Telkom Internet Capped/Uncapped User Feedback (Pt2)

Xzib1t said:
Now and then YouTube buffers (@ 720p), but its bearable.


iTunes still downloads at less than 50kbps on average.
Here is a traceroute
Code: 
C:\Windows\system32>tracert secure-appldnld.apple.com

Tracing route to e6931.g.akamaiedge.net [2.22.85.249]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.0.2
  2    42 ms    42 ms    42 ms  ti-225-8-01.telkomadsl.co.za [105.225.8.1]
  3    46 ms    45 ms    44 ms  ti-226-0-22.telkomadsl.co.za [105.226.0.22]
  4    45 ms    44 ms    45 ms  ti-226-0-57.telkomadsl.co.za [105.226.0.57]
  5    44 ms    44 ms    44 ms  165.165.214.213
  6    67 ms    67 ms    66 ms  nngy-ip-hsll-1-gig-2-0-0.telkom-ipnet.co.za [196
.43.51.250]
  7   167 ms   167 ms   167 ms  if-3-1-0.core1.CFO-Chennai.as6453.net [116.0.79.
45]
  8   296 ms   299 ms   331 ms  if-11-0-2-0.tcore1.CXR-Chennai.as6453.net [180.8
7.36.26]
  9   298 ms   298 ms   297 ms  if-7-2.tcore1.MLV-Mumbai.as6453.net [180.87.36.3
3]
 10   297 ms     *      491 ms  if-9-5.tcore1.WYN-Marseille.as6453.net [80.231.2
17.17]
 11   318 ms   298 ms   410 ms  if-8-1600.tcore1.PYE-Paris.as6453.net [80.231.21
7.6]
 12   411 ms   384 ms   483 ms  if-2-2.tcore1.PVU-Paris.as6453.net [80.231.154.1
7]
 13   316 ms   318 ms   311 ms  80.231.153.202
 14   381 ms   465 ms   388 ms  xe-11-3-1.lon25.ip4.gtt.net [141.136.107.30]
 15   409 ms   448 ms   383 ms  2.22.85.249

Trace complete.
Click to expand...


So, you seem to be served from a CDN deployment in or near London, and you are getting there with the path Cape Town->Durban->India->Paris->London, leading to the high latency.

We are busy with a few initiatives that should help with this. A CDN deployment that is live and has started serving some traffic should eventually be able to serve this traffic only using peering or internal capacity. Unfortunately, we can't dictate how this happens, the CDN operator does what they think is best for serving their customer's content.

Another initiative has gone live (see how you get to e.g. News24 now), which should alleviate some of the bandwidth constraints in the Cape Town site.

The new transmission for IPC and transit capacity in the Cape Town site was completed late last week, but Wholesale seems to be dragging their feet in operational work that needs to be done to allow us to use the additional capacity (first the existing capacity we have needs to be re-distributed over the additional transmission links). However, it should be completed by next week.
 
Exchange at 033 343 (Hilton) is lagging. Can you post a response with the stats of it, please?
 
a friend of mine is doing some trouble shooting, is this exchange issues?

some background: his line drops like every 5 minutes or so every time his line drops the connection speed downstream changes from 1529kbps(What it should be) to -13574kbps (new record) and when my line drops, the telephone dies as well and after a few mins it comes on again.

Tracing route to dogamingleague.co.za [196.25.210.10]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 13 ms 12 ms 11 ms 196.41.12.81
4 10 ms 10 ms 10 ms 196.41.12.82
5 22 ms 19 ms 20 ms 196.41.12.0
6 12 ms 11 ms 11 ms rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.25
2.5]
7 15 ms 14 ms 14 ms telkom-internet-gw.telkom-ipnet.co.za [196.25.39
.38]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

any advice?
 
Mannemarak said:
a friend of mine is doing some trouble shooting, is this exchange issues?

some background: his line drops like every 5 minutes or so every time his line drops the connection speed downstream changes from 1529kbps(What it should be) to -13574kbps (new record) and when my line drops, the telephone dies as well and after a few mins it comes on again.

