Telkom Internet slow and high latency

Croatoa · May 6, 2013

Hey peeps

anybody else having issues on Telkom? I have had high latency and slow speeds since the weekend, my afrihost and webafrica are 100% no problems

lemaC · May 6, 2013

Welcome to the club, Hennopspark Exchange in Centurion has been @*&!ed for the last two weeks, then you log a call with telkom, the tech phones you and say "Yes there is a problem with the exchange, it is on 110% capacity and there is nothing that he/they can do about it" then they just close the call.

Croatoa · May 6, 2013

lemaC said:
Welcome to the club, Hennopspark Exchange in Centurion has been @*&!ed for the last two weeks, then you log a call with telkom, the tech phones you and say "Yes there is a problem with the exchange, it is on 110% capacity and there is nothing that he/they can do about it" then they just close the call.

Thing is I know in my case its not the exchange as Webafrica and Afrihost work fine but any case I just cancelled my Telkom account they have been crap ever since they did that soft cap upgrade a few months ago.

guest2013-1 · May 6, 2013

Croatoa said:
Thing is I know in my case its not the exchange as Webafrica and Afrihost work fine but any case I just cancelled my Telkom account they have been crap ever since they did that soft cap upgrade a few months ago.

lol, hopefully you didn't cancel your ADSL line and Voice too

Croatoa · May 6, 2013

AcidRaZor said:
lol, hopefully you didn't cancel your ADSL line and Voice too

Well I did put it in big bold writing that I don't want my line cancelled just the ISP part but this is Telkom so u never know they will undoubtedly cancel my line aswell

ranger · May 7, 2013

Croatoa said:
Hey peeps

anybody else having issues on Telkom? I have had high latency and slow speeds since the weekend, my afrihost and webafrica are 100% no problems

We have some hardware upgrades coming this weekend (Gauteng) and the weekend after for Cape Town, if everything gos according to plan, to address some problems that may be causing this.

But, without any details (I don't seem to have a PM from you with e.g. username), it is difficult to tell if there was a different problem at play.

In my case (2Mbps uncapped in Centurion), there isn't significantly higher latency now, but I was getting lower throughput on Youtube etc. on Monday evening.

Neil1954 · May 16, 2013

High latencies and intermittent internet connection speeds in Pinetown, nr Durban

I'm experiencing identical issues in the Pinetown area. This has been ongoing for the last 2 or 3 weeks. Telkom is both the dsl line provider and ISP. At least this week Telkom didn't just close the fault, but have kept the latest one open, although no feedback has been provided. When I phone the story is the same: "A Technician was dispatched and they're working on it". Curiously, the line speeds are reasonable even if slower than they should be, jerky and erratic during the day, but around 5 in the evening it drops to almost zero and not even the speed tests will run. It finally starts coming back again with slow and erratic internet access around 9pm. Even the pinging times vary from 20ms to 90 for the same local Telkom server.

Any suggestions ? How can I find out whether they're working on the exchange and when that work is likely to end. This is incredibly frustrating.

BlackSheepWrg · May 18, 2013

Hi all I'm a real nooob on this forum,

I have a strange issue with my 4mb ADSL line. The throughput seems to be okay but the latency is 600ms or more to the gateway.

MyBB local Speed test results...
Download Speed: 3271 kbps (408.9 KB/sec transfer rate)
Upload Speed: 261 kbps (32.6 KB/sec transfer rate)
Latency: 627 ms

Code:

Tracing route to mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2   667 ms   682 ms   684 ms  105.224.xxx.xxx (gateway)
  3   738 ms   717 ms   713 ms  105.224.0.6
  4   736 ms   701 ms   717 ms  105.224.0.13
  5   768 ms   768 ms   740 ms  196.25.39.37
  6   720 ms   717 ms   740 ms  196.43.11.202
  7   820 ms   771 ms   689 ms  196.43.25.138
  8   613 ms   641 ms   602 ms  196.25.58.18
  9   606 ms   607 ms   649 ms  41.181.139.108
 10   712 ms   753 ms   774 ms  196.44.0.221
 11   782 ms   766 ms   788 ms  196.30.1.53
 12   796 ms   763 ms   779 ms  196.31.220.25
 13   838 ms   781 ms   620 ms  196.31.63.146
 14   423 ms   440 ms   472 ms  196.30.213.108
 15   633 ms   744 ms     *     41.72.136.53
 16   565 ms   611 ms   633 ms  41.203.21.137

It doesn't matter what ISP I use, the modem reports no errors on the ADSL line side.

