Telkom Internet ISP - Injecting Code into HTML

[ranger]

I GOT THIS TOO! And im not even at 100% of my usage according to your page.

According to *which* page???

Yet here I am slowed down as well. Care to fix that for me please?

If you are slowed down, you are over quota and https://secure.telkomsa.net/titracker (our 'page') will indicate that, and thus the notifications are correct. There may be a different problem, unrelated to the introduction of these notifications, in which case log a fault online.

EDIT: Also I JUST got this message as Im writing this. And this is NOT cool. NOT EVEN CLOSE to something I want. I do NOT like the idea of an ISP like Telskum injecting code into my HTML pages. Do you know how big of a security risk that is!!?

The biggest risks here are:
1)Users becoming accustomed to this and someone copying it with an advert (or compromising someone else's ad server) that looks the same but takes you to a phishing site
2) Users not verifying that the site they visit is SSL with no warnings and on a valid domain etc.

What the hell do you think could happen if someone where to do a little modifying of that code if they were to get into your system hm?

There are pretty good protections in place, and we are always looking to improve them.

You guys can't even function as a proper ISP for the whole country.

There are entirely different reasons for that, mostly due to regulatory reasons.

And now you're injecting code into our pages without our freaking consent???

This is TRASH. I am so pissed off about this. I do NOT want that **** coming up on pages. The email notification is more than enough to be able to monitor my usage thank you very much.

I swear if this continues I am cancelling my account with you guys and moving my line over to another ISP. I will not stand for an ISP that injects code into people's pages.

I want this crap turned off right now.

You can get rid of the 100% notification for the rest of the month in tracker (url above).

If you want to opt out forever, see my post from last night, I will opt you out, or you can wait a few more days and opt yourself out when the feature is in tracker.

 

[ponder]

ranger, abort the whole thing and wash your hands of it. The company is better off charging the people for unnecessary call out charges. Or get some thick skin and say fsckit as this would help more clients. There are some really acidic people out there.

 

[Grimster101]

According to *which* page???
.

According to your tit tracker. It is only at 21% Yet I am experiencing roughly 30KB's which is what I got last time when I reached my limits. But my other capped accounts from two other ISP's are working fine. I also pmed you already with the details you requested in order to opt out.

"There are entirely different reasons for that, mostly due to regulatory reasons. "

Telkom is a disgusting monopoly and run by greedy people. A lot of the tech support people are FAR from knowledgeable on anything IT/internet related. I have had to deal with so many people over the phone in the past that sound like they are reading off of a some prewritten stuff.

And in regards to the security stuff, I couldn't care how much protection Telkom has. Anything can be exploited and I would never trust an ISP such as Telkom nor the majority of the people that work there. There are far too few decent IT people working for Telkom. Injecting code into html pages without my consent is outright wrong. And it's certainly not the way to go about things. I mean I simply loaded a Steam store page on steam itself and thats where it got injected into. Doesn't matter whether the page is SSL or not. That popup looked more like a virus/adware than anything else to be perfectly honest with you. It is highly intrusive and highly unnecessary.

 

[Ludjer]

ranger, abort the whole thing and wash your hands of it. The company is better off charging the people for unnecessary call out charges. Or get some thick skin and say fsckit as this would help more clients. There are some really acidic people out there.

Completely agree, the people who are "angry" about this dont event come up to 0.01% of your client base so why care about them.

if you run any business you know you dont cater for the 1 % since they cost 10x more then the profit you get in from them. So as ponder said show them the middle finger and tell them to find a new ISP if the are unhappy.

In my opinion this is one of the best things that TI has ever done and i would like to give a pat on the back to the guy that thought this up.

To those complaining bout privacy you do know that "injecting" this kind of stuff is nothing new and american and other ISP's have been injecting stuff like this for allot longer. Go look at comcast they injected their own adds into websites, now that is disgusting. What TI is doing will help 95% of their customer base.

