Grouter
Executive Member
- Joined
- Sep 7, 2007
- Messages
- 5,983
- Reaction score
- 3,838
Understanding Telkom Internet Uncapped and SoftCap
Got this in an email from Telkom this morning:
Understanding Telkom Internet Uncapped and SoftCap
Telkom is pulling out all the stops to improve the experience of its customers. We have made a number of improvements to Telkom Internet and trust that you are already enjoying the benefits of these. We're happy to say there are more improvements to come.
We are working hard to ensure that our customers get a consistently good Internet experience. We would also like our customers to gain a better understanding of our products. What follows is an explanation of Telkom Internet Uncapped and SoftCap bundles.
Uncapped products: customer behaviour and corrective actions
These products are designed for home or business use.
As the name implies our uncapped products do not have a specific data usage cap. However, Telkom can apply restrictions to an uncapped account. This may be done when a customer's pattern of usage compromises network performance, or causes network congestion in a way that affects the experience of other customers negatively. Excessive concurrent internet sessions or using bandwidth-intensive protocols (such as streaming video and online gaming) are examples of this kind of pattern.
In such instances Telkom may:
· Constrain a customer’s throughput speed; and/or
· Shape a customer’s bandwidth to limit the use of bandwidth-intensive protocols and applications.
To help you monitor your usage, Telkom has introduced a Tracker Tool. This Tool allows you to determine when your usage approaches levels that will require restrictions to be applied. When such a level is reached, Telkom may take action within 24 hours by restricting your usage. Full service will be restored at the beginning of the next calendar month.
If a customer's usage pattern continuously affects the performance of Telkom's network, and as such also impacts on other users' experience, Telkom may decide to terminate such a customer's uncapped account. This is in line with our Acceptable Usage Policy.
Staying connected with SoftCap
Data limits applied by Telkom have all been soft-capped, in other words you do not get cut off when you reach your monthly data cap. SoftCap enables you to stay connected at no extra cost. You will therefore be able to do things like send and receive e-mails, do Internet banking and browse the Internet. However, such actions will be done at a reduced speed.
Customers who reach their monthly data usage limit also have two other options:
· Make use of top-up by using a credit card. Customers can do this by accessing the Top-up portal and purchasing additional bandwidth.
· Choose post-paid billing for a pre-defined data limit. In this case the following month's Telkom Internet bill will reflect the usage amount above a customer’s cap.
Lastly, it should be noted that:
· Telkom's network prioritises SoftCap packages.
· We have introduced a roll-over function for unused data. This means that unused data purchased via a credit card will roll over to the next month.
· Our Night Surfer functionality differentiates our offer in the market in that customers are not constrained if they schedule major downloads from 24:00 to 06:00.
· All our packages are in line with industry definitions.
Kind Regards,
Telkom Internet
Got this in an email from Telkom this morning:
Understanding Telkom Internet Uncapped and SoftCap
Telkom is pulling out all the stops to improve the experience of its customers. We have made a number of improvements to Telkom Internet and trust that you are already enjoying the benefits of these. We're happy to say there are more improvements to come.
We are working hard to ensure that our customers get a consistently good Internet experience. We would also like our customers to gain a better understanding of our products. What follows is an explanation of Telkom Internet Uncapped and SoftCap bundles.
Uncapped products: customer behaviour and corrective actions
These products are designed for home or business use.
As the name implies our uncapped products do not have a specific data usage cap. However, Telkom can apply restrictions to an uncapped account. This may be done when a customer's pattern of usage compromises network performance, or causes network congestion in a way that affects the experience of other customers negatively. Excessive concurrent internet sessions or using bandwidth-intensive protocols (such as streaming video and online gaming) are examples of this kind of pattern.
In such instances Telkom may:
· Constrain a customer’s throughput speed; and/or
· Shape a customer’s bandwidth to limit the use of bandwidth-intensive protocols and applications.
To help you monitor your usage, Telkom has introduced a Tracker Tool. This Tool allows you to determine when your usage approaches levels that will require restrictions to be applied. When such a level is reached, Telkom may take action within 24 hours by restricting your usage. Full service will be restored at the beginning of the next calendar month.
If a customer's usage pattern continuously affects the performance of Telkom's network, and as such also impacts on other users' experience, Telkom may decide to terminate such a customer's uncapped account. This is in line with our Acceptable Usage Policy.
Staying connected with SoftCap
Data limits applied by Telkom have all been soft-capped, in other words you do not get cut off when you reach your monthly data cap. SoftCap enables you to stay connected at no extra cost. You will therefore be able to do things like send and receive e-mails, do Internet banking and browse the Internet. However, such actions will be done at a reduced speed.
Customers who reach their monthly data usage limit also have two other options:
· Make use of top-up by using a credit card. Customers can do this by accessing the Top-up portal and purchasing additional bandwidth.
· Choose post-paid billing for a pre-defined data limit. In this case the following month's Telkom Internet bill will reflect the usage amount above a customer’s cap.
Lastly, it should be noted that:
· Telkom's network prioritises SoftCap packages.
· We have introduced a roll-over function for unused data. This means that unused data purchased via a credit card will roll over to the next month.
· Our Night Surfer functionality differentiates our offer in the market in that customers are not constrained if they schedule major downloads from 24:00 to 06:00.
· All our packages are in line with industry definitions.
Kind Regards,
Telkom Internet
