a message from Webafrica to someone in our office who uses them (we use FNB connect and we are in Pta, no problemo):
In over 10 years, yesterdays network problems were the worst we, and you, have experienced and we want to apologise and give you a heads up.
You probably had little or no internet or email connectivity for a few hours yesterday because we suffered a 'network outage' at 11.30am. We only managed to restore service at 4.45pm yesterday afternoon. Since then, you should have been experiencing our normal fast internet speeds again. We accept that this is an unacceptable time lapse and we are sorry.
The problem was caused by a fundamental failure on Telkom's network in the Cape Town area. Unfortunately Telkom failed to identify the problem and provide a solution within a reasonable timeframe, in spite of us following an immediate escalation process within Telkom. We are busy getting to the bottom of the issue with them.
However, we are aware that you entrust us, Web Africa, to provide you with the kind of customer experience which has, until now, consistently positioned us as the number 1 ISP in the country. We will not give up that position lightly and we promise you
we are working hard on ensuring that any future similar outages will be avoided.
Please accept our apologies.
Yours sincerely,
Matthew Tagg, CEO
