Telkom Internet Capped/Uncapped User Feedback (Pt2)

This last week my uncapped Telkom ADSL connection has been down most of the time. It might be a line thing, as our lines here are generally bad.

Can't even browse the web most of the time:(
 
wingnut771 said:
I saw no difference between 5 and 3 stars, and during the daytime, p2p and nntp was shaped into the ground, but that was fine for me as I wasn't home, and could bet my life savings that when the clock strikes 5pm, you will get full speed. I kept my DL's to 23:00-6:00 which equates to 10GB+ on a 4mb line.
Click to expand...

I'm home during the day depending on my shift cycle so day time performance became an issue for me.
When I first started using Ti it was full speed all day on everything, not so much now. But I wont change, rather the devil you know is what I say.
If I leave it will be to go for a fat capped account - all uncapped ISP's have their downsides.

Its a common occurrence on all IS accounts, day time shaping is harsh but come 5pm the veils are lifted and the flood gates opened.
 
That's true. I've been with 5 different ISPs, and they all had their issues. TI works fine for me 90% of the time and the other 10% that it doesn't is usually resolved telephonically or by contacting Charl (TelkomZA) on here. I won't move anywhere unless it becomes completely unbearable, but to be honest, even when performance is terrible, I haven't had a situation where I didn't have connectivity at all. That's something I can't say about any of the other ISPs I was with. I suppose everyone's experience will differ, but I'm happy enough to stick around with TI.
 
Things are going quite awfully here 4mbps -- usage still in the green (120GB):

Do Uncapped:
International:
Download Speed: 669 kbps (83.6 KB/sec transfer rate)
Upload Speed: 592 kbps (74 KB/sec transfer rate)
Latency: 246 ms
12/4/2014 17:06:05

JHB:
Download Speed: 2217 kbps (277.1 KB/sec transfer rate)
Upload Speed: 840 kbps (105 KB/sec transfer rate)
Latency: 83 ms
12/4/2014 17:06:51

CT:
Download Speed: 2415 kbps (301.9 KB/sec transfer rate)
Upload Speed: 840 kbps (105 KB/sec transfer rate)
Latency: 88 ms
12/4/2014 17:08:20


Test Account
International:
Download Speed: 688 kbps (86 KB/sec transfer rate)
Upload Speed: 751 kbps (93.9 KB/sec transfer rate)
Latency: 252 ms
12/4/2014 17:12:35

JHB:
Download Speed: 1913 kbps (239.1 KB/sec transfer rate)
Upload Speed: 837 kbps (104.6 KB/sec transfer rate)
Latency: 82 ms
12/4/2014 17:10:41

CT:
Download Speed: 2226 kbps (278.3 KB/sec transfer rate)
Upload Speed: 840 kbps (105 KB/sec transfer rate)
Latency: 88 ms
12/4/2014 17:11:42

Code: 
Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:

  1    15 ms     7 ms     7 ms  ti-224-164-01.telkomadsl.co.za [105.224.164.1]
  2   299 ms     *       63 ms  ti-229-0-06.telkomadsl.co.za [105.229.0.6]
  3    55 ms    51 ms    54 ms  ti-229-0-29.telkomadsl.co.za [105.229.0.29]
  4     *       56 ms    54 ms  tbnb-ip-hsll-1-wan.telkom-ipnet.co.za [165.165.2
35.173]
  5   219 ms   224 ms   217 ms  lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.
43.9.46]
  6   241 ms   240 ms   244 ms  ldn-b5-link.telia.net [62.115.35.89]
  7   246 ms   250 ms   255 ms  atos-ic-151907-ldn-b5.c.telia.net [80.239.132.14
2]
  8     *        *        *     Request timed out.
  9   242 ms   500 ms   430 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 10   249 ms   242 ms   244 ms  132.185.255.149
 11   235 ms   234 ms   237 ms  fmt-vip72.telhc.bbc.co.uk [212.58.244.18]

Trace complete.