Code:

adslctl: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Last initialization procedure status:   0
Max:    Upstream rate = 1044 Kbps, Downstream rate = 9376 Kbps
Channel:        FAST, Upstream rate = 512 Kbps, Downstream rate = 4096 Kbps

Link Power State:       L0
Mode:                   G.DMT
TPS-TC:                 ATM Mode
Trellis:                ON
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):        15.8            12.0
Attn(dB):        38.5            25.5
Pwr(dBm):        9.1             4.8
                        G.dmt framing
K:              129(0)          17
R:              0               0
S:              1.0000          1.0000
D:              1               1

                        Counters
                        Bearer 0
SF:             277181          277121
SFErr:          556             0
RS:             0               0
RSCorr:         0               3
RSUnCorr:       0               0

                        Bearer 0
HEC:            1382            1
OCD:            5               0
LCD:            5               0
Total Cells:    45519111                0
Data Cells:     331754          0
Drop Cells:     0
Bit Errors:     0               0

ES:             455             0
SES:            2               0
UAS:            27              27
AS:             4693

                        Bearer 0
INP:            0.00            0.00
INPRein:                0               0
delay:          0               0
PER:            0.00            0.00
OR:             32.00           32.00

Bitswap:        0/0             0/0

I reported the problem to Telkom and to their credit a technician visited the next morning

. However after checking the line, he made some adjustments but the latency is still 50 times more than what it should be???

So, do any of the Guru's here have any idea what or where the problem could be?

jasweb · May 19, 2013

BlackSheepWrg:

2 things you can try:

Phone 10210 and go to ADSL technical support (speak to a consultant) and ask them nicely to:
1) reset your port
2) change your mode to ADSL 2+

I have done this a few time when my line "degraded" and it has helped.

BlackSheepWrg · May 19, 2013

Thanks for the reply Jasweb

I phoned 10210 and they were very helpful, did as I asked and reset the port. Unfortunately this had no effect

I then tried changing the mode to ADSL 2+ and the line wouldn't sync I think that the exchange I'm connected to in Ruimsig (according to http://www.broadbandstats.co.za/exchange/RRUS02 ) doesn't support that mode.

I still don't think its the line at all. The noise margin is fine and according to the modem I'm not getting any errors on the ADSL side. The throughput is also fine, its just that the latency is 600ms or more.

You can see from the test below if I ping SAIX in Rosebank, I don't get any loss just the unusually high latency.

Code:

ping -n 30 rosebank.spdtst.saix.net

Pinging rrba-ip-dlr-1-1.telkom-ipnet.co.za [196.25.45.102] with 32 bytes of data:
Reply from 196.25.45.102: bytes=32 time=609ms TTL=248
Reply from 196.25.45.102: bytes=32 time=670ms TTL=248
Reply from 196.25.45.102: bytes=32 time=750ms TTL=248
Reply from 196.25.45.102: bytes=32 time=813ms TTL=248
Reply from 196.25.45.102: bytes=32 time=744ms TTL=248
Reply from 196.25.45.102: bytes=32 time=748ms TTL=248
Reply from 196.25.45.102: bytes=32 time=788ms TTL=248
Reply from 196.25.45.102: bytes=32 time=490ms TTL=248
Reply from 196.25.45.102: bytes=32 time=421ms TTL=248
Reply from 196.25.45.102: bytes=32 time=469ms TTL=248
Reply from 196.25.45.102: bytes=32 time=484ms TTL=248
Reply from 196.25.45.102: bytes=32 time=491ms TTL=248
Reply from 196.25.45.102: bytes=32 time=528ms TTL=248
Reply from 196.25.45.102: bytes=32 time=576ms TTL=248
Reply from 196.25.45.102: bytes=32 time=602ms TTL=248
Reply from 196.25.45.102: bytes=32 time=659ms TTL=248
Reply from 196.25.45.102: bytes=32 time=699ms TTL=248
Reply from 196.25.45.102: bytes=32 time=667ms TTL=248
Reply from 196.25.45.102: bytes=32 time=722ms TTL=248
Reply from 196.25.45.102: bytes=32 time=750ms TTL=248
Reply from 196.25.45.102: bytes=32 time=709ms TTL=248
Reply from 196.25.45.102: bytes=32 time=689ms TTL=248
Reply from 196.25.45.102: bytes=32 time=673ms TTL=248
Reply from 196.25.45.102: bytes=32 time=729ms TTL=248
Reply from 196.25.45.102: bytes=32 time=740ms TTL=248
Reply from 196.25.45.102: bytes=32 time=724ms TTL=248
Reply from 196.25.45.102: bytes=32 time=724ms TTL=248
Reply from 196.25.45.102: bytes=32 time=679ms TTL=248
Reply from 196.25.45.102: bytes=32 time=674ms TTL=248
Reply from 196.25.45.102: bytes=32 time=692ms TTL=248

