Telkom Mobile Billing FAQ

Missy G

New Member
Joined
Mar 12, 2018
Messages
2
I wanna know the estimation of my contract cancelation fee, I'm left with 9 months. how do I do that because I'm sick and tired of this contract and the bad service I have received from Telkom consultants since last year September. This has proved to me how little Telkom cares about its customers. I'm currently paying for data that I cannot use since both my simcards are suspended and somehow no one can undo the suspension on them. My account has been up to date since the day I entered into this contract, I encountered a problem with fraud on my account early September 2017 and since then it has been endless calls, and back and forth emails without any results. I took the matter to ICASA and only did I get a lousy feedback. I'm still paying my account for nothing. I wouldn't recommend Telkom to even my worst enemy.
 

Missy G

New Member
Joined
Mar 12, 2018
Messages
2
I'm tired of my contract with Telkom, I just want to know the estimation of the cancelation fee. I'm left with 9 months with a monthly fee of R158 pm. Make it quick because I feel that I have endured enough emotional and financial trauma from Telkom and its clueless incompetent consultants.
 

djbrendan

Expert Member
Joined
Apr 26, 2012
Messages
2,792
Anyone know how the cancellation works and what fee is applied ?

Want to get the cash ready, don't want my lg g5 anymore. Mate 10 or S9
 

PamelaW

Active Member
Joined
Jun 19, 2019
Messages
39
it is two weeks now that i have been double debited, i have been speaking to several consultants , one even put the phone down in my face , i was told that the money was refunded into my account and it would take 3 working days, then 48 hours and now 10 working days, i was now told that the cash was credited into my 8ta account and that they debited off the credit for this month already and i signed for a debit order for the 31st, i am busy with the newspapers now to make all people aware of the bad service so that no other person should have this bad experience as i did,
What is an 8ta account please?
 

rinorobert

Well-Known Member
Joined
Jul 25, 2009
Messages
270
@TelkomZA

How can I change my debit order details from my Nedbank account to my FNB account.

Please can you assist me in the process that needs to be followed.
 

irBosOtter

Expert Member
Joined
Feb 14, 2014
Messages
2,374
I took a R99 a month contract out a few months ago, 10Gb. Never used up all 10Gb in a month, just a backup sim.

First month, R99, second month, R289, 3rd month, R399... and Telkom still can't tell me why they are billing me crazy amounts for nothing....
Sim not even in a router for the past 2 months, not that they said it was data usage, portal does show 0 usage
 

Kabeljou

New Member
Joined
Dec 5, 2019
Messages
3
1. First invoice pro-rata explanation

Determine the daily amount of a monthly charge being prorated by dividing it by the number of days in the month the service is applied for. The resulting number is the daily amount.

Example:
Based on a 30 day bill cycle and a monthly recurring charge of R300, the daily amount is R10 (R300/30 days = R10). Determine the number of pro-rated days. The monthly service charges begin the day service is activated.
Example: Application date = 20th day of a cycle which means there are 10 pro-rated days. Multiply the daily amount by the number of days being pro-rated. This gives you the total pro-rated amount.
i.e. R10 x 10 days = R100.

Your first subscription will then show as R400 as you will be paying for the previous month’s pro-rated subscription (R100) as well as the current month’s subscription (R300).

What is pro-rated?
  • Subscription Fees
  • CLIP/CLIR
  • Free minutes
  • Free SMSes
What is not pro-rated?
  • Itemised Billing
2. Overdue account manual payments and payment allocations

Steps using the bank approved beneficiaries list on internet banking:
  1. Select Company,
  2. Select Telkom,
  3. Add the Beneficiary Statement Description as: 8ta 19 digit number from the back of the invoice.
EFT (internet banking) or direct bank deposit details:
  • Name of the bank: Absa
  • Account number: 4076155598
  • Branch code: 632005
  • Beneficiary Statement Description: 8ta 19 digit number from the back of the invoice
Proof of payment should be provided to:
  • Fax number: 088 012 311 3872
  • Email: social@8ta.com with subject line: MyBB <username> Proof Of Payment
  • An 8ta/Telkom store
Proof of payment must be accompanied by the following information:
  • Name and surname
  • ID/Passport number
  • Alternate contact number
  • Email address
  • 8ta mobile number
  • 8ta account number being paid