And ranger my hat goes off to you trying to make Telkom better from the inside

 

[gamerelite-network]

You know what, you're right. This is a better more legal alternative.

View attachment 222822

please be Patient a Telkom Representative is playing card games on his pc during workday please wait as he is finished and a telkom technician will be with you shortly.

unfortunately. the telkom CEO is currently playing Golf and has reception issues. your call is important to us.

in the meantime please report your issue to MyBroadband forums

i TRULY ROFLMAO'd when i thought of this. MUCH Harder when i posted this up

 

[ghostR]

please be Patient a Telkom Representative is playing card games on his pc during workday please wait as he is finished and a telkom technician will be with you shortly.

unfortunately. the telkom CEO is currently playing Golf and has reception issues. your call is important to us.

in the meantime please report your issue to MyBroadband forums

i TRULY ROFLMAO'd when i thought of this. MUCH Harder when i posted this up

thanks for your valued input

 

[sewash14]

All i got to say is LOL. But this is Telkoms usual ****.

 

[agel]

Nice one, take away people's choice... User Acceptance 101 bud, don't remove people's choice, it makes them cranky...

As for injection... don't even get me started lol...

And wtf, (comment about this being another facet of Telkom's blatant ineptitude removed) - eeer, why not just check the complaining user's quota (just after step 4, before step 5) before sending a Tech? Omfg rofl, just add it to the damn checklist that the Support people read from when you call/log a fault:

1) User doesn't know what account they have or what they use per month
2) User goes over quota
3) User has slow internet
4) User logs line fault
4.5) SUPPORT CHECKS USER'S QUOTA HERE
5) No Tech is dispatched (at a cost of = R0) because customer hit cap
6) Support then then closes fault (as there is no cap left) and customer is not billed for any callout fee
7) Customer does not dispute callout fee as there isn't one, gets irate at themselves or family members for klapping cap and for spending an HOUR ON HOLD listening to that terrible music, buys more cap, Telkom wins/profits

Ranger tells Telkom, Telkom are amped at simple solution, Telkom gives Ranger moar free internets... win/win

 

[Swa]

eeer, why not just check the complaining user's quota (just after step 4, before step 5) before sending a Tech? Omfg rofl, just add it to the damn checklist that the Support people read from when you call/log a fault:

That is exactly what I said. Apparently it's too much to ask from Telkom though.

 

[ranger]

4.5) SUPPORT CHECKS USER'S QUOTA HERE

4.6)Receive notification of ISP XXXX having lodged a complaint at the competition commission, just like that, claiming that wholesale resources are supporting retail customers, which is a violation of the commissions previous rulings.
4.7) Fail at defending the complaint, with costs
4.8)Pay the competition commission's R400m suspended fine.

Yes, there may be ways to prevent 4.6, such as resources used being accounted to retail, but such approaches impact a lot more systems which we don't have direct influence over (and the required changes would probably take 9-12 months to be implemented) and would increase the workload of the resources.

Unfortunately, things are not as simple as they seem, and we don't necessarily have the ability to simplify them, but we have to deliver a solution.

The ability for users to opt out on tracker has been developed and testing is almost complete; it may be available to users some time next week.

 

[Paul Hjul]

so instead Telkom Internet gets shafted by having inadequate resources at hand to serve half a million customers

of course if TI were to obtain more dedicated staff to perform the routine support work XXXX would complain about it being "anti-competitive" for TI to be competing ...


[standard disclaimers apply]

 

[DanDango]

Very few people get the notifications. We get hammered by the network field services team on unnecessary call-outs due to our subscribers not knowing their usage status.



The alternatives are:
- hard cap
- hard http redirect until users log in (which a large percentage seem unable to do) to acknowledge that they are over quota and won't log a line fault

Please pick one (and PM me your username so I can subject you to it)

NO Hard cap, soft cap not to bad I can still play counter stike go when I reach my limit of data for the month.

 

[Former member 61586]

Does any other South African ISP inject HTML code (without users consent) to inform users of their usage?

