Telkom Internet Capped/Uncapped User Feedback (Pt2)

[ranger]

Apparently the ALU BNGs are configured to not respond to traceroute and icmp. On most modern routing platforms such traffic needs to be handled on the CPU instead of being switched on line cards (like all other traffic), contending with other on-CPU tasks (e.g. BGP or similar, RADIUS traffic etc., monitoring traffic).

So, this is normal although it would be useful to see the responses from the BNGs to identify or rule out DSLAM backhaul congestion.

There is still some variance in latency on your traceroute, it may be more useful to test with mtr or winmtr or similar (e.g. Pingplotter on Windows, Traceping on Android, both of which I haven't really used) which gives a better indication of where latency is introduced if there is time-variant latency.

 

[Diesal]

Here we go.



iNetTools – Ping, DNS, Traceroute, Port Scan Tool by ComcSoft Corporation
https://appsto.re/za/hbKEH.i

Awesome, thanks.

Why do you have 1000ms latency on your LAN?

(I didn't notice any issues last night from Cape Town, but I didn't really test much ...)

Ah, you still here, and magically there aren't anymore issues

 

[ranger]

Ah, you still here, and magically there aren't anymore issues

That can now only be correlation, not (direct) causation ...

 

[Big Bean]

ranger@, what is the best way to escalate a TI support ticket (I have had the ticket open for almost a month...)? I provide extensive information but constantly get templatized responses that have nothing to do with my query. I created a support ticket complaining about latency issues in Counter Strike GO and Teamspeak. I also showed that the latency is low when doing a traceroute and then used a backup ISP to show that they are getting regular low latency.

Then I get responses like this...

Good day
My name is Nontsikelelo from Telkom technical support.
Please choose an unshaped package as P2P & torrents are faster on unshaped packages and suitable for gaming .
Please contact the sales department on 10213 to assist with the package change.
We apologize again for the inconvenience caused.
Thank you for contacting Telkom Technical Support, enjoy your day.

 

[The_Mowgs]

ranger@, what is the best way to escalate a TI support ticket (I have had the ticket open for almost a month...)? I provide extensive information but constantly get templatized responses that have nothing to do with my query. I created a support ticket complaining about latency issues in Counter Strike GO and Teamspeak. I also showed that the latency is low when doing a traceroute and then used a backup ISP to show that they are getting regular low latency.

Then I get responses like this...

PM the user TelkomZA.

 

[Draken]

Every day between 7-8, my telkom account goes to poop, not even half of the way to lvl 1 FUP, and it only gets better at 9-10.

 

[The_Mowgs]

Yeah, mine is also ****t

 

[creeper]

Every day between 7-8, my telkom account goes to poop, not even half of the way to lvl 1 FUP, and it only gets better at 9-10.

Ditto. Will check it tonight

 

[moedawood]

traceroute to mybroadband.co.za (104.20.10.169), 30 hops max, 40 byte packets
 1  * * *
 2  105-187-252-70.ti-sen.telkomsa.net (105.187.252.70)  15.629 ms  14.228 ms  14.638 ms
 3  cust-aggr-2.east.telkomsa.net (105.229.0.13)  14.872 ms  14.602 ms  14.883 ms
 4  jb1-pr-02-te1-1-0.net.telkomsa.net (105.187.249.6)  26.216 ms  27.681 ms  26.725 ms
 5  jb1-pr-02-te1-1-0.net.telkomsa.net (105.187.249.6)  26.707 ms jb1-ti-pr-02-te0-3-0.net.telkomsa.net (105.187.249.242)  27.585 ms jb1-pr-02-te1-1-0.net.telkomsa.net (105.187.249.6)  26.32 ms
 6  cloudflare.ixp.joburg (196.60.8.198)  27.154 ms  34.662 ms  26.205 ms
 7  104.20.10.169 (104.20.10.169)  26.68 ms  27.38 ms  27.25 ms

My traceroute local

I got the promo 4Mbps uncapped. Anyone know what's the FUP?

 

[Aasvoël]

Same, 10mb uncapped not even close to FUP, every single night the past week peak time kills the internet, but using a capped webafrica account works wonders

 

[Draken]

15% packet lose all Friday Night. Some great product i pay for here monthly LUL

 

[Deckert]

Packet-loss from TelkomInternet to MTNBusiness

Hi,

Since 11:00 on the 5th of may we're seeing about 15-20% packet-loss from Telkom Internet to MTN Business, ditto for some international destinations. Switch to Afrihost and the issue disappears. This is on a 100Mbit fibre connection, mind.

Pinging our hosted server gives the same result as pinging their web server (196.30.230.53).

--- 196.30.230.53 ping statistics ---
100 packets transmitted, 86 received, 14% packet loss, time 99114ms
rtt min/avg/max/mdev = 7.211/7.474/8.659/0.171 ms

The results are the same over copper DSL.
Anybody have any insight as to what the issue might be?

Packet-loss starts at hop 7 (which is still on Telkom's network):

HOST: Loss% Snt Last Avg Best Wrst StDev
4.|-- 105.224.0.138 0.0% 100 4.9 5.1 4.9 6.9 0.3
5.|-- 105.228.0.13 0.0% 100 4.8 4.7 4.4 6.4 0.3
6.|-- 165.165.216.217 0.0% 100 5.3 5.4 4.8 5.9 0.1
7.|-- 196.43.25.138 18.0% 100 5.4 5.5 5.3 6.0 0.1
8.|-- 196.25.58.18 16.0% 100 6.8 7.0 6.4 29.0 2.4
9.|-- 41.181.139.108 18.0% 100 41.6 12.0 6.9 59.2 10.7
10.|-- 196.44.31.95 16.0% 100 7.4 8.3 7.2 46.0 5.7
11.|-- 41.181.180.8 16.0% 100 7.2 10.8 7.0 39.8 9.4
12.|-- 196.30.230.53 13.0% 100 7.2 7.4 7.2 7.8 0.1

--deckert

 

[moedawood]

When I took out the 4Mbps promo deal, the lady I spoke to told me that the deal doesn't have night surfer. But I see it under connectivity. And whatever I used during night surfer didn't count to my usage.

 

[Draken]

Still getting 15%-20% packet lose on telkom account, sigh.

 

[Draken]

When I took out the 4Mbps promo deal, the lady I spoke to told me that the deal doesn't have night surfer. But I see it under connectivity. And whatever I used during night surfer didn't count to my usage.

She was wrong, at least i think she was. All the info online for the promos said it had night-surfer.

 

[ponder]

When I took out the 4Mbps promo deal, the lady I spoke to told me that the deal doesn't have night surfer. But I see it under connectivity. And whatever I used during night surfer didn't count to my usage.

She's wrong, everybody (capped or uncapped adsl) has nightsurfer.

 

[Deckert]

Still getting 15%-20% packet lose on telkom account, sigh.

Agreed, same here. If MyBB's stupid image attach function wasn't broken, I could post my smokeping graphs.
But yes, 15%-20% packet loss to most intl. destinations and quite a few local destinations.

And it's isolated to Telkom Internet. Other providers do not have the same issue.

--deckert

 

[Genisys]

Complaining here doesn't really help. Best would be to send a Message to @TelkomZA on Twitter.

 

[supervegeta41]

Just me or has TI been having some horrible connections recently. Struggling to stream 360p on a Sunday afternoon :/

 

[Draken]

Complaining here doesn't really help. Best would be to send a Message to @TelkomZA on Twitter.

I mostly do it as a warning to other users thinking of buying a telkom account. Dont like seeing people throw away money and get a **** service for it.