3. Change of billing address or bill Format (email or post)

Documentation required:
  • Copy of the 8ta account holder’s ID/Passport
  • Letter with summary of change required including account holder’s signature
Letter must be accompanied by the following information:
  • Name and surname
  • Alternate contact number
  • Email address
  • 8ta mobile number
This information should be provided to:
  • Fax number: 088 012 311 387
  • Email: social@8ta.com with subject line: MyBB <username> Change of bill format/address
  • An 8ta/Telkom store

4. Debit order date change (15th, 20th, 25th or last working day of the month):

Documentation required:
  • Copy of the 8ta account holder’s ID/Passport
  • Letter with summary of change required including account holder’s signature
Letter must be accompanied by the following information:
  • Name and surname
  • Alternate contact number
  • Email address
  • 8ta mobile number
This information should be provided to:
  • Fax number: 088 012 311 387
  • Email: social@8ta.com with subject line: MyBB <username> Debit order date change
  • An 8ta/Telkom store
  • Calling 081 180 with verbal authentication checks and ID/passport verification (free call from your 8ta number)

5. Debit order disputes and refund requests

Documentation required:
  • Copy of Bank Account holder’s ID/passport
  • Stamped bank statement reflecting 8ta debit order amount and debit order reference
Additional information required:
  • 8ta account number
  • Name and surname
  • Alternate contact number
  • Email address
  • Summary of complaint
  • Current/previous 8ta reference number(s)
This information should be provided to:
  • Fax number: 088 012 311 3872
  • Email: social@8ta.com with subject line: MyBB <username> Debit order dispute/refund request
  • Visit an 8ta/Telkom store with the above information

6. Contract cancellations (cancellation fees and Ts & Cs apply)

Documentation required:
  • Letter with summary of cancellation reason(s) required including account holder’s signature
  • Copy of Account holder’s ID/passport
Additional information required:
  • Name and surname
  • Alternate contact number
  • Email address
  • 8ta number to be cancelled
  • 8ta Account Number
Send above information to:
  • Email: social@8ta.com with subject line: MyBB <username> cancellation request
  • An 8ta/Telkom store

7. Itemized billing activation (R17.00 per month)/deactivation request

Documentation required:
  • Copy of the 8ta account holder’s ID/Passport
  • Letter with summary of change required including account holder’s signature
Additional information required:
  • Name and surname
  • Alternate contact number
  • Email address
  • 8ta mobile number
This information should be provided to:
  • Fax number: 088 012 311 3872
  • Email: social@8ta.com with subject line: MyBB <username> itemized billing
  • Visit an 8ta/Telkom store with the above information
  • Calling 081 180 with verbal authentication checks and ID/passport verification (free call from your 8ta number)

8. Credit limit increase/decrease application (credit vetting will be done again)

Documentation required:
  • Letter with summary of change required including account holder’s signature
  • Copy of the 8ta account holder’s ID/Passport
Additional information required in the letter:
  • Name and surname
  • Alternate contact number
  • Email address
  • Credit limit amount request
  • 8ta Account Number
  • 8ta Number
This information should be provided to:
  • Fax number: 088 012 311 3872
  • E-mail: social@8ta.com with subject line: MyBB <username> credit limit
  • Visit an 8ta/Telkom store with the above information

9. Contract upgrade/downgrade migration application (credit vetting will be done)

*Note:
*You will not qualify for a new handset/voucher
*You will only qualify for the new upgraded/downgraded contract airtime benefits once the migration is approved.



Documentation required:
  • Letter with summary of change required including account holder’s signature
  • Copy of the 8ta account holder’s ID/Passport
Additional information required in the letter:
  • Name and surname
  • Alternate contact number
  • Email address
  • Migration application from which contract to which contract
  • 8ta account number
  • 8ta number
This information should be provided to:
  • Fax number: 088 012 311 3872
  • Email: social@8ta.com with subject line: MyBB <username> contract migration
  • Visit an 8ta/Telkom store with the above information
Kabeljou during May 2019 I ordered 30 gig of data with a router from Telkom for R249.The router was delivered after 2 weeks I experienced data problems. I took to the router to the Telkom office in Newcastle and they discovered that Telkom had given me a wrong contract instead of a 30 gig they had awarded me a 10 gig contract.A new contract was issued and the 10 gig contract was cancelled by a lady named Esme.This is where my nightmare started they have been debiting me for two routers from May 2019 till October 2019 to the amount of R498.00 In August I received an account for R998.00 a fraudulent an amount for R500.00 had been debited from my account. In November I received an account for R1010 an amount of R810 had been deducted for a penalty contract fee.I find this very unfair as Telkom had awarded me the wrong contract in May 2029.I have contacted Telkom via phone as well as e mails in order to get this 10 gig contract cancelled. I eventually wrote a letter to Icasa which managed to have the 10 gig contract cancelled. On the 6 November Telkom reimbursed me with R488.32 case number 30251243.They also sent me an sms on 6 November stating that case number 30832220 had been resolved which is utter rubbish. I haven't heard from Telkom since they owe an additional R1100 for debiting my account from May 2019 to October 2019 for the 10 gig data contract.They owe me R500.00 for the fraudulent amount which was deducted in August 2019 and an activation fee of R210.00 for a 10 gig activation fee. I trust this pathetic client service will receive your immediate attention and I will reimbursed asap.
 

