Telkom Internet Capped/Uncapped User Feedback (Pt2)

Gaming is quite laggy and there is a heck of a lot of packet loss. Streaming is impossible with Twitch (video doesn't load), and YouTube is buffering at 720p.

Youtube.com
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.2 -   19 |   11 |    9 |    0 |    0 |    1 |    0 |
|          ti-224-164-01.telkomadsl.co.za -    0 |   20 |   20 |    9 |   21 |  113 |   27 |
|                            105.229.0.22 -    0 |   20 |   20 |   41 |   52 |  140 |   45 |
|                            105.229.0.13 -    0 |   20 |   20 |   39 |   49 |  140 |   44 |
|                         165.165.233.249 -    0 |   20 |   20 |   46 |   56 |  149 |   47 |
|rrba-ip-lir-1-gig-7-1-0.telkom-ipnet.co.za -    0 |   20 |   20 |   46 |   60 |  154 |   55 |
|                             72.14.212.1 -    0 |   20 |   20 |   48 |   64 |  159 |   57 |
|                           64.233.174.57 -    0 |   20 |   20 |   52 |   65 |  158 |   62 |
|                             youtube.com -    0 |   20 |   20 |   58 |   70 |  161 |   64 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

bbc.co.uk
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.2 -   16 |   13 |   11 |    0 |    5 |   30 |    9 |
|          ti-224-164-01.telkomadsl.co.za -    0 |   21 |   21 |   10 |   14 |   22 |   13 |
|                            105.229.0.22 -    0 |   21 |   21 |   43 |   52 |   60 |   51 |
|                            105.229.0.13 -    0 |   21 |   21 |   44 |   50 |   58 |   44 |
|                         165.165.233.249 -    0 |   18 |   18 |   37 |   45 |   57 |   47 |
|lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za -    0 |   19 |   19 |  203 |  223 |  282 |  219 |
|                   ldn-b5-link.telia.net -    0 |   20 |   20 |  214 |  232 |  283 |  217 |
|       atos-ic-151907-ldn-b5.c.telia.net -    0 |   20 |   20 |  207 |  225 |  282 |  215 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                ae0.er01.cwwtf.bbc.co.uk -    0 |   20 |   20 |  211 |  230 |  284 |  211 |
|                         132.185.255.165 -    0 |   20 |   20 |  205 |  217 |  242 |  213 |
|                               bbc.co.uk -    0 |   20 |   20 |  206 |  215 |  284 |  210 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

euw.leagueoflegends.com
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.2 -   13 |   79 |   69 |    0 |    4 |  123 |   11 |
|          ti-224-164-01.telkomadsl.co.za -    0 |  123 |  123 |    8 |   12 |   91 |   17 |
|                             105.229.0.6 -    0 |  123 |  123 |   36 |   46 |  123 |   57 |
|                            105.229.0.29 -    1 |  119 |  118 |   33 |   46 |  145 |   47 |
|   tbnb-ip-hsll-1-wan.telkom-ipnet.co.za -    0 |  123 |  123 |   36 |   47 |  125 |   62 |
|lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za -    0 |  123 |  123 |  201 |  212 |  292 |  207 |
|                   ldn-b5-link.telia.net -    3 |  111 |  108 |  202 |  216 |  339 |  213 |
|                  ldn-bb1-link.telia.net -    0 |  123 |  123 |  201 |  218 |  307 |  206 |
|                  adm-bb3-link.telia.net -    1 |  119 |  118 |  209 |  221 |  296 |  214 |
|                   adm-b4-link.telia.net -    3 |  111 |  108 |  210 |  222 |  344 |  220 |
| cloudflare-ic-304618-adm-b4.c.telia.net -    2 |  115 |  113 |    0 |  230 |  328 |  229 |
|                 euw.leagueoflegends.com -    0 |  120 |  120 |  221 |  234 |  315 |  232 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I am having some router issues, but the ping to the first hop is quite bad too (unstable).
 
Check your e-mail everyone, looks like TI's uncapped offerings are increasing in price.

