Telkom Internet Capped/Uncapped User Feedback (Pt2)

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   21 |   21 |    0 |    0 |    1 |    0 |
|     eltg-ip-bb-1.south.dsl.telkomsa.net -    0 |   21 |   21 |    8 |   13 |   25 |   23 |
|         ipc-2-up.south.dsl.telkomsa.net -    0 |   21 |   21 |   22 |   32 |   47 |   38 |
|       ipc-aggr-2.south.dsl.telkomsa.net -    0 |   21 |   21 |   26 |   37 |   51 |   43 |
|                          196.25.190.209 -    0 |   21 |   21 |   26 |   38 |   50 |   42 |
|lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za -    0 |   21 |   21 |  190 |  198 |  220 |  220 |
|xe-0-1-0-19.r00.londen10.uk.bb.gin.ntt.net -   17 |   12 |   10 |  512 |  521 |  533 |  523 |
|     ae-6.r22.londen03.uk.bb.gin.ntt.net -    6 |   19 |   18 |  201 |  369 |  530 |  515 |
|           bbc-linx.pr01.rbsov.bbc.co.uk -    0 |   21 |   21 |  203 |  211 |  231 |  226 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                ae0.er02.cwwtf.bbc.co.uk -    0 |   21 |   21 |  204 |  213 |  252 |  226 |
|                         132.185.255.165 -   15 |   14 |   12 |  509 |  523 |  542 |  518 |
|              fmt-vip132.cwwtf.bbc.co.uk -    0 |   21 |   21 |  205 |  216 |  255 |  228 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   21 |   21 |    0 |    0 |    1 |    0 |
|     eltg-ip-bb-1.south.dsl.telkomsa.net -    0 |   21 |   21 |    8 |   13 |   25 |   23 |
|         ipc-2-up.south.dsl.telkomsa.net -    0 |   21 |   21 |   22 |   32 |   47 |   38 |
|       ipc-aggr-2.south.dsl.telkomsa.net -    0 |   21 |   21 |   26 |   37 |   51 |   43 |
|                          196.25.190.209 -    0 |   21 |   21 |   26 |   38 |   50 |   42 |
|lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za -    0 |   21 |   21 |  190 |  198 |  220 |  220 |
|xe-0-1-0-19.r00.londen10.uk.bb.gin.ntt.net -   17 |   12 |   10 |  512 |  521 |  533 |  523 |
|     ae-6.r22.londen03.uk.bb.gin.ntt.net -    6 |   19 |   18 |  201 |  369 |  530 |  515 |
|           bbc-linx.pr01.rbsov.bbc.co.uk -    0 |   21 |   21 |  203 |  211 |  231 |  226 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                ae0.er02.cwwtf.bbc.co.uk -    0 |   21 |   21 |  204 |  213 |  252 |  226 |
|                         132.185.255.165 -   15 |   14 |   12 |  509 |  523 |  542 |  518 |
|              fmt-vip132.cwwtf.bbc.co.uk -    0 |   21 |   21 |  205 |  216 |  255 |  228 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Same issue here. Few friends as well.
Funnily enough, a friend using MWEB is having an issue that is, at least, presenting identical symptoms.

I have no problems on my Afrihost capped account though.
 
Same here, local is fine but there seems to be problem overseas, see hop 8:

Code:
[mick@mick1 Backups]$ mtr -rc 10 bbc.co.uk
Start: Mon Dec 15 13:50:51 2014
HOST: mick1.mickza                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- newcop                     0.0%    10    0.1   0.2   0.1   0.3   0.0
  2.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- wblv-ip-hsll-2-gi-3-0-0-v  0.0%    10   23.5  30.7  23.0  95.9  22.9
  4.|-- ipc-3-up.south.dsl.telkom  0.0%    10   22.7  23.4  22.7  24.1   0.0
  5.|-- ipc-aggr-1.south.dsl.telk  0.0%    10   23.2  23.5  23.2  23.9   0.0
  6.|-- wbs-ip-ll-1-wan.telkom-ip  0.0%    10   23.9  23.9  23.5  24.3   0.0
  7.|-- lon-ip-hsll-1-gig-0-1-0.t  0.0%    10  167.0 167.5 167.0 167.7   0.0
  8.|-- xe-0-1-0-19.r00.londen10. 40.0%    10  529.1 522.0 511.6 529.1   6.4
  9.|-- ae-7.r23.londen03.uk.bb.g  0.0%    10  503.7 442.9 167.4 518.8 144.8
 10.|-- bbc-linx.pr01.rbsov.bbc.c  0.0%    10  168.3 167.9 167.5 168.3   0.0
 11.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
 12.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
 13.|-- ae0.er01.telhc.bbc.co.uk   0.0%    10  174.6 174.5 174.3 174.9   0.0
 14.|-- 132.185.255.149            0.0%    10  175.3 175.4 174.9 176.1   0.0
 15.|-- fmt-vip72.telhc.bbc.co.uk  0.0%    10  174.8 174.6 174.2 175.3   0.0
[mick@mick1 Backups]$

