Telkom meeting: your suggestions needed!

I have to agree with doobiwan... It's not like the problems we deal with with Vodacom3G where people say "my reception is bad" "I need an external ariel, what should i get?"

It would be like saying "Vodacom's prices are crap. fix them."

I don't believe for one second that Telkom aren't aware of the reasons most people here are pissed off:
- cap
- shaping
- unknown contention ratios
- price
- anti-competative behaviour (telkom internet, hard caps, line rental)
- line rental again
- speed
- isp's limitations in providing competitive adsl options
- international bandwidth cost

I know this doesn't answer your question as to the structure of how we should interact with a Telkom rep, I just don't know what interactions we can expect to have that will be of value?

The issues listed above are the problems we're all facing (not all the problems, but I think the major ones - I've missed some I'm sure). They're also things Telkom is doing intentionally, so its not like they don't know that is the way things are.
 
Afrikane said:
To avoid a slanging fest I think the mods should compile a list of questions from members and run a closed thread, only allowing the Telkom Rep and the mods to post. The Telkom Rep would have to be technically au fait with broadband issues and not some marketing drone. He/She would also need to hold a senior postion so as not to have to revert to higher authority for every question posed.
Click to expand...

Seconded.
 
Just under NO CIRCUMSTANCES give the Telkom representative moderation rights on this forum. I bet you they'll push for something like that
 
Afrikane said:
To avoid a slanging fest I think the mods should compile a list of questions from members and run a closed thread, only allowing the Telkom Rep and the mods to post. The Telkom Rep would have to be technically au fait with broadband issues and not some marketing drone. He/She would also need to hold a senior postion so as not to have to revert to higher authority for every question posed.
Click to expand...


To RPM,
lol dude saw this one coming ages ago....already made comments then but ill repeat myself. I believe ppl should apply for acceptance to get to post in the closed forum section. or only have certain ppl posting in the forum and others can only view. Might be good idea to see if telkom dude can irc or not and do in the channel and kill everyone back to no voice and then moderate channel so that ppl have to pvt u to ask if they can ask questions etc. just a thought.

Plus i believe ppl should consider that not everyone has high enough amount of posts to be myadsl masta so considering ppl that have inputted alot and considering the ppl that havent and are trying one needs to hear them also......ie ME :rolleyes: lol .

Well i hope somehow i can help u all and keep this a mature topic with mature content..

Btw we have about 160 ppl in the channel now registered on shadowfire.
 
As long as all forumites can contribute.
Ive got a feeling this rep. is not going to have anything positive to contribute to the forums. He will deny all accusations. He wont disclose any worthy information... well lets wait and see
 
snoopy_inc said:
To RPM,
I believe ppl should apply for acceptance,,,
Click to expand...
No offence chum, but my application goes off every month in the form of money to Telkom. :)

*A QnA forum where everyone poses questions whenever they like.
*From this forum rpm and/or his assigned interrogators can then formally pose the questions that they deem constructive from this forum to the Telkom minion in the dedicated Telkom forum (restricted access)
*A suitable time frame for an answer should be agreed as well.

And just incase you all missed it, perhaps an SNO rep in the same place for some spice, or if frowned on, pose the same questions to the SNO in their own forum! :D
 
How many years does the rep have to answer 1 question a day from 6 000 members?

Maybe the Mods could select five best questions submitted each day for the Telkom rep to answer.

Otherwise I believe this exercise will become unmanageable.
 
It is my opinion that it would be pointless debating contentious issues such as pricing and bit capping with a Telkom representative on this forum. These are strategic business issues and I doubt whether Telkom will be willing to enter into a meaningful discussion about these matters on a public platform. In any event, I feel that these issues are better addressed by putting pressure on Telkom through other means such as complaints to ICASA, exposure in the media and lobbying to relevant parties.

