Telkom Internet Capped/Uncapped User Feedback (Pt2)

Does telkom still have a number you can call after 6pm to have your ports reset?
 
I get "you have called us after business hours" when I choose to hold for a customer service rep.
 
Big problems...

Zertop's "Is it my Line" Results
Date/Time: Wed Apr 22 23:18:28 CAT 2015

Basic Report:

Your packet loss was 6%.
Your average ping was 2294ms.
Your maximum ping was 2570ms.

You seem to have some packet loss. This indicates an issue on the line.
Looking at your average ping, there is definitely something wrong with your line! Please post the results (at the end of the program) into the forum for advice!

Detailed Report:


Pinging 155.239.255.250 with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 155.239.255.250: bytes=32 time=2511ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2520ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2506ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2570ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2491ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2501ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2408ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2375ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2474ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2357ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2451ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2401ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2431ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2419ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2362ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2401ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2426ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2515ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2357ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2322ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2491ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2354ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2363ms TTL=63
Reply from 155.239.255.250: bytes=32 time=2375ms TTL=63
Reply from 155.239.255.250: bytes=32 time=1438ms TTL=63
Reply from 155.239.255.250: bytes=32 time=1452ms TTL=63
Reply from 155.239.255.250: bytes=32 time=1365ms TTL=63
Reply from 155.239.255.250: bytes=32 time=1621ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 30, Received = 28, Lost = 2 (6% loss),
Approximate round trip times in milli-seconds:
Minimum = 1365ms, Maximum = 2570ms, Average = 2294ms
 
Tried again... same thing. "You have reached our contact centre outside our operating hours goodbye"

Thanks Telkom!!!!
 
KingLv said:
Big problems...

Zertop's "Is it my Line" Results
Date/Time: Wed Apr 22 23:18:28 CAT 2015

Basic Report:

Your packet loss was 6%.
Your average ping was 2294ms.
Your maximum ping was 2570ms.

You seem to have some packet loss. This indicates an issue on the line.
Looking at your average ping, there is definitely something wrong with your line! Please post the results (at the end of the program) into the forum for advice!
Click to expand...

Wrong thread... ADSL line problem, not an ISp issue.
 
Suffering Telkom Blues again - running on my Telkom ADSL 5102G modem ... . ADSL Line takes longer than normal to sync, no server no DNS are reported in log.

Enter my Afrihost Free account details - instant joy ... , bought 20 Gig. Data topup. Telkom can go screw themselves till month end.

Wonder if their new system that "balances" and "manages" your line. Is the cause of my D-Link modem failing - that is it got screwed by their management system.
 
elf_lord_ZC5 said:
Suffering Telkom Blues again - running on my Telkom ADSL 5102G modem ... . ADSL Line takes longer than normal to sync, no server no DNS are reported in log.
Click to expand...

What IP address did you get? It sounds like your password was entered incorrectly on ypur modem. Due to a various reasons, the AAA policy accepts incorrect passwords in the event the password couldn't be validated in time, but due to a bug in the propeitary AAA software, doesn't send back the IP pool correctly. This would take quite some time ... probably about 1000 attempts.

In this case, I believe you should get an IP in the range 212.212.* (which qon't be able to get anywhere), and a script would disconnect you an hour or so later.

We are working on improvements to this to rather notify the user that their password was incorrect.
 
I have a Telkom modem, and since yesterday the internet light has been red. The DSL line syncs great and when I used my Axxess account instead of my Telkom one, everything works perfectly.

Ranger can you perhaps help please? Spent an hour on hold already for 10210 and no answer. I will PM you my details.

Thanks!
 
ranger said:
What IP address did you get? It sounds like your password was entered incorrectly on ypur modem. Due to a various reasons, the AAA policy accepts incorrect passwords in the event the password couldn't be validated in time, but due to a bug in the propeitary AAA software, doesn't send back the IP pool correctly. This would take quite some time ... probably about 1000 attempts.

In this case, I believe you should get an IP in the range 212.212.* (which qon't be able to get anywhere), and a script would disconnect you an hour or so later.

We are working on improvements to this to rather notify the user that their password was incorrect.
Click to expand...
Thanks for your reply.

Do not even get an IP, currently using a Telkom 5102G modem. This modem was setup, connected successfully and was in use prior to my getting the D-Link 2750U modem, therefore I have doudts that the username/password where incorrect.

Log shows an echo return time out, then no server on next line, then following line no DNS.

Then the process starts again.

My Telkom D-Link 2750U - does not save username and password, must still find time to return it to the Telkom Direct Store.

Put Afrihost 1Gig. Free account username and password in and got an immediate connection.

Yesterday morning, the modem had no ADSL line sync nor PPPoE connection.

Reported and 3/4 later got SMS, reporting that fault was resolved.

Got home and internet was working, but latency was all over the place. Even the wife was bitching about it. :(

This morning, ADSL sync light was steady, and the modem log was as above. A Telkom Technician visited my home and found no fault, and the kids blowing the free Afrihost 1Gig. Guy was helpful and pleasant to communicate with. Children do not have Telkom account or Afrihost details, so he could not test the Telkom login.
 
elf_lord_ZC5 said:
Thanks for your reply.