Afrihost
1GB Free gets similar results in terms of speed. ~10ms higher ping.
Afrihost tracert:
Code: 
Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:

  1     7 ms     6 ms     6 ms  105-236-10-1-esr-lo.mtnbusiness.co.za [105.236.1
0.1]
  2    64 ms    64 ms    66 ms  41.181.222.42
  3    66 ms    68 ms     *     ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]

  4    65 ms    74 ms    67 ms  jh-cr-1.za--ng-cr-1.za.mtnns.net [196.44.31.176]

  5    70 ms    66 ms    65 ms  rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
  6    64 ms    67 ms    69 ms  qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.16
5.119]
  7    85 ms    84 ms    80 ms  ct-cr-1.za--ct-cr-2.za-a.mtnns.net [196.44.31.10
9]
  8   247 ms   243 ms   238 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
  9   229 ms   229 ms   235 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
 10   233 ms   225 ms   225 ms  bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13   226 ms   223 ms   226 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 14   231 ms   228 ms   228 ms  132.185.255.149
 15   238 ms   233 ms   227 ms  fmt-vip72.telhc.bbc.co.uk [212.58.244.18]

Trace complete.

--
I think hop 2 is to blame fore local, and Telia for international.

I'm absolutely adoring the 1mbps upload though (SNR is all good 7.4d/10.2u).
 
Last edited:
I am using the sunnyusenet thing for NZBs and my downloads seem to be going at near full speed (+-200 kilobytes per second) about 90% of the time.

So honestly cant complain.
 
Things went back to normal after about 12. Getting great speeds. Hop 2 went back to 20ms rather than ~65 (I assume exchange congestion was to blame), and the Telia hop isn't timing out any more.
 
I've been struggling with Youtube for approximately two Months now, meaning even in 240p it still buffers on a 4mb line. Are any other users struggling with youtube, and if so, is there anything I can do to perhaps fix it?
 
Shevath said:
I've been struggling with Youtube for approximately two Months now, meaning even in 240p it still buffers on a 4mb line. Are any other users struggling with youtube, and if so, is there anything I can do to perhaps fix it?
Click to expand...

Honestly a port reset seems to do the trick most of the time.
 
Internet's in a "jog on m8" state of mind today.
Code: 
Tracing route to bbc.co.uk [212.58.244.20]
over a maximum of 30 hops:

  1     9 ms     7 ms     7 ms  ti-224-164-01.telkomadsl.co.za [105.224.164.1]
  2    43 ms    39 ms    40 ms  ti-229-0-22.telkomadsl.co.za [105.229.0.22]
  3    47 ms    46 ms    51 ms  ti-229-0-13.telkomadsl.co.za [105.229.0.13]
  4    43 ms    41 ms    40 ms  165.165.233.249
  5     *      217 ms   209 ms  lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.43.9.46]
  6   221 ms   222 ms   225 ms  ldn-b5-link.telia.net [62.115.35.89]
  7   237 ms   231 ms   234 ms  atos-ic-151907-ldn-b5.c.telia.net [80.239.132.142]
  8     *        *        *     Request timed out.
  9   231 ms   225 ms   234 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 10   230 ms   234 ms   231 ms  132.185.255.149
 11   238 ms   237 ms   241 ms  fmt-vip71.telhc.bbc.co.uk [212.58.244.20]

Trace complete.
Hops 2 and 8 look like the problem yet again. South Region is having issues according to Afrihost's website, which would explain the abysmal international speeds.
 
giggity said:
I'm absolutely adoring the 1mbps upload though (SNR is all good 7.4d/10.2u).

[\QUOTE]

@Giggity,

An SNR below 10 is not so good bud :(
An attenuation below 10 is excellent tho
Click to expand...
 
