mypostingid
Active Member
Please can someone advise me on what I am doing wrong? I am still new to ADSL (first time signing up for any ADSL service was in December with Telkom). I signed up through the call centre and no one ever mentioned that the uncapped service I asked to sign up for (2mbps uncapped) was in fact a capped service, and I never received any documentation from them to read or sign, so finding out that I actually have a capped service was a big surprise.
The first couple of months went fine and in May my speed suddenly dropped. I phoned the call centre and was told I was nowhere near the cap for 2mbps (this was the first I heard of there being a cap on the uncapped account I had). The query was escalated to 2 other departments, who also couldn't identify the problem, and so a technician was sent out. The technician also had no idea why she couldn't get my account working at full speed, until she got hold of a senior technician at the office about an hour later, who told her I was throttled. According to him, an email was sent out to all customers the month before about the new rules. I never got such an email and neither did a friend of mine who also has ADSL. He also had no idea that his uncapped account was not uncapped as he was told. Both my friend and I are with Telkom Internet as our ISP, so they do have our correct email addresses. The bill always arrives on time via my Telkom email address.
Last month I used less bandwidth than in May, thinking I would avoid getting throttled again, but then was throttled anyway at lower usage than May. I phoned Telkom again and was told I was not capped, yet I couldn't browse any pages until I logged in and accepted an agreement on the Telkom site, after which browsing was at 8kb/s. In fact I had no idea that a Telkom usage tracker even existed until I was presented with this page. The call centre said they were subscribing me for daily email notifications so I could monitor my bandwidth usage - I am still to this day waiting for any notifications to show up.
So after this happened, I did a search and found these forums. I haven't spent that much time reading through all the posts, but I did see others mentioning that traffic between midnight and 6am is not counted towards the cap. I didn't know about this either. So I thought I would try it out this month and schedule most of my downloads (the reason I wanted an uncapped account) between midnight and 6am. During the day, I did max 25% of what I usually do on the internet, and this morning the TI usage tracker is sitting at almost 10% usage for the month.
I don't understand what I am doing wrong here. Does the free zone not apply anymore? The only way it could be at that usage amount already is if they counted the midnight to 6am downloads I scheduled :wtf:
The first couple of months went fine and in May my speed suddenly dropped. I phoned the call centre and was told I was nowhere near the cap for 2mbps (this was the first I heard of there being a cap on the uncapped account I had). The query was escalated to 2 other departments, who also couldn't identify the problem, and so a technician was sent out. The technician also had no idea why she couldn't get my account working at full speed, until she got hold of a senior technician at the office about an hour later, who told her I was throttled. According to him, an email was sent out to all customers the month before about the new rules. I never got such an email and neither did a friend of mine who also has ADSL. He also had no idea that his uncapped account was not uncapped as he was told. Both my friend and I are with Telkom Internet as our ISP, so they do have our correct email addresses. The bill always arrives on time via my Telkom email address.
Last month I used less bandwidth than in May, thinking I would avoid getting throttled again, but then was throttled anyway at lower usage than May. I phoned Telkom again and was told I was not capped, yet I couldn't browse any pages until I logged in and accepted an agreement on the Telkom site, after which browsing was at 8kb/s. In fact I had no idea that a Telkom usage tracker even existed until I was presented with this page. The call centre said they were subscribing me for daily email notifications so I could monitor my bandwidth usage - I am still to this day waiting for any notifications to show up.
So after this happened, I did a search and found these forums. I haven't spent that much time reading through all the posts, but I did see others mentioning that traffic between midnight and 6am is not counted towards the cap. I didn't know about this either. So I thought I would try it out this month and schedule most of my downloads (the reason I wanted an uncapped account) between midnight and 6am. During the day, I did max 25% of what I usually do on the internet, and this morning the TI usage tracker is sitting at almost 10% usage for the month.
I don't understand what I am doing wrong here. Does the free zone not apply anymore? The only way it could be at that usage amount already is if they counted the midnight to 6am downloads I scheduled :wtf:
I hope it stays like this now