Telkom Internet 4mbps speed issues

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shinymatt

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Bo-Kaap, Cape Town
Hey folks, first time post and hope this hasn't been asked too often before, didn't find much info on this. Getting really frustrated and I'm unsure how to solve this issue...:

Recently upgraded to a 4mbps line with Telkom Internet in the Cape Town Bo-Kaap area seeing as the 2mbps was beyond slow. Was expecting the 4mbps to be faster but that too is a true snail: Torrent download speed is a pathetic 20kbps, if that, even after midnight. Tried a VPN (GetPrivate) which didn't do anything. Browsing is generally very slow. Streaming content like Youtube always has to stop and buffer every 30 seconds.
My Vodacom Mobile 3G stick downloads torrents at a whopping 700kbps and browsing and streaming is generally quick sticks, but I only have 5gb's available per month and I want to cancel this when the contract expires in June.

Will I get faster internet if I choose a different ISP like Afrihost/Mweb, even though the line will still be rented from Telkom? Should I cancel the ADSL all together and increase the Vodacom Mobile Internet, even though this will be more expensive and a WiFi network would be nice?

Telkom can't seem to help me fix the issue, all they have managed to do is "logged a fault for slow access with the technicians" but God knows how long that will take.

Any advice will be very much appreciated.
 
I have a client in the Bo-Kaap on a 10Mbps uncapped Telkom/Telkom Internet line/account and the speeds are horrendous. Changing ISP at the moment.
 
i dowload at torrents at 300 odd kb's and off steam and orign 400kbs.
for torrents you've got to use a peerblocker to stop junk seeders messing with ya. And make sure you dlling those "ubuntu updates" :wink: with loads of seeders, but despite all that speeds may still fluctuate.
then again certain times on telkom I can stream youtube at 720 quite nicely and other time i got to drop it to 480 to get a reliable stream.
but 4mbs should not be slow, if it is then get them to do some line tests.
 
efitol said:
Sounds like a line fault so let's confirm that first. Download the tool that you'll find at http://mybroadband.co.za/vb/showthread.php/607090-quot-Is-it-my-Line-quot-Report-Tool?p=12372998 and post the results here.
Click to expand...

Hi efitol, thanks for your reply.
I ran the tool and these are the results, could the max ping have something to do with my horrendous DL speed? (I'm quite a newb & do not know much about ping times). Also, this is what Telkom e-mailed me recently: "They have re-synced your line but didn’t pick up any connection or speed problems."

Zertop's "Is it my Line" Results
Basic Report:
Your average ping was 27ms
Your maximum ping was 71ms

Looking at your average ping, your line seems to be running perfectly :-)
Looking at your maximum ping, however, it seems as though there could be a slight intermittant issue on the line. If required, please post the results to a forum post.

Detailed Report
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert)

Pinging 105.224.96.1 with 32 bytes of data:
Reply from 105.224.96.1: bytes=32 time=39ms TTL=254
Reply from 105.224.96.1: bytes=32 time=29ms TTL=254
Reply from 105.224.96.1: bytes=32 time=28ms TTL=254
Reply from 105.224.96.1: bytes=32 time=23ms TTL=254
Reply from 105.224.96.1: bytes=32 time=30ms TTL=254
Reply from 105.224.96.1: bytes=32 time=17ms TTL=254
Reply from 105.224.96.1: bytes=32 time=13ms TTL=254
Reply from 105.224.96.1: bytes=32 time=13ms TTL=254
Reply from 105.224.96.1: bytes=32 time=19ms TTL=254
Reply from 105.224.96.1: bytes=32 time=43ms TTL=254
Reply from 105.224.96.1: bytes=32 time=18ms TTL=254
Reply from 105.224.96.1: bytes=32 time=25ms TTL=254
Reply from 105.224.96.1: bytes=32 time=27ms TTL=254
Reply from 105.224.96.1: bytes=32 time=34ms TTL=254
Reply from 105.224.96.1: bytes=32 time=57ms TTL=254
Reply from 105.224.96.1: bytes=32 time=16ms TTL=254
Reply from 105.224.96.1: bytes=32 time=16ms TTL=254
Reply from 105.224.96.1: bytes=32 time=23ms TTL=254
Reply from 105.224.96.1: bytes=32 time=46ms TTL=254
Reply from 105.224.96.1: bytes=32 time=71ms TTL=254
Reply from 105.224.96.1: bytes=32 time=14ms TTL=254
Reply from 105.224.96.1: bytes=32 time=18ms TTL=254
Reply from 105.224.96.1: bytes=32 time=27ms TTL=254
Reply from 105.224.96.1: bytes=32 time=37ms TTL=254
Reply from 105.224.96.1: bytes=32 time=19ms TTL=254
Reply from 105.224.96.1: bytes=32 time=20ms TTL=254
Reply from 105.224.96.1: bytes=32 time=27ms TTL=254
Reply from 105.224.96.1: bytes=32 time=49ms TTL=254
Reply from 105.224.96.1: bytes=32 time=24ms TTL=254
Reply from 105.224.96.1: bytes=32 time=15ms TTL=254