Actually I didn't look in detail at hops 13-15 before, it's weird that hop 8 shows such high latency with a relatively low variance while the following ones show much lower latency.

This is what I'm seeing at present:

Code:
[root@media ~]# mtr -rw bbc.co.uk
Start: Mon Dec 15 20:32:01 2014
HOST: media.                                     Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- tbnb-ip-bng-1.north.dsl.telkomsa.net        0.0%    10    7.3   7.5   7.1   7.8   0.0
  2.|-- ipc-1-up.north.dsl.telkomsa.net             0.0%    10   11.3  10.7  10.4  11.3   0.0
  3.|-- ipc-aggr-1.north.telkomsa.net               0.0%    10   12.2  11.2  10.4  12.2   0.3
  4.|-- 196.25.166.217                              0.0%    10   10.5  10.8  10.4  12.9   0.5
  5.|-- lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za  0.0%    10  178.2 178.6 177.9 179.5   0.3
  6.|-- xe-0-1-0-19.r00.londen10.uk.bb.gin.ntt.net  0.0%    10  178.8 180.1 178.8 185.8   1.9
  7.|-- ae-6.r22.londen03.uk.bb.gin.ntt.net         0.0%    10  188.9 190.2 178.6 228.8  14.9
  8.|-- bbc-linx.pr01.thdow.bbc.co.uk               0.0%    10  188.5 193.9 188.5 237.2  15.2
  9.|-- ???                                        100.0    10    0.0   0.0   0.0   0.0   0.0
 10.|-- ???                                        100.0    10    0.0   0.0   0.0   0.0   0.0
 11.|-- ae0.er01.telhc.bbc.co.uk                    0.0%    10  179.0 184.7 179.0 193.4   5.8
 12.|-- 132.185.255.149                             0.0%    10  190.7 180.8 179.4 190.7   3.5
 13.|-- fmt-vip71.telhc.bbc.co.uk                  10.0%    10  178.9 179.2 178.8 179.6   0.0
[root@media ~]# ping -q bbc.co.uk
PING bbc.co.uk (212.58.246.104) 56(84) bytes of data.
^C
--- bbc.co.uk ping statistics ---
11 packets transmitted, 11 received, 0% packet loss, time 10011ms
rtt min/avg/max/mdev = 179.377/179.817/180.311/0.256 ms

(pretty respectable from Gauteng)
 
It's incredibly specific but also incredibly consistent.

UK:
3987492207.png


Sweden:
3987474800.png
 
International so-so this morning:

2783353858.png
... note hop 8 problem still there.

