Telkom Internet - bye bye international bandwidth

[jb007za]

Hi guys

I'm on Telkom's all inclusive 4Mbps package with a 20GB allocation of data each month. Have been away for some of this month and haven't used the Internet much... so definitely not capped.

Despite this, I've been experiencing massive problems streaming through international services using UnoTelly. Did some investigations with Speedtest.net. Well, it seems my service is running at about 25% of capacity i.t.o. international connectivity. Absolutely fine for local services.

See examples below for tests to US and European servers. SA servers at the end.


International

http://www.speedtest.net/my-result/3255485579

http://www.speedtest.net/my-result/3255489810

http://www.speedtest.net/my-result/3255492393

http://www.speedtest.net/my-result/3255494874

http://www.speedtest.net/my-result/3255502181

http://www.speedtest.net/my-result/3255502181

http://www.speedtest.net/my-result/3255515920

Local

http://www.speedtest.net/my-result/3255531394

http://www.speedtest.net/my-result/3255535195

http://www.speedtest.net/my-result/3255538105


Telkom, what gives? Feels like I'm on dial-up. Absolutely pointless paying R 500 p/m to you.

Any suggestions from the MyBB gurus?

Thanks!

 

[xrapidx]

Try search the forum.

 

[jb007za]

Maybe a heads up, plz

 

[hashbrown99]

Start here

http://mybroadband.co.za/vb/showthread.php/590939-Truth-behind-Telkom-ADSL-performance-problems

Then here... where you can cry with the rest of us

http://mybroadband.co.za/vb/showthread.php/369314-Telkom-Internet-Uncapped-User-Feedback/page555

 

[jb007za]

Thanks a mil hashbrown99 - much appreciated

Been on hold for 20 minutes to their support line. Third. World. Service.

Seems some things don't change...

 

[drukkie]

Maybe they must just come out and say that the floods in Lainsburg broke their cables??? And Sat3 is not coping as a backup?

 

[jb007za]

Something is horribly amiss. Have now lodged a complaint on HelloPeter. Netflix works fine on Axxess - unbearable on TI.

The call centre is just awful. Called twice and waited about 40 mons just to speak to an operator. The last idiot then told me I wasn't a customer of theirs. Telkom has not changed!

 

[aktor]

Something is horribly amiss.

Well yes, we've established that by now They're out of capacity, ETA for a fix is apparently only mid-Feb.

 

[jb007za]

Yeah, I think I'm going to jump ship. Mid Feb is pretty ridiculous. Thanks for the update

 

[aktor]

Yeah, I think I'm going to jump ship. Mid Feb is pretty ridiculous. Thanks for the update

Probably canceling my TI tomorrow as well. With a heavy heart, I might add. They were really good before this.