Long story short.
Trying to transfer an Uncapped LTE contract (R599 per month) contract over from the previous subscriber to my name. The contract has past it's 24 month period and billing is now on a month to month basis.
Been to the local Telkom store 3 times.
First time for the initial transfer along with the current subscriber. Filled in all the forms, submitted completed forms along with proof of address, bank statements, payslip. Few days later called Telkom to find out if the contract has been transferred. Was told the application was declined due to some or other arrears picked up during the credit vetting. Was told to contact credit bureau. Did that and they said all was clear. Didn't expect a credit problem because just got approved finance for a new car.
Second store visit went in to chase the issue down and try and get it resolved. Was then told a different story. Was told that my credit score is too low and that's the reason for the application being declined. Told them thats highly unlikely as I've had previous mobile contracts with telkom as well as a current DSL line as well as clear credit scores from the credit bureau. was told to reapply
Third visit to the store. Resubmitted all documents.
Now I'm fully expecting them to come back with a whole new story and possibly declining once again.
Something is just not adding up and I'm starting to suspect they would rather not do a transfer on the contract and would prefer a contract cancellation as the monthly sub on this particular early deal is now R525 a month for uncapped LTE.
Has anybody else experienced anything similar perhaps? If so, any idea how I can get this contract transferred to my name or who I can escalate this to?
TLDR : Telkom messing me about with all sorts of nonsensical stories and I strongly suspect they simply don't want to transfer this particular type of uncapped LTE contract and would rather it be cancelled.
Trying to transfer an Uncapped LTE contract (R599 per month) contract over from the previous subscriber to my name. The contract has past it's 24 month period and billing is now on a month to month basis.
Been to the local Telkom store 3 times.
First time for the initial transfer along with the current subscriber. Filled in all the forms, submitted completed forms along with proof of address, bank statements, payslip. Few days later called Telkom to find out if the contract has been transferred. Was told the application was declined due to some or other arrears picked up during the credit vetting. Was told to contact credit bureau. Did that and they said all was clear. Didn't expect a credit problem because just got approved finance for a new car.
Second store visit went in to chase the issue down and try and get it resolved. Was then told a different story. Was told that my credit score is too low and that's the reason for the application being declined. Told them thats highly unlikely as I've had previous mobile contracts with telkom as well as a current DSL line as well as clear credit scores from the credit bureau. was told to reapply
Third visit to the store. Resubmitted all documents.
Now I'm fully expecting them to come back with a whole new story and possibly declining once again.
Something is just not adding up and I'm starting to suspect they would rather not do a transfer on the contract and would prefer a contract cancellation as the monthly sub on this particular early deal is now R525 a month for uncapped LTE.
Has anybody else experienced anything similar perhaps? If so, any idea how I can get this contract transferred to my name or who I can escalate this to?
TLDR : Telkom messing me about with all sorts of nonsensical stories and I strongly suspect they simply don't want to transfer this particular type of uncapped LTE contract and would rather it be cancelled.