Code:
mick@house ~$ mtr -rc 10 bbc.co.uk
Start: Tue Dec 16 07:43:58 2014
HOST: house                       Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- newcop                     0.0%    10    3.4   3.5   2.7   5.3   0.5
  2.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- wblv-ip-hsll-2-gi-3-0-0-v  0.0%    10   26.4  27.3  25.9  34.3   2.4
  4.|-- ipc-3-up.south.dsl.telkom  0.0%    10   19.0  21.3  19.0  36.1   5.2
  5.|-- ipc-aggr-1.south.dsl.telk  0.0%    10   19.3  19.5  18.4  20.0   0.3
  6.|-- wblv-ip-hsll-1-wan.telkom 10.0%    10   19.6 101.0  19.6 409.8 129.7
  7.|-- lon-ip-hsll-1-gig-0-1-0.t  0.0%    10  189.8 190.2 189.8 191.2   0.0
  8.|-- xe-0-1-0-19.r00.londen10.  0.0%    10  535.7 541.7 528.0 560.3  10.2
  9.|-- ae-6.r22.londen03.uk.bb.g  0.0%    10  182.5 441.8 179.8 598.9 180.9
 10.|-- bbc-linx.pr01.thdow.bbc.c  0.0%    10  189.9 184.7 173.3 189.9   7.8
 11.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
 12.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
 13.|-- ae0.er01.telhc.bbc.co.uk   0.0%    10  173.7 173.8 173.3 174.9   0.0
 14.|-- 132.185.255.149            0.0%    10  180.9 181.0 180.6 182.0   0.0
 15.|-- fmt-vip72.telhc.bbc.co.uk 10.0%    10  548.5 548.7 543.9 558.1   4.5
mick@house ~$


All good testing with axxess capped:

2783352863.png

Code:
mick@house ~$ mtr -rc 10 bbc.co.uk
Start: Tue Dec 16 07:48:01 2014
HOST: house                       Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- newcop                     0.0%    10    3.5   3.8   3.4   4.6   0.0
  2.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- 41.181.53.213              0.0%    10   20.4  20.5  19.7  22.3   0.7
  4.|-- ipc-send-tb-3a.mtnbusines  0.0%    10   26.7  27.3  26.3  30.8   1.2
  5.|-- tb-dca-2.za--qux-a.za.mtn  0.0%    10   28.2  27.3  26.0  32.2   1.7
  6.|-- compj-cpt-1.mtnns.net      0.0%    10   20.1  21.4  19.3  29.1   2.9
  7.|-- ls-cr-2--tb-cr-1.uk-b.mtn  0.0%    10  163.7 169.9 163.4 203.2  13.4
  8.|-- ls-pr-1.uk--ls-cr-2.uk-a.  0.0%    10  162.9 163.7 162.5 168.7   1.9
  9.|-- bbc-linx.pr01.thdow.bbc.c  0.0%    10  171.7 170.5 169.7 171.7   0.3
 10.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
 11.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
 12.|-- ae0.er01.telhc.bbc.co.uk  10.0%    10  170.7 170.8 170.4 171.1   0.0
 13.|-- 132.185.255.149           10.0%    10  171.3 171.6 171.1 172.2   0.0
 14.|-- fmt-vip71.telhc.bbc.co.uk  0.0%    10  170.1 170.7 170.0 172.8   0.7
mick@house ~$
 
Seriously - wtf is going on here?

2783356781.png

Traceroute has started…

traceroute to netflix.com (69.53.236.17), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 4.015 ms 5.926 ms 42.323 ms
2 eltg-ip-bb-2.south.dsl.telkomsa.net (105.224.168.1) 64.611 ms * 19.746 ms
3 ipc-1-up.south.dsl.telkomsa.net (105.226.0.6) 31.158 ms 33.851 ms 29.509 ms
4 ipc-aggr-1.south.dsl.telkomsa.net (105.226.0.13) 31.562 ms 32.033 ms 31.249 ms
5 wblv-ip-hsll-1-wan.telkom-ipnet.co.za (196.25.39.45) 38.468 ms 36.162 ms 37.056 ms
6 nngy-ip-hsll-1-gig-4-0-0.telkom-ipnet.co.za (196.43.51.254) 59.289 ms 59.317 ms 62.184 ms
7 if-3-1-0.core1.cfo-chennai.as6453.net (116.0.79.45) 548.824 ms 633.233 ms 596.343 ms
8 if-11-0-2-0.tcore1.cxr-chennai.as6453.net (180.87.36.26) 930.688 ms 918.116 ms 993.029 ms
9 if-7-2.tcore1.mlv-mumbai.as6453.net (180.87.36.33) 861.127 ms 924.467 ms 914.643 ms
10 if-2-2.tcore2.mlv-mumbai.as6453.net (180.87.38.2) 910.928 ms 912.380 ms 921.546 ms
11 if-6-2.tcore1.l78-london.as6453.net (80.231.130.5) 614.059 ms 613.760 ms 614.111 ms
12 if-4-2.thar1.njy-newark.as6453.net (80.231.130.34) 921.968 ms 920.795 ms 921.137 ms
13 if-1-3.thar2.njy-newark.as6453.net (216.6.57.2) 939.365 ms * *
14 if-14-14.tcore2.nto-new-york.as6453.net (66.198.111.126) 364.087 ms 671.144 ms 614.481 ms
15 63.243.216.14 (63.243.216.14) 663.338 ms 661.819 ms 1013.778 ms
16 207.88.14.185.ptr.us.xo.net (207.88.14.185) 918.598 ms 918.178 ms 921.680 ms
17 te-11-0-0.rar3.sanjose-ca.us.xo.net (207.88.12.69) 921.497 ms 920.884 ms 922.017 ms
18 ae0.cir1.sanjose2-ca.us.xo.net (207.88.13.73) 613.884 ms 613.626 ms 615.213 ms
19 216.156.85.46.ptr.us.xo.net (216.156.85.46) 921.109 ms 922.541 ms 919.249 ms
20 xe-2-2-0-954.jnrt-edge01.prod1.netflix.com (69.53.225.26) 921.666 ms 920.817 ms 921.611 ms
21 te1-8.csrt-agg01.prod1.netflix.com (69.53.225.6) 921.729 ms 920.296 ms 922.669 ms
22 www.netflix.com (69.53.236.17) 613.404 ms 613.004 ms 615.561 ms
 