Ping statistics for 105.224.96.1:
Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 71ms, Average = 27ms

2014/05/20 11:33:54.92
 
GforceD said:
i dowload at torrents at 300 odd kb's and off steam and orign 400kbs.
for torrents you've got to use a peerblocker to stop junk seeders messing with ya. And make sure you dlling those "ubuntu updates" :wink: with loads of seeders, but despite all that speeds may still fluctuate.
then again certain times on telkom I can stream youtube at 720 quite nicely and other time i got to drop it to 480 to get a reliable stream.
but 4mbs should not be slow, if it is then get them to do some line tests.
Click to expand...

Hey GforceD, thanks for that. I'm busying checking out PeerBlock(.)com and educating myself about PeerBlockers and will give that a try. Although I've never used that in the past, I have always downloaded torrents via Vuze with the default settings and no VPA or PeerBlockers or any of that. And since I've moved into a snazzy building in Bo-Kaap that should have extremely decent Telkom lines (The Studios), it's driving me bonkers since the speed is so horrendous.

Also, I'm not sure what you mean with "ubuntu updates", or are you being sarcastic and basically mean download whatever it is I'm DL'ing and just make sure there are plenty of seeders? I am new here ;)
 
Haha Ya I am just being silly talking about ubuntu updates.

I noticed before without using a peerblocker I would download almost 200% of the file size but most of it would be junk data an the torrent would only be on like 5%. So Ya I hope that helps you out. It run in the background and you can then just use your torrent downler of choice. Utorret works for me. Vuze kept crashing
 
shinymatt said:
Hi efitol, thanks for your reply.
I ran the tool and these are the results, could the max ping have something to do with my horrendous DL speed? (I'm quite a newb & do not know much about ping times). Also, this is what Telkom e-mailed me recently: "They have re-synced your line but didn’t pick up any connection or speed problems."

Zertop's "Is it my Line" Results
Basic Report:
Your average ping was 27ms
Your maximum ping was 71ms

Looking at your average ping, your line seems to be running perfectly :-)
Looking at your maximum ping, however, it seems as though there could be a slight intermittant issue on the line. If required, please post the results to a forum post.

Detailed Report
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert)

