Telkom LTE Data Packages Data Exhausted Remarkably Quickly

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redbaron

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I started off with a 7.5 GB LTE package for several months and ran out of data approximately 3 days before the end of the month, and purchased out of bundle additional data. I then upgraded to a 20 GB LTE package and on the first month of usage the data was exhausted on or about the twelfth of the month. The router is secured with a password and our home usage is minimal and has remained constant. No downloading of movies or music from Pirate Bay, for example, at all or a sudden increase in online activity. When I called Telkom they simply inform me that my data is "used up". I simply cannot understand how I could use approximately10 GB of LTE data for over 3 months and suddenly when I upgrade my package I use up 20 GB before half the month is complete (no teenagers etc!). I am suspicious about the accuracy of my alleged usage. Does anyone else experience this problem? I am aware of the purported "speed" of LTE and how data usage supposedly increases because of this, but as my data usage has remained the same and I have a history of fairly constant data usage over several months, this sudden exhausting of a package twice the size is inexplicable.
 
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100GB used to last us a month and then suddenly after 25 days there nothing left and this is the 2nd month.
 
YouTube adjust video quality automatically according to the connection speed. Expect much higher data consumption on the faster link when Flash Player/Skype is enabled. I use LTE for last 6 months and I didn't noticed more wasteful usage, but I stay away from YouTube and similiar Websites. And Flash player is disabled.
 
sajunky said:
YouTube adjust video quality automatically according to the connection speed. Expect much higher data consumption on the faster link when Flash Player/Skype is enabled. I use LTE for last 6 months and I didn't noticed more wasteful usage, but I stay away from YouTube and similiar Websites. And Flash player is disabled.
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It's true we average 5 gig/day on a 1 meg adsl line and I expect it to jump to 20 gig when our router gets delivered.
 
What router are you using for your LTE connection? I know with the B593s it can show you usage stats on the main admin page. You can use that utility to monitor data as measured by your CPE itself and also remember to reset it at the first of the month. My thinking is you are not being cheated on by the ISP, LTE is just so fast if you are into streaming (both audio and video) everything will adjust to the best quality possible and that is going to consume much more data. So just to confirm try use internal usage monitoring tools (if available) or any other tools
 
Don't think so.
Check usage router versus Telkom. They have to compare.
This is how I check my usage. I don't see any problems.

Friend of mine Apple device got hold of his data, via Wi-Fi. Till he stopped auto updates. :D
 
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Definitely something wrong. As per original message, 20GB gone in half a month. I purchased 5GB yesterday at a Telkom store and we only got home late in the pm. By 7am the NEXT morning the data was, according to Telkom, finished! This is IMPOSSIBLE and one is completely helpless. Telkom simply repeat the mantra, the data, she is gone! So I'm tied into a 2 year contract with data simply disappearing and nothing I can do about it.
 
redbaron said:
Definitely something wrong. As per original message, 20GB gone in half a month. I purchased 5GB yesterday at a Telkom store and we only got home late in the pm. By 7am the NEXT morning the data was, according to Telkom, finished! This is IMPOSSIBLE and one is completely helpless. Telkom simply repeat the mantra, the data, she is gone! So I'm tied into a 2 year contract with data simply disappearing and nothing I can do about it.
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Something on your network is chewing the data..... you need to find it.....

The best thing you can do is install traffic monitors on your machines and try find the culprit...
Have you upgraded to Windows 10 recently? Watch Youtube much? etc etc...
 
No, none of these and no one was home. I also have 20GB night surfer and about 500mb is used so this makes it even more obvious that the probability is hat Telkom' s measurement of data is wrong. 5GB between 11:40am and midnight with minimal usage by the occupants? Can't be! 7 year old was watching a few low res Minecraft videos...nothing out of the ordinary.
 
Well then install the network monitoring tools to actually be 100% sure of this rather than just assuming...
 
sajunky said:
YouTube adjust video quality automatically according to the connection speed. Expect much higher data consumption on the faster link when Flash Player/Skype is enabled. I use LTE for last 6 months and I didn't noticed more wasteful usage, but I stay away from YouTube and similiar Websites. And Flash player is disabled.
Click to expand...

You set the default quality to the lowest setting on YouTube. I'm on 50GB package and I watch a fair amount of YT with no issues at all.
 
redbaron said:
I started off with a 7.5 GB LTE package for several months and ran out of data approximately 3 days before the end of the month, and purchased out of bundle additional data. I then upgraded to a 20 GB LTE package and on the first month of usage the data was exhausted on or about the twelfth of the month. The router is secured with a password and our home usage is minimal and has remained constant. No downloading of movies or music from Pirate Bay, for example, at all or a sudden increase in online activity. When I called Telkom they simply inform me that my data is "used up". I simply cannot understand how I could use approximately10 GB of LTE data for over 3 months and suddenly when I upgrade my package I use up 20 GB before half the month is complete (no teenagers etc!). I am suspicious about the accuracy of my alleged usage. Does anyone else experience this problem? I am aware of the purported "speed" of LTE and how data usage supposedly increases because of this, but as my data usage has remained the same and I have a history of fairly constant data usage over several months, this sudden exhausting of a package twice the size is inexplicable.
Click to expand...

You can log into myTelkom with your username and password to check your available balance as well.
 
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