'm on IS lines at work and Intl is buggy...
 
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Also on IS and Int is knackered again in the Randburg area JHB...been off for about an hour now... :(
 
Same here ... IS International is slow. Telkom International going like a bomb!
 
IS working fine here, jhb south. partly cloudy over here, could be the bad weather on u guys side causing the slowdown?
 
It's been up and down since yesterday afternoon...

Most of the time it's down, and then it comes up for a few seconds and then down again. Most local sites are okay, but everything not local is dead.

Trying to get Telkom on the phone to ask them what the problem is, is difficult. I call their ADSL fault line and of the 4 options available, 3 only operate during the week, and the 4th refused to help me because its not their department. They only give updates on existing faults and cannot log a fault from me. They also cannot tell me if there is a general problem, even though they know the status of everyone else's reported faults.

I just got through to the fault logging line, and they logged a fault for me. They cannot give me a reference number though, and they're going to call me back. :rolleyes:

I cannot access my e-mail to see if there's been some notice about this issue. I cannot send an e-mail requesting advice or assistance from anyone.

I have tried a few times to call my ISP, Cheetah-IS, and they are either not answering the phone or it goes to a voicemail system where you can leave your number and they'll get back to you. Well, I left my number and I chose the urgent option. No callback, and that was this morning sometime. :mad:

I had less problems with dialup. I suspect that dialup users are having the same problems though, since we all share the f-ed up Telkom backbone.

Why am I even bothering? :confused:

Luckily there are Telkom offices nearby. Anyone up for a drive-by shooting?

It's like farting against thunder, nobody hears us. Nobody cares.
 
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