Your problem starts from your exchange back to Linton Grange!!

Hop #2 --- eltg-ip-bb-2.south.dsl.telkomsa.net (105.224.168.1) 64.611 ms
 
tracert www.netflix.com

Tracing route to www.us-east-1.prodaa.netflix.com [23.21.97.34] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 9 ms 9 ms eltg-ip-bb-1.south.dsl.telkomsa.net [105.224.140.1]
3 27 ms 28 ms 26 ms ipc-2-up.south.dsl.telkomsa.net [105.226.0.22]
4 34 ms 34 ms 34 ms ipc-aggr-2.south.dsl.telkomsa.net [105.226.0.57]
5 33 ms 32 ms 33 ms 196.25.190.209
6 188 ms 187 ms 187 ms lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.43.9.58]
7 578 ms 590 ms 614 ms ldn-b5-link.telia.net [62.115.35.89]
8 198 ms 227 ms 198 ms ldn-bb2-link.telia.net [80.91.246.114]
9 661 ms 661 ms 668 ms ash-bb4-link.telia.net [80.91.252.103]
10 * 722 ms 287 ms ash-b1-link.telia.net [213.155.130.73]
11 284 ms 677 ms 272 ms vadata-ic-157233-ash-bb1.c.telia.net [62.115.9.70]
12 280 ms 669 ms 683 ms 205.251.245.1
13 282 ms 274 ms 282 ms 205.251.245.244
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * 699 ms 695 ms 216.182.224.247
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
 
Interesting trace Mickey, IIRC TI has had problems with telia.net in the past?

... here's mine:

Code:
mick@house ~$ mtr -rc 10 23.21.97.34
Start: Tue Dec 16 08:30:52 2014
HOST: house                       Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- newcop                     0.0%    10    3.4   3.7   3.4   4.6   0.0
  2.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- wblv-ip-hsll-2-gi3-0-0-vl  0.0%    10   26.8  30.3  25.9  65.4  12.3
  4.|-- ipc-1-up.south.dsl.telkom  0.0%    10   26.3  31.6  26.1  53.4  10.6
  5.|-- ipc-aggr-1.south.dsl.telk  0.0%    10   28.3  27.2  26.2  31.5   1.5
  6.|-- wblv-ip-hsll-1-wan.telkom 10.0%    10   25.9 120.9  25.8 294.6 117.2
  7.|-- lon-ip-hsll-1-gig-7-1-0.t  0.0%    10  181.2 180.8 179.3 185.7   1.7
  8.|-- ldn-b5-link.telia.net      0.0%    10  195.7 199.2 195.3 229.5  10.6
  9.|-- ldn-bb1-link.telia.net    20.0%    10  573.5 590.4 572.2 649.0  26.5
 10.|-- ash-bb3-link.telia.net    10.0%    10  654.5 525.3 261.1 659.8 193.0
 11.|-- ash-b1-link.telia.net      0.0%    10  259.9 474.8 259.9 715.7 205.6
 12.|-- vadata-ic-157229-ash-bb1.  0.0%    10  264.9 304.7 259.8 642.3 118.8
 13.|-- 205.251.245.7             20.0%    10  670.5 517.2 265.1 700.1 209.1
 14.|-- 205.251.245.47            10.0%    10  653.3 567.7 259.8 659.5 170.5
 15.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
 16.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
 17.|-- ???                       100.0     9    0.0   0.0   0.0   0.0   0.0
 18.|-- 216.182.224.235           11.1%     9  661.6 510.9 263.4 670.2 204.2
 19.|-- ???                       100.0     8    0.0   0.0   0.0   0.0   0.0
mick@house ~$
 
