Telkom just impressed me!!!

The_Unbeliever

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I must say Telkom impressed me just now.

All our ADSL lines went off - hard - yesterday at 12:00 (thereabouts), as well as our main switchboard line.

Logged the fault yesterday via web site.

When I came to check I found that a ping window I've left open to run, was responding to pings. All our lines are up again.

What they did I'll never know, but I am impressed. This is what service is about.

Big kudos to the techies who battled and braved the bitter cold!!!

Still have to verify that our main switchboard line is working, but I am impressed!
 
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I wonder if they responded to your online fault report or were working on a larger fault that affected many customers.
 
I had an issue about 2 weeks back, logged a call and a tech was there about 4 hours later :eek:
 
Wow, everyone's so impressed eh??

I know it's out of the norm for SA, and especially Telscum... but nonetheless it's actually supposed to be this way, no?
 
Wow, everyone's so impressed eh??

I know it's out of the norm for SA, and especially Telscum... but nonetheless it's actually supposed to be this way, no?

yes it is and actually sad that we are impressed with good service but hey at least there is progress
 
I cancelled my 4mbps ADSL account recently because of poor quality and poor reliability.

Now my phone line is also out most of the time.

They keep sending me sms's that they have fixed the line, but they never seem to do anything, and the line never gets fixed.

Incompetent Telkom idiots !

Don't know what I would do without Cell C, Skype and Inphonex (VOIP).

BTW, this is in the middle of Joburg, not in some out of the way location !
 
I wish! Our primary Business ADSL line was reported 5 times and was offline for 90% of the month due to a PAD0 response issue on the DSLAM. Line reset and they close the call. I was furiassssssss
 
My line went down on the 3'rd (was dead when I arrived at work).
Called and they "fixed" it by 3PM. 3:30 I was getting disconnects, latency issues and lots of other fun.

Called them twice a day since and it is still not right.

Last time they "Fixed" my line by dropping it from 4meg to 3meg.
 
They did nothing. They're busy mucking about with connections across the country at exactly 12pm; tonight sees another downtime, with local connection issues included.

Tracing route to strike.isgaming.co.za [196.38.180.25]
over a maximum of 30 hops:

1 25 ms 5 ms 1 ms 192.168.10.2
2 * * * Request timed out.
3 293 ms 291 ms 289 ms cdsl2-rba-vl2663.ip.isnet.net [196.38.73.25]
4 * * * Request timed out.
5 300 ms 298 ms 298 ms 196.26.0.61
6 288 ms 292 ms 293 ms core2a-bry-ge1-1-0.isnet.net [168.209.100.242]
7 307 ms 329 ms 344 ms 168.209.218.22
8 309 ms 299 ms 304 ms strike.isgaming.co.za [196.38.180.25]

Trace complete.

That's to a local IS Gaming server, the first hop, represented by those *'s, is a TelkomADSL one which typically has a ~30ms ping, and the next hop over will usually add another 25ms onto that.

Various international and local sites are inaccessible, and I'm confident this is not an issue with IS/Openweb, as this issue has come up multiple times in the past few months.


For a period of roughly two weeks, recently, I got an extra 120ms added onto the hop from the TelkomADSL hop to the IS network from exactly 7am on weekdays till 5:30pm on weekdays. This behaviour was also seen at some point during 2009, during which time I had to bother MrBEEP with an endless stream of mails in order to try and figure out where the problem was. In all calls made to Telkom, they deny any and all responsibility, claiming their network is running perfectly and that the only maintenance being done anywhere would not affect the connection between my line, the exchange I'm connecting to and the handover onto the other network(s) that I tested.

Telkom are messing around with something and they're not letting anyone know what, and it's starting to !@#$ me off.
 
dark ages

Maybe we not giving Pinky enough credit
well, take a look at www.netvigator.com , click on the English page and go to Fiber Direct
1000 Mbps download speed , no cap, R 380 per month, includes free 36 nOW TV streaming channels, 1 Gb mail store, free F-Secure, free wifi and free wifi modem 7.2 Mbps ++ etc

Virgin just announced it will offer 1.5 Gbps on its UK network.

Pinky should pull her finger out, make that hand and arm, from the tortoise bum.

HKG's Telkom equivalent CSL 1010 mobile cell network - 5,000 minutes per month for R140

want 4G ?
http://english.peopledaily.com.cn/90001/90776/90881/7212784.html

Time this country got real. :wtf:

http://www.mrgadget.com.au/gadget/2...1010-the-fastest-mobile-broadband-ive-tested/
Review of World’s First 4G LTE D-C Network by CSL 1010 – The Fastest Mobile Broadband I’ve Tested
Posted By Mr.Gadget Published in Network
8 Aug 2011