Tracing route to dogamingleague.co.za [196.25.210.10]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 13 ms 12 ms 11 ms 196.41.12.81
4 10 ms 10 ms 10 ms 196.41.12.82
5 22 ms 19 ms 20 ms 196.41.12.0
6 12 ms 11 ms 11 ms rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.25
2.5]
7 15 ms 14 ms 14 ms telkom-internet-gw.telkom-ipnet.co.za [196.25.39
.38]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

any advice?
Click to expand...

Could either be line/router/pots filter
 
i am having the exact same problem as your friend...........

cape town........telkom as isp.......









Tracing route to dogamingleague.co.za [196.25.210.10]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 8 ms 7 ms ti-224-252-01.telkomadsl.co.za [105.224.252.1]
3 * 10 ms 10 ms ti-226-0-06.telkomadsl.co.za [105.226.0.6]
4 10 ms 9 ms 9 ms ti-226-0-13.telkomadsl.co.za [105.226.0.13]
5 9 ms 8 ms 9 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.45]
6 31 ms 29 ms 29 ms 196.43.39.74
7 33 ms 33 ms 33 ms telkom-internet-gw.telkom-ipnet.co.za [196.25.39
.38]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 192.168.0.1 reports: Destination net unreachable.

Trace complete.
 
Mannemarak said:
a friend of mine is doing some trouble shooting, is this exchange issues?

some background: his line drops like every 5 minutes or so every time his line drops the connection speed downstream changes from 1529kbps(What it should be) to -13574kbps (new record) and when my line drops, the telephone dies as well and after a few mins it comes on again.

Tracing route to dogamingleague.co.za
any advice?
Click to expand...

Definitely a line issue (if the modem loses sync). Check that you have filters instaĺled correctly, ensure that there aren't any indoor wiring issues that you have introduced, then log a line fault.

A traceroute while the line is up doesn't help diagnose the problem.

In some cases it is difficult to troubleshoot an intermittent problem, but if it reliably occurs every 5 minutes, it shouldn't be too difficult to locate the bad joint/cable.

sallyspencer said:
i am having the exact same problem as your friend...........

cape town........telkom as isp.......
Click to expand...

If it is exactly the same problem, the problem is before the electrical pulses are re-converted to digital signals at the DSLAM, and nothing beyond it (backhaul, ISP etc.) can have any influence on this behaviour.

These issues belojg in threads in the ADSL (not ADSL ISP) section, or in TelkomZA's inbox.
 
Just got my first bill after converting to the 10mbps 50gb capped account.

I see I've been charged for home uncapped adv as well.

So what's the point of converting?
 
Me:

Hi i want to get the home uncapped 4 meg.

telkom:

sorry sir you have a business line

me: yes the line is registered under our business, and?

telkom: sorry sir only business uncapped for you

me: ok and what do i benifit from paying more?

telkom: it is the same product sir

me: ok, have a nice day!


:D gotta love telkombS
 
bgotapen said:
Me:

Hi i want to get the home uncapped 4 meg.

telkom:

sorry sir you have a business line

me: yes the line is registered under our business, and?

telkom: sorry sir only business uncapped for you

me: ok and what do i benifit from paying more?

telkom: it is the same product sir

me: ok, have a nice day!


:D gotta love telkombS
Click to expand...

There is a Business Uncapped, which is slightly more expensive. The difference between the two is that the Business version:
- Has higher weighting (should translate to a better experience).
- Comes with free web hosting and a co.za domain
- I think there is another differentiator in the pipeline, should be available in January.

The usage management policies are the same, but no, they are not the same products.

Then there is the Business Premium uncapped, which is much more expensive anf nothing like the consumer uncapped.
 
ranger said:
There is a Business Uncapped, which is slightly more expensive. The difference between the two is that the Business version:
- Has higher weighting (should translate to a better experience).
- Comes with free web hosting and a co.za domain
- I think there is another differentiator in the pipeline, should be available in January.

The usage management policies are the same, but no, they are not the same products.

Then there is the Business Premium uncapped, which is much more expensive anf nothing like the consumer uncapped.
Click to expand...

Why are you forced to get business uncapped? I don't get that part?
 
ranger said:
The new transmission for IPC and transit capacity in the Cape Town site was completed late last week, but Wholesale seems to be dragging their feet in operational work that needs to be done to allow us to use the additional capacity (first the existing capacity we have needs to be re-distributed over the additional transmission links). However, it should be completed by next week.
Click to expand...