Kabeljou

New Member
Joined
Dec 5, 2019
Messages
3
Kabeljou during May 2019 I ordered 30 gig of data with a router from Telkom for R249.The router was delivered after 2 weeks I experienced data problems. I took to the router to the Telkom office in Newcastle and they discovered that Telkom had given me a wrong contract instead of a 30 gig they had awarded me a 10 gig contract.A new contract was issued and the 10 gig contract was cancelled by a lady named Esme.This is where my nightmare started they have been debiting me for two routers from May 2019 till October 2019 to the amount of R498.00 In August I received an account for R998.00 a fraudulent an amount for R500.00 had been debited from my account. In November I received an account for R1010 an amount of R810 had been deducted for a penalty contract fee.I find this very unfair as Telkom had awarded me the wrong contract in May 2029.I have contacted Telkom via phone as well as e mails in order to get this 10 gig contract cancelled. I eventually wrote a letter to Icasa which managed to have the 10 gig contract cancelled. On the 6 November Telkom reimbursed me with R488.32 case number 30251243.They also sent me an sms on 6 November stating that case number 30832220 had been resolved which is utter rubbish. I haven't heard from Telkom since they owe an additional R1100 for debiting my account from May 2019 to October 2019 for the 10 gig data contract.They owe me R500.00 for the fraudulent amount which was deducted in August 2019 and an activation fee of R210.00 for a 10 gig activation fee. I trust this pathetic client service will receive your immediate attention and I will reimbursed asap.
 

Totempole

Expert Member
Joined
Sep 21, 2011
Messages
3,675
The key word here is "Contract". Anything that ties you down for more than 1 month's cancellation notice should be avoided if possible.

6-12 months, proceed with extreme caution.

18-24 months, avoid like the plague.

The other key word is Telkom.
 

Kabeljou

New Member
Joined
Dec 5, 2019
Messages
3
Kabeljou during May 2019 I ordered 30 gig of data with a router from Telkom for R249.The router was delivered after 2 weeks I experienced data problems. I took to the router to the Telkom office in Newcastle and they discovered that Telkom had given me a wrong contract instead of a 30 gig they had awarded me a 10 gig contract.A new contract was issued and the 10 gig contract was cancelled by a lady named Esme.This is where my nightmare started they have been debiting me for two routers from May 2019 till October 2019 to the amount of R498.00 In August I received an account for R998.00 a fraudulent an amount for R500.00 had been debited from my account. In November I received an account for R1010 an amount of R810 had been deducted for a penalty contract fee.I find this very unfair as Telkom had awarded me the wrong contract in May 2029.I have contacted Telkom via phone as well as e mails in order to get this 10 gig contract cancelled. I eventually wrote a letter to Icasa which managed to have the 10 gig contract cancelled. On the 6 November Telkom reimbursed me with R488.32 case number 30251243.They also sent me an sms on 6 November stating that case number 30832220 had been resolved which is utter rubbish. I haven't heard from Telkom since they owe an additional R1100 for debiting my account from May 2019 to October 2019 for the 10 gig data contract.They owe me R500.00 for the fraudulent amount which was deducted in August 2019 and an activation fee of R210.00 for a 10 gig activation fee. I trust this pathetic client service will receive your immediate attention and I will reimbursed asap.
The key word here is "Contract". Anything that ties you down for more than 1 month's cancellation notice should be avoided if possible.

6-12 months, proceed with extreme caution.

18-24 months, avoid like the plague.

The other key word is Telkom.
I can assure you once my 24 month contract has expired Telkom will never see me again.In the mean time I have sent e mails to Telkom's CEO the minister as well as deputy minister of post and telecommunications concerning Telkom's appauling client service.
 
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