Pinging 105.224.96.1 with 32 bytes of data:
Reply from 105.224.96.1: bytes=32 time=39ms TTL=254
Reply from 105.224.96.1: bytes=32 time=29ms TTL=254
Reply from 105.224.96.1: bytes=32 time=28ms TTL=254
Reply from 105.224.96.1: bytes=32 time=23ms TTL=254
Reply from 105.224.96.1: bytes=32 time=30ms TTL=254
Reply from 105.224.96.1: bytes=32 time=17ms TTL=254
Reply from 105.224.96.1: bytes=32 time=13ms TTL=254
Reply from 105.224.96.1: bytes=32 time=13ms TTL=254
Reply from 105.224.96.1: bytes=32 time=19ms TTL=254
Reply from 105.224.96.1: bytes=32 time=43ms TTL=254
Reply from 105.224.96.1: bytes=32 time=18ms TTL=254
Reply from 105.224.96.1: bytes=32 time=25ms TTL=254
Reply from 105.224.96.1: bytes=32 time=27ms TTL=254
Reply from 105.224.96.1: bytes=32 time=34ms TTL=254
Reply from 105.224.96.1: bytes=32 time=57ms TTL=254
Reply from 105.224.96.1: bytes=32 time=16ms TTL=254
Reply from 105.224.96.1: bytes=32 time=16ms TTL=254
Reply from 105.224.96.1: bytes=32 time=23ms TTL=254
Reply from 105.224.96.1: bytes=32 time=46ms TTL=254
Reply from 105.224.96.1: bytes=32 time=71ms TTL=254
Reply from 105.224.96.1: bytes=32 time=14ms TTL=254
Reply from 105.224.96.1: bytes=32 time=18ms TTL=254
Reply from 105.224.96.1: bytes=32 time=27ms TTL=254
Reply from 105.224.96.1: bytes=32 time=37ms TTL=254
Reply from 105.224.96.1: bytes=32 time=19ms TTL=254
Reply from 105.224.96.1: bytes=32 time=20ms TTL=254
Reply from 105.224.96.1: bytes=32 time=27ms TTL=254
Reply from 105.224.96.1: bytes=32 time=49ms TTL=254
Reply from 105.224.96.1: bytes=32 time=24ms TTL=254
Reply from 105.224.96.1: bytes=32 time=15ms TTL=254

Ping statistics for 105.224.96.1:
Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 71ms, Average = 27ms

2014/05/20 11:33:54.92
Click to expand...

Yeah that max ping might be causing problems but it's inconclusive at the moment.

Open a command window and run "tracert mybroadband.co.za" and post the results here.

Also sign up for a free 1GB account from Afrihost here: https://clientzone.afrihost.com/free-gb
 
efitol said:
Yeah that max ping might be causing problems but it's inconclusive at the moment.

Open a command window and run "tracert mybroadband.co.za" and post the results here.

Also sign up for a free 1GB account from Afrihost here: https://clientzone.afrihost.com/free-gb
Click to expand...

Hi efitol, herewith tracert as requested:

Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 8 ms 1 ms 2 ms 192.168.1.1
2 27 ms 29 ms 22 ms ti-224-96-01.telkomadsl.co.za [105.224.96.1]
3 23 ms 26 ms 27 ms ti-226-0-22.telkomadsl.co.za [105.226.0.22]
4 39 ms 15 ms 13 ms ti-226-0-57.telkomadsl.co.za [105.226.0.57]
5 20 ms 14 ms 26 ms 165.165.214.213
6 20 ms 42 ms 45 ms 196.43.11.234
7 13 ms 20 ms 18 ms 196.43.25.206
8 78 ms 18 ms 19 ms 196.25.247.26
9 14 ms 15 ms 20 ms css1-ctn-gi0-2.ip.isnet.net [168.209.6.10]
10 32 ms 14 ms 18 ms 196.36.84.154
11 31 ms 32 ms 44 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
12 32 ms 37 ms 37 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
13 41 ms 70 ms 45 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
14 137 ms 42 ms 38 ms row-access-switch1-row3-4.jnb1.host-h.net [197.1
89.193.36]
15 33 ms 35 ms 68 ms 197.242.89.170

Trace complete.

I am busy signing up for that free GB. Wow, never knew AfriHost offered that. Very interested to see what that outcome will be!
 
shinymatt said:
Hi efitol, herewith tracert as requested:

Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 8 ms 1 ms 2 ms 192.168.1.1
2 27 ms 29 ms 22 ms ti-224-96-01.telkomadsl.co.za [105.224.96.1]
3 23 ms 26 ms 27 ms ti-226-0-22.telkomadsl.co.za [105.226.0.22]
4 39 ms 15 ms 13 ms ti-226-0-57.telkomadsl.co.za [105.226.0.57]
5 20 ms 14 ms 26 ms 165.165.214.213
6 20 ms 42 ms 45 ms 196.43.11.234
7 13 ms 20 ms 18 ms 196.43.25.206
8 78 ms 18 ms 19 ms 196.25.247.26
9 14 ms 15 ms 20 ms css1-ctn-gi0-2.ip.isnet.net [168.209.6.10]
10 32 ms 14 ms 18 ms 196.36.84.154
11 31 ms 32 ms 44 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
12 32 ms 37 ms 37 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
13 41 ms 70 ms 45 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
14 137 ms 42 ms 38 ms row-access-switch1-row3-4.jnb1.host-h.net [197.1
89.193.36]
15 33 ms 35 ms 68 ms 197.242.89.170

Trace complete.

I am busy signing up for that free GB. Wow, never knew AfriHost offered that. Very interested to see what that outcome will be!
Click to expand...

WebAfrica also offer free 1GB accounts.

Your tracert doesn't look too bad. Will be interesting to hear feedback with your Afrihost/WebAfrica accounts. Based on my client mentioned above, there could very well be a Telkom Internet ISP problem in the area...
 
Yeah I agree with PostmanPat, that trace route looks OK. Now do the free account dance.
 
So herewith my results of signing up for and activating that free gig with AfriHost.

Torrent download is up from around 10kbps to around 300-400kbps. YouTube videos are loading crazy-fast. Browsing is blitz-vinnig. So all in all it is obviously ISP related in this area. So now to get out of the Telkom contract and switch over to AfriHost. Seems like the right thing to do, yes? I just hope they stay consistent. And who knows how long it will take Telkom to sort out this problem. Plus supporting a smaller company just seems like the right thing to do.

Thanks so much for the input guys, really appreciate it. Awesome community, will be back for sure :D
 
shinymatt said:
So herewith my results of signing up for and activating that free gig with AfriHost.

Torrent download is up from around 10kbps to around 300-400kbps. YouTube videos are loading crazy-fast. Browsing is blitz-vinnig. So all in all it is obviously ISP related in this area. So now to get out of the Telkom contract and switch over to AfriHost. Seems like the right thing to do, yes? I just hope they stay consistent. And who knows how long it will take Telkom to sort out this problem. Plus supporting a smaller company just seems like the right thing to do.

Thanks so much for the input guys, really appreciate it. Awesome community, will be back for sure :D
Click to expand...

Yes, you should be able to get out. I would phone 10210 and speak to level 2 support.
 
I've been having trouble with my TI 4mbps too. Spoke to a Telkom tech support guy on the phone and he tried syncing the line to 4mbps from 8 in case it was the line and was given a test account. Didn't help a scrap, so the fault was forwarded as an account issue, particularly because non-Telkom accounts worked just fine.

I think it's entirely due to the problems in the West with IPC usage. Local works just fine most of the time, but international is a fraction of the speed it should be. So basically I guess they're throttling the hell out of all accounts until it gets upgraded. Afrihost seems to be doing the same to some of their uncapped users (non-business) from what I can tell here on the forums.

It would be nice for Telkom to rather just post a formal notice of a national speed problem, and credit peoples' money where due.
I've only used 61.5GB this month... That's 1mbps download potential -- NOT 4mbps. It's been slow since day one this and last month, so it's not the usage that is causing throttling.
 
I'm throttled down to 100kbs no matter what I do. http, torrents, etc... 4mb uncapped. I'm presently using a capped account to download stuff I need quickly. urrrrrggggg.. Telkom you suck. I probably hit their download ceiling which they don't even know what it is. wwwwwooow.. this SUCKS
 
fingerprintz.mgr said:
I would suggest you get these free accounts and try them on your router, then you'll know where your problem lies:

Afrihost: https://www.afrihost.com/site/product/adsl_capped

Web Africa: http://www.webafrica.co.za/home/adsl/

Choose the 1 GB free option in both cases.
Click to expand...

Thanks Fingerprintz, have already done that (see my last post) and it was in fact a Telkom issue in my area. I greatly dislike being throttled - when our office was in Somerset West until I moved recently, this was not the case. Busy trying to change ISP's now.
 
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