When I moved to Hong Kong to do some consulting work last year, I was slightly hesitant for many reasons. One of the lesser reasons was related to the state of their broadband network. I mean a tech blogger needs his speedy blogging connection right? After many years being with Australia’s premium network, Telstra, and having been given their latest Telstra Bigpond Ultimate USB Modem to review which hit 17Mbps, you can see why I feared going back to 1990 data connection speeds. Today I’m going to show you how Hong Kong more than meets my requirements with 1010′s newly launched 4G LTE D-C Mobile Data Network.
LTE Is The Next Generation – 4G is Arguable
For those who are unfamiliar with data network terminology, LTE stands for Long Term Evolution:
3GPP Long Term Evolution (LTE) is a standard in the mobile phone network technology tree that produced the GSM/EDGE and UMTS/HSPA network technologies.[1][2] It is a project of the 3rd Generation Partnership Project (3GPP), operating under a name trademarked by one of the associations within the partnership, the European Telecommunications Standards Institute.
The current generation of mobile telecommunication networks are collectively known as 3G (for “third generation”). Although LTE is often marketed as 4G, first-release LTE does not fully comply with the IMT Advanced 4G requirements. The pre-4G standard is a step toward LTE Advanced, a 4th generation (4G)[3] standard of radio technologies designed to increase the capacity and speed of mobile telephone networks. LTE Advanced is backwards compatible with LTE and uses the same frequency bands, while LTE is not backwards compatible with 3G systems.
As you can see from the above, there’s still some debate on whether LTE is actually 4G – some of IMT Advanced 4G requirements are that users in trains and cars should be able to achieve 100Mbps and stationary users should be able to connect at 1Gbps.
Therefore given the aforementioned, Hong Kong’s 1010 LTE D-C Mobile Data Network, where 1010 claim to be the world’s first, is not 4G because it’s maximum speed for all users including stationary is 100Mbps.

Regardless of this point, 100Mbps is unbelievably fast for a mobile broadband network!
To put things in context, go to http://www.speedtest.net and test your current data connection. Once done record it somewhere.
Now look at the below:

Boom! This was DOUBLE the speed I was able to achieve on the Telstra Bigpond Ultimate USB Modem that I tested a few months back.
Please tell me if you can get this type of connection on your 3G / 4G connection! I’ve used it in various locations in Hong Kong and I get an average of around 20Mbps.
Setup On CSL 1010 4G LTE USB Modem Was Easy
When I got my 4G LTE USB Modem, I was told that I was the first to get mine and that the network had only opened up to the public that day so despite the super easy installation on both Mac OS X and Windows 7 (I dual boot) I wasn’t able to connect to the network until 5 hours later. Having worked in the telcommunications industry for most of my IT career, I’m fully aware of the post-launch hiccups that can occur! So disregarding the initial network connectivity issue, setup of the CSL 1010 4G LTE USB Modem was a total breeze. The software used is your general data connectivity app which shows data settings, status and also allows one to send and receives SMSes.
CSL 1010 4G LTE Pricing Makes Australian Carriers Look Silly
After landing in Hong Kong, I’ve found CSL, Hong Kong’s premium network and partly owned by Telstra, more than satisfies my data needs. What’s more their data pricing is a lot cheaper! For example, I pay around AU$50 per month for unlimited data and approximately AU$20 per day (unlimited data) when roaming overseas at one of CSL’s partners. Compare this to to Telstra who charge me AU$69.95 per month for 12GB and charge AU$15 per MB when roaming overseas – Optus data roaming charges are even more ridiculous, charging AU$20 per MB. Just put clarify things a bit more, on a normal day browsing the web, emailing and social media overseas which takes around 300MB for me, that would cost around AU$6,000 per day (Optus rates).
Again let me re-iterate, the same day’s of international roaming with CSL Hong Kong would cost only AU$20 and I get UNLIMITED Data.
Congratulations to CSL 1010 Hong Kong for leading the world, especially Asia in successfully implementing cutting data technology and at such a great price!
(big thank you also for reducing my lag while gaming!)

The tester above had a download speed of almost 39 Mbps.

Here is the link for the curious and envious:

http://www.1010.com.hk/4GLTE/10104GLTE/plan_e.html
R410 per month unlimited 4G LTE

http://www.1010.com.hk/4GLTE/10104GLTE/index_e.html
 
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You're comparing wholly different economies. Yes, internet in South Africa is technically overpriced, but there are many factors that have to be dealt with in this country currently that simply aren't considerations in countries SA's being compared to.

If you're going to compare apples, it needs to be against other apples, not against oranges.
 
You're comparing wholly different economies. Yes, internet in South Africa is technically overpriced, but there are many factors that have to be dealt with in this country currently that simply aren't considerations in countries SA's being compared to.

If you're going to compare apples, it needs to be against other apples, not against oranges.

I would say melons, not oranges.
It seems you are happy with your overpriced legal theft that takes place here by the communications companies.
SA could have the same technology swiftly if they chose to invest in the required equipment and stopped ripping off the public.

Ok here is an orange for you:
http://www.cn-c114.net/2503/a605641.html
India ready for 4G in 2012

but why compare India when 4G is already here in SA:
http://www.fin24.com/Companies/Vodacom-puts-4G-on-trial-20100618
 
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You're still comparing wholly different economies. Think about where South Africa is situated geographically and what roles it plays in the world's economies. A strong internet infrastructure within SA isn't as important to the rest of the world as, say, many countries in Europe having strong infrastructures, countries in south-east Asia, or America having strong internet infrastructures.

You're only looking at the local picture, and I can tell you now, those that are primarily complaining about high internet costs here in SA are seldom concerned with what's accessible to them locally; they only want what's located outside of SA.

Wireless technologies are also wholly different from wired ones, while wired carriers for local infrastructure may still be necessary, so those operating wireless services are often, at least to some extent, reliant on the wired infrastructure providers that in turn rip them off.


At what point did I imply that I'm 'happy' with how overpriced our internet services are in SA? I simply indicated that I'm not so naive to think that just because a particular kind of service is better and cheaper in another country, it should automatically be possible for it to be as cheap and as good in this country, the way you seem to be.
 
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