 

[DA-LION-619]

Does any other South African ISP inject HTML code (without users consent) to inform users of their usage?

I think Vodacom was doing something similar

 

[alternate]

Wow you guys are harsh. I think you are venting just because you can.

I don't really like this implementation either but atleast TI is doing something to try help their users and it seems like we will be able to opt out soon.
Would you preffer a redirect warning about usage?

 

[chubster]

Wow you guys are harsh. I think you are venting just because you can.

I don't really like this implementation either but atleast TI is doing something to try help their users and it seems like we will be able to opt out soon.
Would you preffer a redirect warning about usage?

e-mail is just fine for me, the opt out is good enough if I can disable it at the same location I updated my e-mail address for notifications.

 

[MacAfrican]

There is something wrong with the trigger. According to the daily email I have 17Gb left. It is maybe not picking up if the user has added data. In my case I get 50 Gb, I had carry over Topup from last month and I added more this month. My speed is fine but I am ready to scream at the popup

I do not think Telkom should be adding or injecting anything by the way, especially not as I get the daily email anyway

 

[ranger]

There is something wrong with the trigger. According to the daily email I have 17Gb left. It is maybe not picking up if the user has added data. In my case I get 50 Gb, I had carry over Topup from last month and I added more this month. My speed is fine but I am ready to scream at the popup

I do not think Telkom should be adding or injecting anything by the way, especially not as I get the daily email anyway

Which popup are you getting? The 80% or 90% should disappear after you close it once or click on it once.

The trigger is only on the "in-bundle". How much of your in-bundle is used? We may need to verify if the behaviour when hitting 100% of in-bundle with remaining top-up makes sense (this may be the only use case that wasn't adequately explored, others related to top-up were), but we can't easily make e.g. the 80% notification also take your top-up into account.

You should be able opt out on Monday.

We may consider opting users who have logged in to tracker out in bulk, but we can't guarantee users get or see email notifications (without doing other nasty things like embedding tracking images in the emails), and the opt out feature is hopefully the last functionality change to tracker before it's replacement goes in, so if opting tracker users out requires any changes we will probably defer.

 

[MacAfrican]

Mine says 100% and that I am supposed to be slow, but I speedtest (to a vodacom server) at 23ms/7.9/0.8 and to telkom at 23/8.8 (my normal speed)

We ran netflix tonight no problem at all

My emails say I have 17 left of 90 (the monthly 50 plus some portion of the extra 20 I bought last month plus another damned 20 this month)

While you sort that popup, how do I get my 50 increased recurringly, we now always seem to run out: the girls view the limit as a target not a budget

ALSO, Inhave clicked on or closed these things a 100 times, they come back on every tab in every session (Safari on iOS and OSX)

enough! You have no right to inject anything in my browser in the first place, never mind invalidly and then on top of it all the damned thing does not cancel and it does not just come up once per session. Across my devives and my wife and two daughters we get this 100's of times a day. The right way to to this is a page that the user acknowledges, then it does not come back, but only for users that do not get daily data scorecards

 

[ranger]

Mine says 100% and that I am supposed to be slow, but I speedtest (to a vodacom server) at 23ms/7.9/0.8 and to telkom at 23/8.8 (my normal speed)

We ran netflix tonight no problem at all

My emails say I have 17 left of 90 (the monthly 50 plus some portion of the extra 20 I bought last month plus another damned 20 this month)

While you sort that popup, how do I get my 50 increased recurringly, we now always seem to run out: the girls view the limit as a target not a budget

ALSO, Inhave clicked on or closed these things a 100 times, they come back on every tab in every session (Safari on iOS and OSX)

enough! You have no right to inject anything in my browser in the first place, never mind invalidly and then on top of it all the damned thing does not cancel and it does not just come up once per session. Across my devives and my wife and two daughters we get this 100's of times a day. The right way to to this is a page that the user acknowledges, then it does not come back, but only for users that do not get daily data scorecards

Please PM me your username so we can have a look.