Telkom Mobile Refund

[Jeffrsnapln]

I closed my Telkom Mobile 10Gb contract on 1 August 2015.

I was billed at the end of August (understandable if a months notice is in the small print), and again at the end of September.

I phoned throughout September to find out what was going on, and was told at some point that my account had been closed and then opened again in error, and I would be refunded.

I continued following up and getting nowhere, until 1 October, when I drove 50km to the nearest Telkom store, stood in line for 40min, and spoke to a very helpful lady behind the counter. She could find no evidence anywhere on the above. She opened case no 17133298 for me, and assured me that I would indeed be refunded.

Since 1 October, I have been phoning once a week, and sending messages to @TelkomZA via Twitter. Every time I phone, they acknowledge that a case has been logged, but nothing further has been done, and it is being escalated or referred to the right person/dept. The twit messages are responded to with a courteous " Hi, we will follow-up and provide feedback at the soonest", and nothing more.

It makes me sick that big companies do this, and get away with it, because they can. They make it impossible to communicate with them effectively, and any communication that does get through is politely ignored.

All this communication, time, travel etc has already cost me many multiples of the amount that they owe me, but I'll be damned if I let them get away with it.

If anyone has a contact that may be able to get some action out of Telkom, please share!

 

[sly]

Takes about 90 days, had an issue where I had no telkom signal and asked for a repeater, they installed it after 4 months.. Complained about lack of service in that period.. I I got a full credit on my account , the issue is getting a person who can log the case correctly for accounts department (I got help from manager at the Cape Town call center)..

 

[Jeffrsnapln]

Takes about 90 days, had an issue where I had no telkom signal and asked for a repeater, they installed it after 4 months.. Complained about lack of service in that period.. I I got a full credit on my account , the issue is getting a person who can log the case correctly for accounts department (I got help from manager at the Cape Town call center)..

You don't happen to have a direct contact, or name, do you?

*holdthumbs*

 

[Jeffrsnapln]

Phoned 081180 again today. They tell me the case is closed.

SERIOUSLY!!??!

Am I really going to have to go to the Telkom store with my braai chair and coolbox and refuse to leave until I have the money in my hand?

 

[Jeffrsnapln]

Been on hold for another hour. They tell me that the months of August AND September are considered to be the one month notice period.

So instead of somebody calling or emailing me to explain that at Telkom, each month has 61 days, they just quietly close the case.

 

[Ho3n3r]

I am having the same issue. I was running on month to month, and they said because it's not in contract, I can come a week before the next month and cancel it. I did so around 25th September. Instead I got deducted R199 again this month.

Some BS. Contacted them on Facebook and they said they'd come back to me. Still waiting.

 

[Telkom]

I closed my Telkom Mobile 10Gb contract on 1 August 2015.

I was billed at the end of August (understandable if a months notice is in the small print), and again at the end of September.

I phoned throughout September to find out what was going on, and was told at some point that my account had been closed and then opened again in error, and I would be refunded.

I continued following up and getting nowhere, until 1 October, when I drove 50km to the nearest Telkom store, stood in line for 40min, and spoke to a very helpful lady behind the counter. She could find no evidence anywhere on the above. She opened case no 17133298 for me, and assured me that I would indeed be refunded.

Since 1 October, I have been phoning once a week, and sending messages to @TelkomZA via Twitter. Every time I phone, they acknowledge that a case has been logged, but nothing further has been done, and it is being escalated or referred to the right person/dept. The twit messages are responded to with a courteous " Hi, we will follow-up and provide feedback at the soonest", and nothing more.

It makes me sick that big companies do this, and get away with it, because they can. They make it impossible to communicate with them effectively, and any communication that does get through is politely ignored.

All this communication, time, travel etc has already cost me many multiples of the amount that they owe me, but I'll be damned if I let them get away with it.

If anyone has a contact that may be able to get some action out of Telkom, please share!

You don't happen to have a direct contact, or name, do you?

*holdthumbs*

Been on hold for another hour. They tell me that the months of August AND September are considered to be the one month notice period.

So instead of somebody calling or emailing me to explain that at Telkom, each month has 61 days, they just quietly close the case.

Hi Jeffrsnapln

We apologize for the delayed response.

We have requested the Billing Team to urgently assist with your request and we will update you soonest. We apologize for the service received thus far and we will ensure that your query be resolved urgently.

Your social media reference number is SM163860.

Regards
Basani
Telkom Social Media Team

 

[Telkom]

I am having the same issue. I was running on month to month, and they said because it's not in contract, I can come a week before the next month and cancel it. I did so around 25th September. Instead I got deducted R199 again this month.

Some BS. Contacted them on Facebook and they said they'd come back to me. Still waiting.

Hi Ho3n3r

We apologize for the delayed response.

We have requested the Billing Team to provide us with feedback on SM163530. We will provide you with an update as soon as possible.

Regards
Basani
Telkom Social Media Team

 

[Telkom]

I am having the same issue. I was running on month to month, and they said because it's not in contract, I can come a week before the next month and cancel it. I did so around 25th September. Instead I got deducted R199 again this month.

Some BS. Contacted them on Facebook and they said they'd come back to me. Still waiting.

Hi Ho3n3r

We have sent you a PM with feedback from Billing

Regards
Basani
Telkom Social Media Team

 

[Hamster]

I'm having problems as well. Was told my 10+10 will go over to month-to-month in Sept. Went to cancel it, no - only in Dec. Fine, so this month I get a bill and they started charging me R299 instead of R199 (but I'm still under contract apparently). They opened a case but I still haven't heard anything

 

[Telkom]

I closed my Telkom Mobile 10Gb contract on 1 August 2015.

I was billed at the end of August (understandable if a months notice is in the small print), and again at the end of September.

I phoned throughout September to find out what was going on, and was told at some point that my account had been closed and then opened again in error, and I would be refunded.

I continued following up and getting nowhere, until 1 October, when I drove 50km to the nearest Telkom store, stood in line for 40min, and spoke to a very helpful lady behind the counter. She could find no evidence anywhere on the above. She opened case no 17133298 for me, and assured me that I would indeed be refunded.

Since 1 October, I have been phoning once a week, and sending messages to @TelkomZA via Twitter. Every time I phone, they acknowledge that a case has been logged, but nothing further has been done, and it is being escalated or referred to the right person/dept. The twit messages are responded to with a courteous " Hi, we will follow-up and provide feedback at the soonest", and nothing more.

It makes me sick that big companies do this, and get away with it, because they can. They make it impossible to communicate with them effectively, and any communication that does get through is politely ignored.

All this communication, time, travel etc has already cost me many multiples of the amount that they owe me, but I'll be damned if I let them get away with it.

If anyone has a contact that may be able to get some action out of Telkom, please share!

Hi Jeffrsnapln,

We sincerely apologize for the inconvenience caused by the delay.

Please be advised that we have escalated to the Billing Team for them to further assist with the refund.

We assure you that your query will be attended to accordingly & feedback will follow.

Your social media reference number is SM163860.

Regards
William
Telkom Social Media Team

 

[Jeffrsnapln]

Telkom has eventually refunded me a little over half of what they illegally debited. I cant fathom where they get their numbers from.

It took me almost 3 months of fighting to get this much out of them, and the implications of their billing errors cost me around R2000 after the refund.

The overall level of service received has been so absolutely despicable that it is beyond comprehension. It can only be because of the lack of competition that Telkom has any clients at all.

So disappointing.

 

[Kloofvreter]

I am also being billed R299 and not R199.

 

[Hamster]

They phoned me today. Said they'll refund me the R100 and cancel the contract.

Good service, props.