Telkom International slow

C

Croatoa

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Anybody else have issues with Telkom international? Local seems ok but international is fooked, cant even load speedtest.net
 
Agree, speedtest gives good speeds, but actual browsing seems shaped or sumfin, defntly not OK.
 
I am going nuts!!! Phoned Telkom and they deny having a problem, saying I must get an IT guy to come check my PC. F@ck!

This board does not allow upload of image and I can not access photobucket, as it is international, so how do I show my traceroute?
 
Yip a file from drop box is crawling at 5.6 KB/s

got netload downloading at a decent speed, browsing still slow
 
Last edited:
Same here, only signed up this morning, im on a 4MB line, international browsing almost impossible and http downloads crawl at less than 10KB/s. International Trace Route below:

C:\Users\CRAIG> tracert www.xda-developers.com

Tracing route to www.xda-developers.com [199.48.255.173]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms login.router [10.0.0.2]
2 26 ms 21 ms 21 ms 224-128-1.dsl.subscriber.telkomsa.net [105.224.128.1]
3 32 ms 31 ms 32 ms 224-0-6.dsl.subscriber.telkomsa.net [105.224.0.6]
4 30 ms 46 ms 32 ms 224-0-13.dsl.subscriber.telkomsa.net [105.224.0.13]
5 31 ms 31 ms 31 ms rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39.37]
6 242 ms 245 ms 243 ms ams-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.43.9.90]
7 306 ms * 320 ms 213.19.192.1
8 397 ms 468 ms 412 ms ae-52-52.csw2.Amsterdam1.Level3.net [4.69.139.185]
9 * * 408 ms ae-59-224.ebr2.Amsterdam1.Level3.net [4.69.153.213]
10 * * * Request timed out.
11 * 398 ms 397 ms ae-41-41.ebr1.NewYork1.Level3.net [4.69.137.66]

12 400 ms 397 ms 397 ms ae-4-4.ebr1.NewYork2.Level3.net [4.69.141.18]
13 399 ms 398 ms * ae-1-100.ebr2.NewYork2.Level3.net [4.69.135.254]

14 397 ms 396 ms 407 ms ae-2-2.ebr1.Chicago1.Level3.net [4.69.132.65]
15 * * 402 ms ae-6-6.ebr1.Chicago2.Level3.net [4.69.140.190]
16 403 ms 399 ms 415 ms 4.69.158.217
17 * 350 ms 344 ms NOZONE-INC.edge1.Chicago2.Level3.net [4.71.248.202]
18 315 ms 314 ms 313 ms ip78.208-100-32.static.steadfastdns.net [208.100.32.78]
19 359 ms 361 ms 364 ms ip4.67-202-87.static.steadfastdns.net [67.202.87.4]
20 360 ms * 371 ms www.xda [199.48.255.173]

Trace complete.
 
There we go!

Trace%20Route.JPG
 
yup cant do nothing on my Telkom account atm :( I Phoned Telkom they say everything is 100%
 
craigg123 said:
Same here, only signed up this morning, im on a 4MB line, international browsing almost impossible and http downloads crawl at less than 10KB/s. International Trace Route below:

C:\Users\CRAIG> tracert www.xda-developers.com

Tracing route to www.xda-developers.com [199.48.255.173]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms login.router [10.0.0.2]
2 26 ms 21 ms 21 ms 224-128-1.dsl.subscriber.telkomsa.net [105.224.128.1]
3 32 ms 31 ms 32 ms 224-0-6.dsl.subscriber.telkomsa.net [105.224.0.6]
4 30 ms 46 ms 32 ms 224-0-13.dsl.subscriber.telkomsa.net [105.224.0.13]
5 31 ms 31 ms 31 ms rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39.37]
6 242 ms 245 ms 243 ms ams-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.43.9.90]
7 306 ms * 320 ms 213.19.192.1
8 397 ms 468 ms 412 ms ae-52-52.csw2.Amsterdam1.Level3.net [4.69.139.185]
9 * * 408 ms ae-59-224.ebr2.Amsterdam1.Level3.net [4.69.153.213]
10 * * * Request timed out.
11 * 398 ms 397 ms ae-41-41.ebr1.NewYork1.Level3.net [4.69.137.66]