Ping statistics for 196.25.45.102:
    Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 421ms, Maximum = 813ms, Average = 657ms

It seems to me that something within the Telkom network in this area has something amiss, I'm sure I can't be the only one with this problem in the area. Maybe I'm the only one who requires the lower latency, browsing the web or downloads work perfectly, try a remote desktop session, accessing files through a VPN or an online game and its rather frustrating. If it were the case that upgrades in the area were the cause or some other problems surely the support center should be aware of the problems?

I'm just scared that because the thing is "working" that the problem doesn't get any attention.

Big Bean · May 19, 2013

Black sheep please tracert rosebank.spdtst.saix.net

BlackSheepWrg · May 19, 2013

Hi Big Bean

As requested..

using Telkom ISP

Code:

tracert rosebank.spdtst.saix.net

Tracing route to rrba-ip-dlr-1-1.telkom-ipnet.co.za [196.25.45.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2   809 ms   719 ms   617 ms  224-188-1.dsl.subscriber.telkomsa.net [105.224.188.1]
  3   692 ms   650 ms   639 ms  224-0-6.dsl.subscriber.telkomsa.net [105.224.0.6]
  4   619 ms   581 ms   577 ms  224-0-13.dsl.subscriber.telkomsa.net [105.224.0.13]
  5   572 ms   559 ms   590 ms  rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39.37]
  6   587 ms   647 ms   613 ms  rrba-ip-cat-1-fwsm-speedtest.telkom-ipnet.co.za[196.25.45.90]
  7   673 ms   630 ms   626 ms  196.25.45.102

Trace complete.

and using Afrihost

Code:

tracert rosebank.spdtst.saix.net

Tracing route to rrba-ip-dlr-1-1.telkom-ipnet.co.za [196.25.45.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2   543 ms   519 ms   452 ms  105-236-11-129-esr-lo.mtnbusiness.co.za [105.236.11.129]
  3   418 ms   433 ms   473 ms  ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178.17]
  4   543 ms   579 ms   561 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  5   592 ms   560 ms   564 ms  jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
  6   639 ms   677 ms   639 ms  41.181.139.109
  7   477 ms   453 ms   484 ms  rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.58.17]
  8   466 ms   476 ms   476 ms  196.43.25.137
  9   690 ms  1142 ms   753 ms  196.43.39.18
 10   701 ms   760 ms   799 ms  rrba-ip-cat-1-fwsm-speedtest.telkom-ipnet.co.za[196.25.45.90]
 11   668 ms   677 ms   748 ms  196.25.45.102

Trace complete.

Looking at this it looks like it must be a line problem but according to the modem (DGN2200v3) the line also seems to be fine. If its not sorted by tomorrow I'll try another modem.

Big Bean · May 19, 2013

Seems like you have congestion in your area.

BlackSheepWrg · May 19, 2013

Thanks Big Bean, not exactly something I wanted to hear.
That's not going to be a quick fix then

BlackSheepWrg · May 20, 2013

Looks like you spot on Big Bean.

I did some tests early this morning when everyone are stuck in their cars and I get this speed test result..

