Telkom Internet Capped/Uncapped User Feedback (Pt2)

ranger said:
It is very unlikely that you have had any interaction with any Telkom (not Openserve, BCX or WNS) employees who currently work at the ISP, unless you mean here (e.g. streaker who sometimes posts here who is), so I wonder how you would be able to substantiate this claim, whereas I will provide one counter-example:

Afrihost doesn't employ their own network engineers, they outsourced the routing aspects to Echo and the traffic management to three6five (where Telkom Internet has skills similar to or better than both of those in-house).
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Telkom should really consider outsourcing then, would most likely result in less users ending up with terrible routing and 300ms + to Paris.

Its almost a running joke in most SA communities at how bad Telkom are at being an ISP, no secret.
 
Man the ping has been ridiculous this week. All my friends with telkom having 300+ ping online and its only with Telkom. Cant play anything now.
 
Draken said:
Performance of the network isnt on topic for feedback ?
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Line-related aspects that ISPs have no control over aren't on-topic for ISP-specific threads (which this whole sub-forum is for).

Interesting. I guess its fitting. Telkom themselves cant comprehend it.
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On one hand, forumites get upset when they think that Telkom is anti-competitive (when they assume that Telkom internet staff have more access to tools than competitors, or that costs aren't accurately accounted for), and then on the other hand insult employees working for Telkom Internet for not being willing to discuss topics they can't assist with (due to having less access to lime-related tools than competitors).

You can't have it both ways.
 
bekdik said:
Looks like TI has changed their DNS settings to SAIX.

Suggest you reboot or IPCONFIG /flushdns to reset your settings
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Lol
That won't refresh your dhcp dns server. Just flush your local resolver cache
 
Still getting really high latency at night... guess i have to upgrade my WA package till this is sorted out :(
 
nan0s0ldier said:
Still getting really high latency at night... guess i have to upgrade my WA package till this is sorted out :(
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Serious question, have you tried contacting the social media team to notify telkom of said issue? As far as I know this thread isn't really monitored anymore.
 
Genisys said:
Serious question, have you tried contacting the social media team to notify telkom of said issue? As far as I know this thread isn't really monitored anymore.
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I think that may be a good idea. However past experiences they haven't been able to do anything. Nothing to lose by trying again i guess...
 
nan0s0ldier said:
I think that may be a good idea. However past experiences they haven't been able to do anything. Nothing to lose by trying again i guess...
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Well, some people who can do something may read here, and if they don't I may still be able to convince them to look, but you would need to provide some details.

For example, you could provide
1)screeshot showing the in-game or application traffic latency (the windows network monitor in Windows 7+ can do this)
2) latency from ping (doesn't need to be a screenshot, can copy/paste the text) to the same IP,
3)traceroute (or preferably mtr/winmtr or pingplotter) to the same IP.

Ideally, as little other traffic over your line while doing this (exit all downloading clients, all cloud storage services etc.). Do all of these in the smallest possible time window while experiencing poor performance, and also note the time (to sub-5-minute accuracy).

If possible, ping to www.saix.net (both on your normal account and while on the guest@openserve guest account) to try and rule out IPC congestion.

(It is quite challenging to troubleshoot any potential problems without the above).
 
ranger said:
Well, some people who can do something may read here, and if they don't I may still be able to convince them to look, but you would need to provide some details.

For example, you could provide
1)screeshot showing the in-game or application traffic latency (the windows network monitor in Windows 7+ can do this)
2) latency from ping (doesn't need to be a screenshot, can copy/paste the text) to the same IP,
3)traceroute (or preferably mtr/winmtr or pingplotter) to the same IP.

Ideally, as little other traffic over your line while doing this (exit all downloading clients, all cloud storage services etc.). Do all of these in the smallest possible time window while experiencing poor performance, and also note the time (to sub-5-minute accuracy).

If possible, ping to www.saix.net (both on your normal account and while on the guest@openserve guest account) to try and rule out IPC congestion.

(It is quite challenging to troubleshoot any potential problems without the above).
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I sent a few tracert's to the Facebook team and TelkomZA here on the Forum. Gave them IP's and stuff to use aswell. Here's hoping :)
 
nan0s0ldier said:
I sent a few tracert's to the Facebook team and TelkomZA here on the Forum. Gave them IP's and stuff to use aswell. Here's hoping :)
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If ranger asked someone to look at your posts here how would they know where to find that info you posted and associate it with your forum id?
Don't you think it would be to your benefit to gather all the requested info and simply post it here?
 
ponder said:
If ranger asked someone to look at your posts here how would they know where to find that info you posted and associate it with your forum id?
Don't you think it would be to your benefit to gather all the requested info and simply post it here?
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I guess your right, Ill post it here when i get a gap at work. The Facebook team already replied and said they have made adjustments to my line, unfortunately I wasn't home last night to test it.
 
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