Telkom lines down in Sydenham JHB

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MartyMarts

Spontaneous Interruption
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Anyone living in and around Sydenham JHB (Orange Grove, Sandringham, Fairmount, Highlands North, Norwood etc.) having issues with their Telkom lines being down since the beginning of April? I reported my line down on the 1st of April, Telkom technician came out on the 6th and after doing some 'fault finding' declared that some underground cables were wet had to be repaired/replaced. The latest from 10212 is that the fault has been handed over to the cabling dept and that they are working on the problem and that I'm one of many customers affected... I have an 011 485 .... number.

Any idea at how long it would take to 'repair/replace' these magical underground cables?

Fault number: 1905CRZ010410 which was escalated on the 12th of April.

The sad part is that I ordered the line on the 22 March, Telkom guy came out and installed it on the 26 March, I requested it to be ADSL enabled on the 30 March, Telkom called on the 1st April to say it had been done. Awesome turn around time I thought. I get home in the evening on the 1st of April and my line is completely dead. Grrrr!!!!

All I'm doing now is calling 10212 every second day to hear the same story.

:mad: :mad: :mad:
 
I am close to Highlands North, I live in Sunningdale, I'll be honest, I havent experienced this, altho the quality of copper to the exchange is crap! there is definately something wrong with it ie corroded due to being wet. I have spoken to numerous people at Telkom, even the Operational Manager for my area, and he said thats its nearly impossible to get them to replace the copper cable unless there are sufficient users complaining. Im going to continue bugging them until something is done.
 
I stay in Norwood and no problems there...
 
Quick Update

My BIL (who works @ Telkom) made a few calls yesterday. Telkom technician came out yesterday, disappeared, did some magic and I've been hooked up since then. I now have access to the interwebs. Yay!!

BIL's that work @ Telkom. . . FTW!! :)
 
Merenwenrago said:
well try get your BIL to fix my line been trying to get telkom to do it for years
Click to expand...

What's wrong with your line? You're in PMB (my home town) and we live in JHB so not sure if he can help with 'long distance' queries...
 
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