How is it possible other ISP's can decrease their prices, while Telkom Internet sees fit to increase them :confused:

I seem to be under the impression that the price is going up, but I can use less data.
 
Xzib1t said:
Check your e-mail everyone, looks like TI's uncapped offerings are increasing in price.

How is it possible other ISP's can decrease their prices, while Telkom Internet sees fit to increase them :confused:

I seem to be under the impression that the price is going up, but I can use less data.
Click to expand...

By how much?

Glad I have cancelled will be moving on the 25th
 
the price has been the only thing keeping me with TI. Probably won't be worth sticking around anymore unless they using inflation figures.
 
reactor_sa said:
the price has been the only thing keeping me with TI. Probably won't be worth sticking around anymore unless they using inflation figures.
Click to expand...
Actually, on the home user front, the greatest increase is R37 for 4MB uncapped, 10MB is unchanged, > 10MB prices have dropped.
 
Thanks MickeyD.

Reduced thresholds and increased pricing, not much reason for 2mb/4mb users to stay.
 
Anyone know if it is possible to upgrade TI ADSL over the weekend. Our area has finally been upgraded to 10 meg and would like to get upgraded from 4 to 10 ASAP.
 
Taranis said:
I sympathise with your plight. It's important to get the terminology correct, because ISP's seem to delight in confusing their customers with it. According to feedback, you don't get capped. You get 'throttled' so your service "behaves like a 384k line". Many complain that that's also untrue and speeds are far lower.

The reps here are advising uncapped users to commence downloads between midnight - 6am.

What is odd is that Telkom have extended their NightSurfer offering to capped accounts and that all their downloads overnight are not metered.

That leaves us with the question about what we actually bought. Uncapped certainly doesn't give us many great benefits in comparison. Especially since streaming is rather kark and torrents go quite slowly during the day compared to other ISP's.

What they have told us is that because Mweb complained, Telkom has to make a profit on the uncapped. So if they limit the unlimited, they use less data and can sell it to other users (capped & business).

My objection is that this glass ceiling on how much we can download is too low. I've not reached it yet, but it's supposed to be around 100Gb on a 2 Meg line. You can't compare usage directly because some download exclusively overnight, which is not counted.
Click to expand...

Thanks for explaining Taranis. I don't understand why ISPs like Telkom Internet don't just advertise the accounts for what they are - capped. Surely they would get clients signing up for capped 100gig, 200gig etc. accounts. They would just have a lot less unhappy clients without all the secrecy and false advertising.

Strangely my usage on TItracker jumped from just under 10% Thursday morning to 25% that afternoon with maybe 1 gig used in that time. After it jumped to 25%, my usage outside NightSurfer hours was at 11.5GB for the month (got the info from ranger). Tracker is now still at 25% for the month, so I guess the bar jumps to 25% when you've in fact only reached the 10% mark.
 
ranger said:
We don't agree on some aspects of the call centre objectives, which are at the root of this issue (products not being adequately explained). I have engaged with some people on ensuring that pros/cons of capped/uncapped are made more clear on product collateral (e.g. website). There seems to be some movement here ...



So, you are complaining about not being informed that your account was being managed (which has always been the case).



The email address you select for your bill doesn't currently get published to us. Product management didn't want any usage notifications for uncapped initially, so at present tracker doesn't offer uncapped users the ability to enable email notifications, I don't know if they have logged a request to change this ...



For precisely these reasons (you didn't know you were being managed in May, you didn't know that uncapped products have a Fair Usage Policy, and that you can see your status), we implemented redirection to the tracker, so that users could:
- be aware of the reason why their internet was slower
- be aware of what they can do to avoid being managed

I tested the Fair Usage enforcement at the end of June during our peak times, and was always able to reach in excess of 300kbps, youtube worked ok.



We have asked product management to request that this information be put on the relevant pages on tracker (instead of just in email communiques, which is their usual approach :-().



If you PM me your username, I can provide you some details, once-off.
Click to expand...

Thanks for checking on the account for me ranger.
 
Ok got my Telkom uncapped username. Service seems to have low latency and resolves quickly.
 
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