Do not even get an IP, currently using a Telkom 5102G modem. This modem was setup, connected successfully and was in use prior to my getting the D-Link 2750U modem, therefore I have doudts that the username/password where incorrect.

Log shows an echo return time out, then no server on next line, then following line no DNS.

Then the process starts again.

My Telkom D-Link 2750U - does not save username and password, must still find time to return it to the Telkom Direct Store.

Put Afrihost 1Gig. Free account username and password in and got an immediate connection.

Yesterday morning, the modem had no ADSL line sync nor PPPoE connection.

Reported and 3/4 later got SMS, reporting that fault was resolved.

Got home and internet was working, but latency was all over the place. Even the wife was bitching about it. :(

This morning, ADSL sync light was steady, and the modem log was as above. A Telkom Technician visited my home and found no fault, and the kids blowing the free Afrihost 1Gig. Guy was helpful and pleasant to communicate with. Children do not have Telkom account or Afrihost details, so he could not test the Telkom login.
Click to expand...

We are investigating issues following load shedding, where our accounts don't work but the guest account does. I believe the current situation is thatwe found that we don't get any RADIUS requests for the username for hours, and wholesale hasn't been able to offer any proof that they sent the request to us, then some time later we magically get one request and the account is authenticated first time.
 
Thanks - I think if you get that sorted, my problem will also be sorted. Appreciate it is being worked on.
Hope I have internet in the morning.
 
Does this indicate you throttled?

TelkomUsage23042015.jpg

Should it not indicate it at the bottom of the bar?
 
Telkom call center claims I am.

But I have the same slow speeds on any of my test accounts.

Tracing route to google.co.za [216.58.223.35]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 1623 ms 1953 ms 2555 ms wblv-ip-hsll-2-gi-3-0-0-vl127.telkom-ipnet.co.za
[105.226.0.245]
4 * * 3990 ms 105.226.0.246
5 * * * Request timed out.
6 * * * Request timed out.
7 1050 ms 902 ms 1138 ms jb1-pr-01-te1-0.net.telkomsa.net [105.187.249.6]

8 1160 ms 1088 ms 1165 ms jb1-google-gw.net.telkomsa.net [105.187.249.22]

9 1193 ms 1235 ms 1278 ms 72.14.239.129
10 1406 ms 1363 ms 1420 ms jnb01s08-in-f3.1e100.net [216.58.223.35]
 
KingLv said:
Does this indicate you throttled?

View attachment 210330

Should it not indicate it at the bottom of the bar?
Click to expand...

No, you aren't throttled yet. In order to ensure users are aware of the cause of slower speeds due to fup enforcement, we currently redirect users when fup enforcement starts. The call centre can acknowledge on behalf of the customer, but the bar would be red.

As usual, the call centre letting us down because they couldn't care less about actually doing their job, all they seem to care about is number of calls answered. I need to find out how we are supposed to try and address this now since most of them were outsourced, to be able to do something about call centre performance (which call centre management couldn't).

If you have a call reference or other details, please PM to me, if not, please PM the tel number your account is on and the tel number you called ftom and I will see what we can do now ...

KingLv said:
Telkom call center claims I am.

But I have the same slow speeds on any of my test accounts.
Click to expand...

That seems quite obvious based in your traceroute which indicates severe dslam congestion.

Tracing route to google.co.za [216.58.223.35]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 1623 ms 1953 ms 2555 ms wblv-ip-hsll-2-gi-3-0-0-vl127.telkom-ipnet.co.za
[105.226.0.245]
4 * * 3990 ms 105.226.0.246
5 * * * Request timed out.
6 * * * Request timed out.
7 1050 ms 902 ms 1138 ms jb1-pr-01-te1-0.net.telkomsa.net [105.187.249.6]

8 1160 ms 1088 ms 1165 ms jb1-google-gw.net.telkomsa.net [105.187.249.22]

9 1193 ms 1235 ms 1278 ms 72.14.239.129
10 1406 ms 1363 ms 1420 ms jnb01s08-in-f3.1e100.net [216.58.223.35]
Click to expand...
 
Hi Guys and Girls

Does someone here know what Telkom deems to be "dangerously high usage"?

I have a 2mbps uncapped account and I am being throttled to death after 140 GB? With Afrihost I could get at least 300 GB without my ISP raining on my parade.

I've tried phoning, gave up after an hour of holding, talking to incompetent people (not saying without merit, they literally don't even know their own FUP/AUP) not having anyone who can explain WHY I'm being throttled to the point where I can literally not even open Facebook...
 
@donavinDT - Keep your heavy downloads [p2p such as torrents etc] between 12am - 7am and you will never experience throttling under the current AUP/FUP. This ensures that the network doesn't become constrained.

It is good you have come to the forum to enquire so now that you know more, you are better equipped going forward :).
 
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