every month there is 2 to 3 Rand worth of charges, that i don't know where they come from, since sms's and calls evn though never go over the allowed calls or sms's and is there a way to contact Telkom billing or is covid a way for the company to not have customer service reps anymore
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Telkom Mobile Billing FAQ
- Thread starter Telkom
- Start date
lkswan747
Expert Member
Unable to purchase LTE data! Website gives a Card Transaction Error, this has been my experience since yesterday morning!
MrJacques
Expert Member
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Try via your bank. E.g. with FNB you can purchase prepaid airtime and LTe bundles on the app.
lkswan747
Expert Member
Decarin
Expert Member
Small question: Who do I email when a manual payment is not reflecting in my account?
The Helpdesk said I must email [email protected] but I think I may have taken the email address down wrong.
The Helpdesk said I must email [email protected] but I think I may have taken the email address down wrong.
Decarin
Expert Member
I have the correct email: its [email protected]
Decarin
Expert Member
Okay at some point this month Telkom has closed their call centre (180 or 081 180) so now it appears you can't speak to anyone at Telkom with regards to billing.
The new thing is to use a WhatsApp bot for customer service which is great up until you try to log a billing dispute, the advice given is "call the call-centre on 180" which is no longer operational.
That's quite a fail with a capital F
The new thing is to use a WhatsApp bot for customer service which is great up until you try to log a billing dispute, the advice given is "call the call-centre on 180" which is no longer operational.
That's quite a fail with a capital F
Decarin
Expert Member
FYI and PS and whatnot....
Billing issues can be resolved the following way:
1. WhatsApp Telkom (081 160 1700)
2. Option 10 (Troubleshoot)
3. Click the link to go to the web app
4. Click "Help" in the General section. This takes you to chat bot they call "Clevva"
5. Billing and Payments
6. Billing Disputes
7. Choose your reason whatever applies to you
8. Someone from the call centre will give you a call to chat to you and you can give them the full story and walk them through what happened.
9. If you have done this once already, repeat this process and escalate the issue. Someone else will call and sort you out.
I'm quite happy that my issue has (finally) been resolved, I hope this helps someone else down the line.
Billing issues can be resolved the following way:
1. WhatsApp Telkom (081 160 1700)
2. Option 10 (Troubleshoot)
3. Click the link to go to the web app
4. Click "Help" in the General section. This takes you to chat bot they call "Clevva"
5. Billing and Payments
6. Billing Disputes
7. Choose your reason whatever applies to you
8. Someone from the call centre will give you a call to chat to you and you can give them the full story and walk them through what happened.
9. If you have done this once already, repeat this process and escalate the issue. Someone else will call and sort you out.
I'm quite happy that my issue has (finally) been resolved, I hope this helps someone else down the line.