Instead I suggest that this opportunity be used to address issues that could be of immediate practical value to forum members. There currently are no guaranteed service levels associated with the Telkom ADSL service. Perhaps the Telkom representative and forum members could draw up a set of 'soft' service levels covering the key areas of ADSL service delivery (installation, downtime, speed). The Telkom representative should then undertake to investigate specific cases where these service levels are not met and report back on the results. I think that this type of approach could potentially benefit not only forum members but could also be of value to Telkom as it would act as a quality check on their internal processes.

This should not preclude general discussions and questions but I think that a structured approach such as the one outlined above will help prevent the forum being just a venue for Telkom bashing, obviously assuming that the Telkom representative is genuinely trying to help.
 
erm....

my point is that we have like 6000 + member and to get everone to post question would be an administration nightmare.

My point that i was trying to make is that we need to get acceptance to be ppl to post quesitons.

IE. have a steeping stone effect


ie a small group will listen to the masses then pass the relevant information onto higher sources if i have been "accepted" by doing so we eliminate a huge amount of work load for RPM and the mods.

so effectivley a small amount of ppl will be doing the work which leaves the main men to do there own things and carry on with the respective fight and not get to side tracked on this matter. For all we know that is what telkom is trying to do.


Thinking out loud again.................:p
 
I suggest forumites post questions to mods perhaps on a separate forum who then put them to the T rep after extracting the swear words etc. Exposing a T rep to the unmoderated wrath of the forumites (however justified) will never work.
 
noone said:
Just under NO CIRCUMSTANCES give the Telkom representative moderation rights on this forum. I bet you they'll push for something like that
Click to expand...
Seconded. Having T have any sort of moderation rights on MYADSL in ANY FORM WHAT SO EVER must not be allowed.
 
In the meeting ask exactly what issues the rep will be able and allowed to comment and answer... so if prices, caps or what ever questions are not allowed to be answered, for what ever reason, we know what to avoid asking them. (May reduce moderation?)
 
Scooby_Doo said:
In the meeting ask exactly what issues the rep will be able and allowed to comment and answer... so if prices, caps or what ever questions are not allowed to be answered, for what ever reason, we know what to avoid asking them. (May reduce moderation?)
Click to expand...
I agree - make the rules and post them - any post not complying with the rules must be deleted.

I am sceptical as to what benefit there will be but at least their willingness to participate is a positive.
 
Exactly how long is this rep going to stay with us?
Say after a few months are we still going to be posting our questions we want answered, to a mod to post them for the telkom rep to read
 
Just wondering what would be the point. If it was a technical person answering technical queries maybe, but otherwise what purpose would a representative serve? Telkom is secretive and has already demonstrated they're happy to alienate their customers by robbing them blind. Is having a representative here really going to make them understand the long-term mistake they've made?
 
I personally don't believe that it will resolve anything. Telkom sees this forum as biased anyway and will, more likely than not, simply appoint a well trained drone as a rep. Telkom has been playing lots of games for many years. Who here really believes they have pure intentions in anything?

Sounds paranoid, I know, but this is Telkom after all.

Besides, most will want to vent their anger, and as such the moderators will be up to their ears in deleted posts.
 
* Cap
* Shaping
* Price
* Speed

Unless he can fix the above, I couldn't care if they provided Thabo Mbeki as their representative.
 
I think there should be an open forum for people to post questions in, then the moderators can pick a question and post it into the official (but closed) telkom answers forum, Telkom can then answer the questions put forward, with a limit to perhaps one a week (because we know they aren't the fastest after all).

The Telkom rep could wonder into other forums/posts but doing so at their own peril.
 
Please bear in mind that the rep will actually have to be someone in the higher ranks, Telkom blocks Internet access to most of their employees.
 
Hey neio, how do you know? :eek:

Actually, not true. Friend works in the data centre in Centurion, and he says that they can access most of the net, although quite a lot of sites are blocked. But... MyADSL is not one of them! :eek: Hellkom is! :p
 
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