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Hoping someone can help put me in contact with someone to resolve my issue...
At 21-07-17 17:36 i logged a fault with Telkom about my 4mb line that only syncs at 2.4 to 2.8mbs.
They have sent numerous technicians to my house all telling me a slightly different story.
They test my line then work their way back to the exchange.
They would tell me some crap story about resetting the port or switching me to another port and nothing would change.
Then I would follow up and tell them that nothing has changed.
This cycle would repeat itself over the course of a few months.
Eventually i got a call one day from a Telkom rep and I was finally told that there was an unexplained noise on my line.
Some days later a technician came to my house again. I explained the issue after which he proceeded to do the same tests again.
What was different this time around was that he told me that at the green box up the road he was getting 4mbs speeds but at my house, 2.4mbs.
This led me to believe that the problem existed between the box and my house.
After lots of back and forth communication, it was finally agreed that the problem was the cable.
After bugging Telkom for more weeks thereafter, someone finally called me to tell me that they can't do anything and that I should downgrade to a 2mb line.
This is not an acceptable response.
All I need is for them to lay a new cable from the box to my house.
Why is this so difficult?
Does anyone have a solution for me?
Please?
Thanks
Telkom Ref: 113AWK210717
Hoping someone can help put me in contact with someone to resolve my issue...
At 21-07-17 17:36 i logged a fault with Telkom about my 4mb line that only syncs at 2.4 to 2.8mbs.
They have sent numerous technicians to my house all telling me a slightly different story.
They test my line then work their way back to the exchange.
They would tell me some crap story about resetting the port or switching me to another port and nothing would change.
Then I would follow up and tell them that nothing has changed.
This cycle would repeat itself over the course of a few months.
Eventually i got a call one day from a Telkom rep and I was finally told that there was an unexplained noise on my line.
Some days later a technician came to my house again. I explained the issue after which he proceeded to do the same tests again.
What was different this time around was that he told me that at the green box up the road he was getting 4mbs speeds but at my house, 2.4mbs.
This led me to believe that the problem existed between the box and my house.
After lots of back and forth communication, it was finally agreed that the problem was the cable.
After bugging Telkom for more weeks thereafter, someone finally called me to tell me that they can't do anything and that I should downgrade to a 2mb line.
This is not an acceptable response.
All I need is for them to lay a new cable from the box to my house.
Why is this so difficult?
Does anyone have a solution for me?
Please?
Thanks
Telkom Ref: 113AWK210717
