Silvatyrant
Active Member
Since the inception of my ADSL service with AH I have been experiencing issues where my line would desync about once every couple of hours or so. I did not get a stable sync at 4096kbps, but rather somewhere just under 4Mbps. Only to later desync...
I used to notice that on Saturday mornings my line would sync but a PPPoE link would not be created (no authentication). Sometimes using the AH "Tweak my line" utility would fix it, sometimes no luck.
I did log a ticket with AH of which I didn't not receive a single lick of feedback.
I also approached the TelkomZA rep on these forums to assist. TelkomZA was very helpful and confirmed that there is a problem on my line from what he/she could see and that based on my distance from the exchange I should be syncing happily between 4 and 6 MBps. He/she logged a problem ticket on Telkom's end. I was contacted by a technician who stated that the reason my link was so bad was due to my distance from the exchange (I think these guys have pre formulated responses). When I eventually convinced him that it must be an issue on my line specifically as I had friends in the same area who should be a bit further than I am from the exchange with a stable 4MBps line, he obliged to take a look. He said he would check the next day (16 Dec 2013, I believe - the public holiday). I never heard from this gentleman again.
On New Year's eve I had a full day where my line would just not sync at all. I did not have internet for a single moment on 31 Dec 2013. The next day, all was back to normal.
Fast forward to yesteday, same issue as 31 Dec. No syncing throughout the day. I lurked on the forums to check if anyone else seemed to be having the same issues. Negatory... I PM'd TelkomZA again and remembered that he had logged a support ticket for me. I thought, "lemme follow up on this - maybe they're working on my line". But low and behold, when I check the reference through the Telkom application on my phone, it says that the support ticket has been closed. What a surprise.
Afrihost, I am now at wits end. Without internet. With the same issue for months and now it has worsened. Please, you guys need to run with the ball on this one. Your ability to manage the client's line with Telkom is a perceived VAS which could make or break your rapport.
I used to notice that on Saturday mornings my line would sync but a PPPoE link would not be created (no authentication). Sometimes using the AH "Tweak my line" utility would fix it, sometimes no luck.
I did log a ticket with AH of which I didn't not receive a single lick of feedback.
I also approached the TelkomZA rep on these forums to assist. TelkomZA was very helpful and confirmed that there is a problem on my line from what he/she could see and that based on my distance from the exchange I should be syncing happily between 4 and 6 MBps. He/she logged a problem ticket on Telkom's end. I was contacted by a technician who stated that the reason my link was so bad was due to my distance from the exchange (I think these guys have pre formulated responses). When I eventually convinced him that it must be an issue on my line specifically as I had friends in the same area who should be a bit further than I am from the exchange with a stable 4MBps line, he obliged to take a look. He said he would check the next day (16 Dec 2013, I believe - the public holiday). I never heard from this gentleman again.
On New Year's eve I had a full day where my line would just not sync at all. I did not have internet for a single moment on 31 Dec 2013. The next day, all was back to normal.
Fast forward to yesteday, same issue as 31 Dec. No syncing throughout the day. I lurked on the forums to check if anyone else seemed to be having the same issues. Negatory... I PM'd TelkomZA again and remembered that he had logged a support ticket for me. I thought, "lemme follow up on this - maybe they're working on my line". But low and behold, when I check the reference through the Telkom application on my phone, it says that the support ticket has been closed. What a surprise.
Afrihost, I am now at wits end. Without internet. With the same issue for months and now it has worsened. Please, you guys need to run with the ball on this one. Your ability to manage the client's line with Telkom is a perceived VAS which could make or break your rapport.
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