Last edited:
Something seems to be messed up on my end, i've logged a fault and sent everything to TelkomZA just waiting for feedback now, im on a 4 meg line, but for the past week or so i've been getting no more than 50kbps on anything and everything?? Still very much in the green on Titracker, and cannot even get more than 1 gig down a night (downloads are scheduled from 23:00 till 07:00)

Code: 
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert) 

Pinging 105.224.36.1 with 32 bytes of data:
Reply from 105.224.36.1: bytes=32 time=342ms TTL=254
Reply from 105.224.36.1: bytes=32 time=398ms TTL=254
Reply from 105.224.36.1: bytes=32 time=132ms TTL=254
Request timed out.
Reply from 105.224.36.1: bytes=32 time=207ms TTL=254
Reply from 105.224.36.1: bytes=32 time=107ms TTL=254
Reply from 105.224.36.1: bytes=32 time=71ms TTL=254
Reply from 105.224.36.1: bytes=32 time=185ms TTL=254
Reply from 105.224.36.1: bytes=32 time=202ms TTL=254
Reply from 105.224.36.1: bytes=32 time=15ms TTL=254
Reply from 105.224.36.1: bytes=32 time=16ms TTL=254
Reply from 105.224.36.1: bytes=32 time=15ms TTL=254
Reply from 105.224.36.1: bytes=32 time=16ms TTL=254
Reply from 105.224.36.1: bytes=32 time=17ms TTL=254
Reply from 105.224.36.1: bytes=32 time=15ms TTL=254
Reply from 105.224.36.1: bytes=32 time=16ms TTL=254
Reply from 105.224.36.1: bytes=32 time=16ms TTL=254
Reply from 105.224.36.1: bytes=32 time=22ms TTL=254
Reply from 105.224.36.1: bytes=32 time=15ms TTL=254
Reply from 105.224.36.1: bytes=32 time=15ms TTL=254
Reply from 105.224.36.1: bytes=32 time=16ms TTL=254
Reply from 105.224.36.1: bytes=32 time=16ms TTL=254
Reply from 105.224.36.1: bytes=32 time=17ms TTL=254
Reply from 105.224.36.1: bytes=32 time=17ms TTL=254
Reply from 105.224.36.1: bytes=32 time=16ms TTL=254
Reply from 105.224.36.1: bytes=32 time=16ms TTL=254
Reply from 105.224.36.1: bytes=32 time=16ms TTL=254
Reply from 105.224.36.1: bytes=32 time=15ms TTL=254
Reply from 105.224.36.1: bytes=32 time=15ms TTL=254
Reply from 105.224.36.1: bytes=32 time=16ms TTL=254

Ping statistics for 105.224.36.1:
    Packets: Sent = 30, Received = 29, Lost = 1 (3% loss),
Approximate round trip times in milli-seconds:
    Minimum = 15ms, Maximum = 398ms, Average = 68ms
 
