This is just a warning to those of you considering ADSL/broadband as a connection solution. In spite of all the advertising, including envelope inserts, print media, radio and TV, Telkom has no intention of letting you play online games even on their own (SAIX-based) servers.
For 2 years I have been happily playing on the SGS servers with average pings of 45. 6 weeks ago everything changed. My ping is now NEVER below 150, thus making playing impossible. Due to a personal crisis in my life I waited 4 weeks before logging a fault.
I won't go into the PT involved in logged a fault ticket - you all know about that anyway. Suffice to say after much effort and hours on hold a ticket was eventually opened. A technician reset the DSLAM, changed my port on the DSLAM but nothing was resolved. For two weeks I have been getting daily calls from Telkom wanting to close the ticket and I have refused since the problem was not resolved.
Today a technician arrived at the house to PROVE that the problem was not theirs. He was unable to get his notebook to connect at all and phoned for somebody to come and help him. Help eventually arrived and after 30 minutes to a cell phone ON MY PHONE LINE they managed to get their notebook connected. He went to the Telkom URL and downloaded the test file which came down at an average of 50kps. He informed me that this was fine for my 512k line and he was closing the ticket.
I asked to show him the problem on his notebook and opened the command prompt and pinged saix.net - it averaged 167 then I tried telkomsa.net - it timed out. At this point he said that is not their problem and that he can download the test file on his notebook and this PROVES THAT THERE IS NOTHING WRONG WITH MY LINE! He admitted he didn't know what ping command is and had never seen it before.
The interesting thing is, is that everybody on the Wavecrest exchange with ADSL lines is affected and Telkom are refusing to fix the problem. Does anybody please have any ideas what I should do next? I have filed an account dispute since I cannot use the line for the purpose it was installed and I have requested that I get 50% refunded on my line rental until the problem is resolved.
For the record, I have tested using an unshaped guest account supplied by the Telkom ADSL helpdesk and get the same result. The line has been tested by 2 technicians and has no noise or faults. The following ISPs all give the same error: Intekom, MWeb, Axis and Atlantic. However moving my computer to the 293-xxxx area of Jeffreys Bay resolves the problem instantly.
For 2 years I have been happily playing on the SGS servers with average pings of 45. 6 weeks ago everything changed. My ping is now NEVER below 150, thus making playing impossible. Due to a personal crisis in my life I waited 4 weeks before logging a fault.
I won't go into the PT involved in logged a fault ticket - you all know about that anyway. Suffice to say after much effort and hours on hold a ticket was eventually opened. A technician reset the DSLAM, changed my port on the DSLAM but nothing was resolved. For two weeks I have been getting daily calls from Telkom wanting to close the ticket and I have refused since the problem was not resolved.
Today a technician arrived at the house to PROVE that the problem was not theirs. He was unable to get his notebook to connect at all and phoned for somebody to come and help him. Help eventually arrived and after 30 minutes to a cell phone ON MY PHONE LINE they managed to get their notebook connected. He went to the Telkom URL and downloaded the test file which came down at an average of 50kps. He informed me that this was fine for my 512k line and he was closing the ticket.
I asked to show him the problem on his notebook and opened the command prompt and pinged saix.net - it averaged 167 then I tried telkomsa.net - it timed out. At this point he said that is not their problem and that he can download the test file on his notebook and this PROVES THAT THERE IS NOTHING WRONG WITH MY LINE! He admitted he didn't know what ping command is and had never seen it before.
The interesting thing is, is that everybody on the Wavecrest exchange with ADSL lines is affected and Telkom are refusing to fix the problem. Does anybody please have any ideas what I should do next? I have filed an account dispute since I cannot use the line for the purpose it was installed and I have requested that I get 50% refunded on my line rental until the problem is resolved.
For the record, I have tested using an unshaped guest account supplied by the Telkom ADSL helpdesk and get the same result. The line has been tested by 2 technicians and has no noise or faults. The following ISPs all give the same error: Intekom, MWeb, Axis and Atlantic. However moving my computer to the 293-xxxx area of Jeffreys Bay resolves the problem instantly.
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