Your problem starts from your exchange back to Linton Grange!!

Hop #2 --- eltg-ip-bb-2.south.dsl.telkomsa.net (105.224.168.1) 64.611 ms

Actually, it starts at his router:

1 192.168.1.1 (192.168.1.1) 4.015 ms 5.926 ms 42.323 ms
 
On my tracert, hops 7 & 8 are the problem:

6 12 ms 12 ms 13 ms ipc-aggr-1.south.dsl.telkomsa.net [105.226.0.13]
7 186 ms 129 ms 81 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39.45]
8 156 ms 156 ms 154 ms lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.43.9.46]
 
So YouTube is painfully slow this morning. Buffering at 240p even on my 2mbps line.

Everything else is fast as per normal. It's Just YouTube that's so slow.
 
Getting bad routing to the Dota 2 spectator server (commentator voice is robot -> ping over 800, with backup account ping -> 400)
Telkom:
Tracing route to 205.185.194.101 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms home.gateway [10.0.0.2]
2 9 ms 9 ms 9 ms wblv-ip-esr-3.south.dsl.telkomsa.net [105.224.80
1]
3 11 ms 10 ms 12 ms ipc-4-up.south.dsl.telkomsa.net [105.226.0.30]
4 11 ms 11 ms 12 ms ipc-aggr-2.south.dsl.telkomsa.net [105.226.0.57]

5 11 ms 10 ms 9 ms 196.25.190.209
6 155 ms 155 ms 156 ms 196.43.9.46
7 192 ms 201 ms 199 ms 1-2.r1.lo.hwng.net [195.66.224.227]
8 279 ms 272 ms 272 ms xe-0-0-0.r3.ny.hwng.net [69.16.190.209]
9 693 ms 711 ms * e1-2.r1.sp.hwng.net [209.197.0.222]
10 381 ms 377 ms 378 ms unknown.hwng.net [209.197.24.146]
11 * * * Request timed out.
12 * * * Request timed out.

Backup:
Tracing route to 205.185.194.101 over a maximum of 30 hops

1 9 ms 9 ms 8 ms 1.19.177.41.myadslip.net [41.177.19.1]
2 14 ms 14 ms 14 ms 196.6.121.166
3 14 ms 13 ms 14 ms 96.161.ct-dc.ctcore.net [196.41.96.161]
4 15 ms 15 ms 15 ms vct102-cpt-gi-328.borwood.net [217.78.80.114]
5 14 ms 13 ms 13 ms vct103-cpt-gi-pa1.borwood.net [217.78.80.181]
6 14 ms 14 ms 13 ms ct201-cpt-gi-2901.borwood.net [217.78.92.145]
7 158 ms 157 ms 158 ms th201-lon-po-wacs.borwood.net [217.78.88.201]
8 191 ms 193 ms 191 ms th102-lon-vl-pcr1a.borwood.net [217.78.88.226]
9 163 ms 164 ms 162 ms th302-lon-gi-1204.borwood.net [217.78.88.82]
10 161 ms 174 ms 173 ms 1-2.r1.lo.hwng.net [195.66.224.227]
11 245 ms 247 ms 246 ms xe-0-0-0.r3.ny.hwng.net [69.16.190.209]
12 399 ms 400 ms 398 ms 1-2.r1.sp.hwng.net [209.197.0.222]
13 366 ms 361 ms 361 ms unknown.hwng.net [209.197.24.146]
14 * * * Request timed out.
15 * * * Request timed out.
 
Last edited:
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