Download Speed: 3472 kbps (434 KB/sec transfer rate)
Upload Speed: 431 kbps (53.9 KB/sec transfer rate)
Latency: 36 ms

and this trace

Code:

tracert -d rosebank.spdtst.saix.net

Tracing route to rrba-ip-dlr-1-1.telkom-ipnet.co.za [196.25.45.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    54 ms    66 ms    69 ms  105.224.188.1
  3    13 ms    13 ms    12 ms  105.224.0.6
  4    20 ms    22 ms    20 ms  105.224.0.13
  5   183 ms   173 ms   153 ms  196.25.39.37
  6    19 ms    21 ms    20 ms  196.25.45.90
  7    14 ms    14 ms    15 ms  196.25.45.102

Trace complete.

not perfect, but a lot better.

Thanks for the help, all.

ichigo · May 20, 2013

My Telkom account has been fast here still no hiccups noticed.

What DNS' are you using in your router or is automatically assigned?

BlackSheepWrg · May 20, 2013

\o/ My latency is back to normal!! They must have fixed something...

Code:

tracert -d rosebank.spdtst.saix.net

Tracing route to rrba-ip-dlr-1-1.telkom-ipnet.co.za [196.25.45.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    12 ms    11 ms    11 ms  105.224.188.1
  3    14 ms    13 ms    14 ms  105.224.0.6
  4    14 ms    13 ms    13 ms  105.224.0.13
  5    15 ms    14 ms    14 ms  196.25.39.37
  6    14 ms    14 ms    15 ms  196.25.45.90
  7    15 ms    15 ms    15 ms  196.25.45.102

@ichigo My DNS is assigned automagically

BollaZee · Jun 5, 2013

I Have the same issue with my line. in the morning its fine but after around 3PM my latency shoots up to 100 -200 ms. i Did log a fault again this morning and they phoned me to ask what the problem is because i have logged 7 faults in the past 8 weeks. so i again explained it to them and after being on the phone almost and hour the technical officer said he is picking up a issue on the exchange, something like a disout or DSout or similar to that. i did ask him if that will resolve my issue and he guaranteed me it will. so we will see later this week if the issue is resolved. Does anyone know what disout or dsout or whatever they call it is?

Thanks

titeroper · Jun 5, 2013

BlackSheepWrg said:

\o/ My latency is back to normal!! They must have fixed something...

Code:

tracert -d rosebank.spdtst.saix.net

Tracing route to rrba-ip-dlr-1-1.telkom-ipnet.co.za [196.25.45.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    12 ms    11 ms    11 ms  105.224.188.1
  3    14 ms    13 ms    14 ms  105.224.0.6
  4    14 ms    13 ms    13 ms  105.224.0.13
  5    15 ms    14 ms    14 ms  196.25.39.37
  6    14 ms    14 ms    15 ms  196.25.45.90
  7    15 ms    15 ms    15 ms  196.25.45.102

@ichigo My DNS is assigned automagically

Hey Blacksheep

I can chime in here since I'm on the same exchange as you:
Rosebank has been pretty bad congestion-wise over the past few days, I think Monday evening was the worst of it though, as its pretty good now.Tracert results pretty much match yours from my Trendnet modem and Asus router.
4 meg uncapped all through Telkom -also have Plugged capped unshaped for when Telkom goes wonky

ichigo · Jun 5, 2013

BlackSheepWrg said:

\o/ My latency is back to normal!! They must have fixed something...

Code:

tracert -d rosebank.spdtst.saix.net

Tracing route to rrba-ip-dlr-1-1.telkom-ipnet.co.za [196.25.45.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    12 ms    11 ms    11 ms  105.224.188.1
  3    14 ms    13 ms    14 ms  105.224.0.6
  4    14 ms    13 ms    13 ms  105.224.0.13
  5    15 ms    14 ms    14 ms  196.25.39.37
  6    14 ms    14 ms    15 ms  196.25.45.90
  7    15 ms    15 ms    15 ms  196.25.45.102

@ichigo My DNS is assigned automagically

Then you using Cape Towns ones by default then do you stay close to Cape Town if not you should change your dns'.

Check my sticky in Adsl Discussions for the DNS info at the end.
http://mybroadband.co.za/vb/showthread.php/416516-Understanding-Adsl-in-SA-and-Troubleshooting-Tools

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