2014/04/14 08:35:56.88

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 2 ms 1 ms 2 ms 10.0.0.2
2 14 ms 14 ms 14 ms ti-224-36-01.telkomadsl.co.za [105.224.36.1]
3 18 ms 17 ms 17 ms ti-228-0-06.telkomadsl.co.za [105.228.0.6]
4 18 ms 17 ms 16 ms ti-228-0-13.telkomadsl.co.za [105.228.0.13]
5 16 ms 16 ms 16 ms rndf-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39.41]
6 16 ms 17 ms 16 ms 196.43.52.42
7 17 ms 16 ms 16 ms 196.43.25.138
8 17 ms 16 ms 16 ms gigabitethernet1-1-2.vic-pr-1.mweb.co.za [197.80.4.118]
9 145 ms 144 ms 143 ms tengig0-0-0-3.vic-p-1.mweb.co.za [197.80.7.1]
10 144 ms 147 ms 142 ms tengig0-0-0-0.cpt-p-2.mweb.co.za [197.84.4.46]
11 139 ms 130 ms 126 ms 197-84-5-238.cpt.mweb.co.za [197.84.5.238]
12 143 ms 135 ms 137 ms 196.28.178.66
13 144 ms 128 ms 125 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
14 133 ms 129 ms 132 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
15 137 ms 138 ms 138 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
16 139 ms 141 ms 142 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms 2 ms 2 ms 10.0.0.2
2 12 ms 12 ms 13 ms ti-224-36-01.telkomadsl.co.za [105.224.36.1]
3 16 ms 16 ms 15 ms ti-228-0-06.telkomadsl.co.za [105.228.0.6]
4 17 ms 17 ms 17 ms ti-228-0-13.telkomadsl.co.za [105.228.0.13]
5 17 ms 15 ms 16 ms 165.165.216.217
6 27 ms 28 ms 102 ms nngy-ip-hsll-1-gig-4-0-0.telkom-ipnet.co.za [196.43.51.254]
7 117 ms 116 ms 117 ms if-3-0-1.core1.COV-Cochin.as6453.net [116.0.85.1]
8 347 ms 347 ms 356 ms if-4-0-0.core1.MLV-Mumbai.as6453.net [209.58.105.37]
9 469 ms 470 ms 474 ms if-1-2-1-0.tcore1.MLV-Mumbai.as6453.net [209.58.105.226]
10 466 ms * 467 ms if-9-5.tcore1.WYN-Marseille.as6453.net [80.231.217.17]
11 455 ms 458 ms 467 ms if-8-1600.tcore1.PYE-Paris.as6453.net [80.231.217.6]
12 464 ms 460 ms 460 ms if-2-2.tcore1.PVU-Paris.as6453.net [80.231.154.17]
13 274 ms 279 ms 242 ms ge-11-2-1.mpr1.cdg11.fr.above.net [64.125.14.57]
14 245 ms 244 ms 244 ms ae2.mpr2.cdg12.fr.above.net [64.125.26.74]
15 * 244 ms 244 ms ae3.mpr2.lhr2.uk.above.net [64.125.32.98]
16 246 ms 246 ms 247 ms ae5.mpr1.lhr15.uk.above.net [64.125.21.10]
17 241 ms 240 ms 242 ms 94.31.40.154.IPYX-080002-001-ZYO.above.net [94.31.40.154]
18 245 ms 240 ms 250 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
19 235 ms 236 ms 236 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 8:35 seconds. (39.76 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 7:38 seconds. (34.88 KB/s)


Test End Timestamp
2014/04/12 10:55:48.12

My Line Stats:

ADSL Link Downstream Upstream
Connection Speed 4096 kbps 640 kbps
Line Attenuation 19.0 db 11.5 db
Noise Margin 17.9 db 12.0 db

Edit: Literally just got a response now from TelkomZA, seems to be an error on the exchange im on, awaiting diversion...

@TelkomZA, once again THANKS FOR THE SPEEDY RESPONSE!
 
Last edited:
bekdik said:
Did you private mail telkoza?

When I did, I got a prompt response followed by prompt help.
Click to expand...

Not now. But quite some time back. Did not receive help. Have noticed that TelkomZA and ranger only help those they choose to help and not everybody. Those they choose to help also seem to be the one's who sing Telkom's praises and never say anything bad about them.
 
ambroseg1 said:
Not now. But quite some time back. Did not receive help. Have noticed that TelkomZA and ranger only help those they choose to help and not everybody. Those they choose to help also seem to be the one's who sing Telkom's praises and never say anything bad about them.
Click to expand...

On the contrary if yo want feedback just start a thread complaining about them, trust me;)
 
Telkomza's always helped when I pm'd him, and its not because I praise them... Besides, I never really have issues with TI, but when I do Telkomza is always willing to help out..
 
There is really something wrong with my Telkom account. Downloads with http using a download manager are running at 100Kbps, nzbs with a paid news server also at 100Kbps. Streaming is very bad, watching a YouTube video on 360p constantly buffers. This is all on a 4 meg uncapped account from Telkom in Cape Town. If I use Afrihost or Webafrica I get full line speed with all of these and can even stream at 720p.
 
neoassasin said:
There is really something wrong with my Telkom account. Downloads with http using a download manager are running at 100Kbps, nzbs with a paid news server also at 100Kbps. Streaming is very bad, watching a YouTube video on 360p constantly buffers. This is all on a 4 meg uncapped account from Telkom in Cape Town. If I use Afrihost or Webafrica I get full line speed with all of these and can even stream at 720p.
Click to expand...

This is old news for me. Been seeing this for months.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X