12 400 ms 397 ms 397 ms ae-4-4.ebr1.NewYork2.Level3.net [4.69.141.18]
13 399 ms 398 ms * ae-1-100.ebr2.NewYork2.Level3.net [4.69.135.254]

14 397 ms 396 ms 407 ms ae-2-2.ebr1.Chicago1.Level3.net [4.69.132.65]
15 * * 402 ms ae-6-6.ebr1.Chicago2.Level3.net [4.69.140.190]
16 403 ms 399 ms 415 ms 4.69.158.217
17 * 350 ms 344 ms NOZONE-INC.edge1.Chicago2.Level3.net [4.71.248.202]
18 315 ms 314 ms 313 ms ip78.208-100-32.static.steadfastdns.net [208.100.32.78]
19 359 ms 361 ms 364 ms ip4.67-202-87.static.steadfastdns.net [67.202.87.4]
20 360 ms * 371 ms www.xda [199.48.255.173]

Trace complete.
Click to expand...

Did xda as well.

XDA.JPG
 
The images I Placed will disappear soon, as I did a temp on a local site.

Now, do not go phone those people!
 
Xman said:
Ranger, what is happening?
Click to expand...

The upgrade we are doing at present is changing the way traffic gets from you to the internet. This has resulted in changes in how the international traffic is distributed, for the worse. IPNet staff are busy doing routing changes to re-balance the international utilisation.

Users should *not* reset modems or reconnect sessions, that will potentially aggravate the situation (and possibly cause other problems).

Unfortunately, due to the way the previous product worked, it was impossible to know up-front what capacities would be required where and whether routing changes were required in advance.
 
Thanks ranger. You are THE MAN!

If only Telkom could give a straight answer so people do not start fiddling with their setups and mess everything up further. Like call an IT person! And pay him what for the nuisance call. Telkom wants to bill us for nuisance call, can we bill them?

Any idea how long this will take to sort out?
 
ranger said:
.... Unfortunately, due to the way the previous product worked, it was impossible to know up-front what capacities would be required where and whether routing changes were required in advance.
Click to expand...
Just shot past MyBB to see if I was imagining the slow speed, and was then planning on reboot my router. What do I discover? That Ranger is well on top of the issue as usual. Top man Ranger.
 
Xman said:
Thanks ranger. You are THE MAN!

If only Telkom could give a straight answer so people do not start fiddling with their setups and mess everything up further. Like call an IT person! And pay him what for the nuisance call. Telkom wants to bill us for nuisance call, can we bill them?
Click to expand...

We are not entirely satisfied with some things at the call centre. We went to quite some effort to ensure they were aware of this change, the impact, and were warned against doing some of the things they were doing (recommending resetting modems, resetting customer passwords etc.), which exacerbated some problems.


Any idea how long this will take to sort out?
Click to expand...

It looks like international latency is better. I think there should have been an improvement around 15h00 to 15h15.
 
BlaBlaGreg said:
Just shot past MyBB to see if I was imagining the slow speed, and was then planning on reboot my router.
Click to expand...

Please don't reboot, or otherwise terminate and reestablish PPPoE sessions. While we have been proactive in ensuring IP address allocation to BRASs proceeds in advance of new sessions, there is only so much we can control. If more than 1000 new sessions are established to a BRAS in under an hour, there is a risk of the IP address pool being exhausted, resulting in what appears to be an authentication failure.

This situation will probably persist until Sunday.

However, the slow international access should have been resolved (international seems adequate from our test ADSL line in the office).
 
International still very slow here and downloads running at 35KB/s on 4MB line.
 
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