@Ranger: How is this progressing?

My 2mb/s connection which had been happily running with a 12ms ping, download 1.74 and .44 mb/s upload suddenly slowed:
 
Last edited:
bekdik said:
@Ranger: How is this progressing?

My 2mb/s connection which had been happily running with a 12ms ping, download 1.74 and .44 mb/s upload suddenly slowed:

View attachment 172143
Click to expand...

Which speedtest server was this?

If it was MWEB, we are aware if an issue with traffic between us and MWEB affecting users going vis Cape Town which could have started on Friday. It seems to be on MWEB's side (see a traceroute).

While the IPC hasn't been redistributed yet to allow us ro upgrade, other work over the past week has brought some improvements.

For other regions, there should be improvements in general, but we are still tweaking some load balancing of different circuits as the changes resulted in big changes in traffic distribution.
 
ranger said:
Which speedtest server was this?

If it was MWEB, we are aware if an issue with traffic between us and MWEB affecting users going vis Cape Town which could have started on Friday. It seems to be on MWEB's side (see a traceroute).

While the IPC hasn't been redistributed yet to allow us ro upgrade, other work over the past week has brought some improvements.

For other regions, there should be improvements in general, but we are still tweaking some load balancing of different circuits as the changes resulted in big changes in traffic distribution.
Click to expand...

Sorry, been fighting with editing post :(.

View attachment 172151
 
Is this possibly why my ping to a TeamSpeak server (CPT) went from 39ms to 100ms last night?


ranger said:
Which speedtest server was this?

If it was MWEB, we are aware if an issue with traffic between us and MWEB affecting users going vis Cape Town which could have started on Friday. It seems to be on MWEB's side (see a traceroute).

While the IPC hasn't been redistributed yet to allow us ro upgrade, other work over the past week has brought some improvements.

For other regions, there should be improvements in general, but we are still tweaking some load balancing of different circuits as the changes resulted in big changes in traffic distribution.
Click to expand...
 
Last edited:
This is the FIRST time I got a reduction on my Telkom Account
Last month
Service interuption credit Lanline and internet about a Day R87.50
Never had credit before when there was broblems
Now got R1.10 CR debit order insentive AND have had a debit order Forever .

I am Happy with my usage on my 4meg line and data
did about 350Gigs just reached orange,
 
diane7 said:
This is the FIRST time I got a reduction on my Telkom Account
Last month
Service interuption credit Lanline and internet about a Day R87.50
Never had credit before when there was broblems
Now got R1.10 CR debit order insentive AND have had a debit order Forever .

I am Happy with my usage on my 4meg line and data
did about 350Gigs just reached orange,
Click to expand...

You pirate you :p

If you don't get it automatically just call accounts and give them all your fault refs. I got a R186 discount last month for this http://mybroadband.co.za/vb/showthread.php/635258-TI-Durban-IPC-faults after I called them and gave them all my refs I logged.
 
bekdik said:
@Ranger: How is this progressing?

My 2mb/s connection which had been happily running with a 12ms ping, download 1.74 and .44 mb/s upload suddenly slowed:
Click to expand...

The redistribution across the new transmission has been completed, so now requests for upgrade proposals can be submitted.

We have addressed all other traffic distribution issues on our network that crept in with some major changes over the weekend.

Has there been an improvement?
 
ranger said:
The redistribution across the new transmission has been completed, so now requests for upgrade proposals can be submitted.

We have addressed all other traffic distribution issues on our network that crept in with some major changes over the weekend.

Has there been an improvement?
Click to expand...

No, if anything a bit worse:

3955097454.png

Maybe a problem on my DSLAM?
 
Ranger, is it possible to have a residential line, say at 4Mb, and be allowed to apply for the TI Business Uncapped Advanced package? I work from home, so the higher weighting will help out a bit and I don't do any downloads during the day apart from emails, some Youtube streaming, maybe some HTTP files. The only other streaming I do is Netflix from about 6-8PM. Streaming from Twitch is rarely done, usually only for watching keynotes and product launches. Does the DynDNS functionality also come with the business accounts?
 
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